Not clean
Furnace/AC never worked properly, even after multiple calls/visits to the front desk
Cheap place worked for an overnight stay but it was an older hotel. Floors were sticky for some reason.
Just looked dirty and air freshener smell in the room was so strong as if they're trying to hide the bad smell. Safe in room was broken so no way to lock valuables. Lots of noise, people congregating outside room on walkway, early in the morning and late at night usually smoking when it's supposed to be 100% non-smoking. Questionable characters walking around.
The mattress was very broken down. The water in the shower never got more than warm.
You get what you pay for: I got an excellent rate for very basic accommodations. It's supposed to be a completely nonsmoking property, but obviously not all guests respect this; there were frequently people smoking in the outdoor corridors and a huge pile of cigarette butts on the outside trash containers. The first room we were given smelled like stale smoke with perfume sprayed to hide it. As our group has asthma, we immediately asked for another room and were reassigned without problems. When we asked for an extra pillow, we were given one, but were told this was the only one they had for the whole motel. Breakfast was very basic, lots of processed carbs, no eggs or anything like that. They say they're opening an actual restaurant on the property soon, but it looks some way from being completed. Housekeeping service was also very basic - the beds were made daily, but we had to ask to have in-room coffee replenished or the trash emptied. Staff were friendly and helpful. Beds were comfortable and the mini-fridge worked.
No shield at the northern side hallway from snow and ice rain. Very difficult and dangerous to walk out of the room and downstairs. The same is the parking lot.
I left my coffee computer charger behind and they found it and held it for me until I could pick it up.
AC/HEAT was too noisy. I was not comfortable with the pillows.
Recently, we have stayed at this hotel several times. Now, the cafeteria is open again and the free breakfast is available.
Room did not have any old carpet in it, it was great!
We found this motel to be a great location right off freeway, convenient for our needs. We didn't know that their complementary breakfast was across the street instead of in the same building until we checked in.
Quiet, clean, easy access, easy parking, great flat screen TV
Toilet was making suction and gurgling noises all night. I could not sleep. No rain guards or gutters on building caused my business attire to get soak and wet while entering my car.
The customer service was nice. The room was clean. If they had a continental breakfast that would make the experience great.
I was given handicap room; i did not know during my reservation with Orbitz.
Located in Thurston within a mile (2 km) of U Of M Medical Procedure Center, Red Roof Inn PLUS+ Ann Arbor - U of Michigan North is within 2 miles (3 km) of UofM Domino's Farms. This 108-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
All 108 heated rooms feature free long-distance calls, free local calls, and laptop-compatible safes. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Desks and free toiletries are other standard amenities.
Guests of Red Roof Inn PLUS+ Ann Arbor - U of Michigan North enjoy free WiFi in public areas, coffee in a common area, and free newspapers. You can take advantage of free parking, along with a free area shuttle. Front-desk staff are standing by 24/7 to assist with any requests. This hotel also has an ATM.
Not clean
Furnace/AC never worked properly, even after multiple calls/visits to the front desk
Dear Guest, Thank you for your review. We are glad to see you enjoyed your stay with us. Your concerns about the furnace/ac has been escalated to the Management Team. We do look forward to your return stay with us.
Thank you for your feedback!
Cheap place worked for an overnight stay but it was an older hotel. Floors were sticky for some reason.
Thank you for your feedback!
Thank you for your feedback!
Thank you for your feedback!
Just looked dirty and air freshener smell in the room was so strong as if they're trying to hide the bad smell. Safe in room was broken so no way to lock valuables. Lots of noise, people congregating outside room on walkway, early in the morning and late at night usually smoking when it's supposed to be 100% non-smoking. Questionable characters walking around.
We are sorry you did not enjoy your stay with us. We take all guest feedback seriously and we hope to serve you better for any future lodging needs.
The mattress was very broken down. The water in the shower never got more than warm.
Thank you for your response!
Thank you for your feedback!
You get what you pay for: I got an excellent rate for very basic accommodations. It's supposed to be a completely nonsmoking property, but obviously not all guests respect this; there were frequently people smoking in the outdoor corridors and a huge pile of cigarette butts on the outside trash containers. The first room we were given smelled like stale smoke with perfume sprayed to hide it. As our group has asthma, we immediately asked for another room and were reassigned without problems. When we asked for an extra pillow, we were given one, but were told this was the only one they had for the whole motel. Breakfast was very basic, lots of processed carbs, no eggs or anything like that. They say they're opening an actual restaurant on the property soon, but it looks some way from being completed. Housekeeping service was also very basic - the beds were made daily, but we had to ask to have in-room coffee replenished or the trash emptied. Staff were friendly and helpful. Beds were comfortable and the mini-fridge worked.
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Matt O General Manager Red Roof Inn - Red Roof Inn Plus i0045@redroof.com
Dear Guest, I am sorry if you felt your rom wasn't clean. It is being addressed and will make sure it won't happen again. Thank you for staying with us. General Manager, Zsofi T.