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Best Western Plus Hotel Carlton

4.0 star property
VIP Access

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Photo gallery for Best Western Plus Hotel Carlton

Front of property
Executive Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk
Bar (on property)
Bar (on property)
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
5 Rue Des Glieres, Annecy, Haute-Savoie, 74000
  • Place, Notre-Dame-de-Liesse Church
    ‪3 min walk‬
  • Place, Annecy Castle
    ‪5 min walk‬
  • Place, Palais de l Ile
    ‪5 min walk‬
  • Airport, Geneva (GVA-Cointrin Intl.)
    ‪62 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

A hotel room with a bed, a chair, a nightstand, and a wall-mounted lamp.

Classic Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • Free WiFi

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room) | Minibar, in-room safe, individually decorated, desk

Classic Room, 1 Double Bed, Non Smoking (Small Room)

9.2 out of 10
Wonderful
(7 reviews)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, individually decorated, desk

Comfort Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(14 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, individually decorated, desk

Comfort Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

A modern bathroom with a glass shower enclosure, a white sink, and a mirror.

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • Free WiFi

View all photos for 1 Queen Bed, Non-Smoking, Executive Room, Larger Room, Espresso Machine, Bathrobe And Slippers

A hotel room with a large bed, a desk, a chair, a small table, and a window with curtains.

1 Queen Bed, Non-Smoking, Executive Room, Larger Room, Espresso Machine, Bathrobe And Slippers

  • Sleeps 2
  • Free WiFi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk

Executive Room, 1 Queen Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Exclusive Room, 1 Queen Bed, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, individually decorated, desk

Exclusive Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

Executive Room, 2 Twin Beds, Non Smoking (Larger Room) | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Annecy

Located in Annecy Old Town, Best Western Plus Hotel Carlton is within a 5-minute walk of sights such as Notre-Dame-de-Liesse Church and Thiou. This 55-room, 4-star hotel has in-room conveniences like minibars, espresso makers, and flat-screen TVs.

What's nearby

  • Notre-Dame-de-Liesse Church - 3 min walk - 0.2 miles
  • Annecy Castle - 5 min walk - 0.3 miles
  • Palais de l Ile - 5 min walk - 0.3 miles
  • Lake Annecy - 5 min walk - 0.3 miles
  • Amours Bridge - 8 min walk - 0.5 miles

Getting around

  • Annecy Station - 3 min walk
  • Chambery (CMF-Chambery - Savoie) - 35 min drive

Restaurants

  • ‪AU BUREAU - ‬2 min walk
  • ‪Chez Ingalls - ‬2 min walk
  • ‪Côté Sushi Annecy - ‬2 min walk
  • ‪L'Esquisse - ‬1 min walk
  • ‪La Coupole - ‬3 min walk

About this property

Best Western Plus Hotel Carlton

Guests staying at Best Western Plus Hotel Carlton enjoy free WiFi in public areas, free newspapers, and a reception hall. You can put free offsite parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
Guests can expect free WiFi and 26-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Minibars, espresso makers, and safes are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Lobby
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8.6 out of 10, Excellent, 1,001 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Secured, covered self parking on site (EUR 26 per day)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 22 for adults and EUR 11 for children
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Built in 1930
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with cable/satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out fee: EUR 200.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card or passport at check-in.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Pet weight must not exceed 44 lbs per pet
  • Food and water bowls are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
  • Covered self parking fee: EUR 26 per day
  • Pet fee: EUR 10 per pet, per day
  • Late check-out fee: EUR 200.00

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Air conditioning may be restricted to certain hours from October 01 to May 01 in accordance with national or local laws.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Carlton Annecy
Best Western Plus Hotel Carlton Annecy
Best Western Plus Carlton Annecy
Best Western Hotel Carlton Annecy
Best Plus Carlton Annecy
Best Western Plus Hotel Carlton Hotel
Best Western Plus Hotel Carlton Annecy
Best Western Plus Hotel Carlton Hotel Annecy

Frequently asked questions

What is there to do around Best Western Plus Hotel Carlton?

This hotel is situated in Annecy Old Town within a 10-minute walk of Lake Annecy, Centre Commercial Courier, and Palais de l Ile. You'll also find Annecy Castle and Jardins de I'Europe less than a mile away.

How much does it cost to stay at Best Western Plus Hotel Carlton?

As of Jun 21, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hotel Carlton on Jul 5, 2026 start from $159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Best Western Plus Hotel Carlton?

Yes, secured parking is offered for EUR 26 per day.

Does Best Western Plus Hotel Carlton have a casino on the premises?

No, Best Western Plus Hotel Carlton doesn't have a casino.

Will I find an indoor pool at Best Western Plus Hotel Carlton?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Best Western Plus Hotel Carlton?

Amenities that appeal to couples at this lakeside hotel include a minibar and an espresso maker along with a bar/lounge.

Does Best Western Plus Hotel Carlton have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Best Western Plus Hotel Carlton feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Hotel Carlton serves buffet breakfast on weekday mornings for a surcharge from its snack bar.

Will Best Western Plus Hotel Carlton allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Plus Hotel Carlton for a fee of EUR 10 per pet, per day. The property also provides food and water bowls.

Does Best Western Plus Hotel Carlton have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Best Western Plus Hotel Carlton?

The closest major airport to Best Western Plus Hotel Carlton is Geneva International Airport (GVA), which is 28.8 mi away (34 minutes by car). Another top airport is Chambery (CMF-Chambery - Savoie), which is around 21.5 mi away.

Are there rooms with balconies that I can book at Best Western Plus Hotel Carlton?

Yes, some guestrooms at this hotel offer either a balcony and a terrace.

Best Western Plus Hotel Carlton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 418 out of 949 reviews
Rating 8 - Good. 368 out of 949 reviews
Rating 6 - Okay. 116 out of 949 reviews
Rating 4 - Poor. 34 out of 949 reviews
Rating 2 - Terrible. 13 out of 949 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities
Excellent position, staff, room and breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Beautiful hotel, wonderful location, great service, loiovely breakfast
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Very comfortable stay beautiful room. Staff very accommodating.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Annecy for one day on the way from Geneva to Courchevel. The hotel is very conveniently located in front of the train station and a short walk from Old Town Annecy. The staff is kind and helpful. The rooms are clean and well maintained. Highly recommended!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Hotel!!
Stayed 3 nights in May 2025
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay when visiting Annecy. Well positioned and quiet.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay very much. Very friendly and updated hotel
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room staff and location would strongly recommend breakfast excellent too
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annecy we’ll be back

The hotel was in a perfect location as it was very close to the train station
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

N C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Great Hotel Close to Train Station

I really liked my stay here. It was very close to the train station. Super clean and elegant.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous and convenient!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Mohammed

Great location, clean and updated
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This wS just one night stay. Walking around the city.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Lilia nallely

Liked: Cleanliness, staff & service, property conditions & facilities
Very confortable, always very clean, the location it is very nice and accesible to the town. And good breakfast
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff is very friendly and helpful. Great location - close to the bus/train station, grocery store and lots of shopping.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Suphachai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, new/clean room, and friendly staff
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, especially Virginie. The breakfast buffet was superb.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptional and welcoming
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

norio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very clean
Stayed 1 night in Mar 2025