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Staybridge Suites Amarillo - Western Crossing

3.0 out of 5.0

Recent guest reviews

I've stayed here twice and far out ranks the other places I've stayed at in Amarillo. The rooms here have everything you need for a long stay - I was just there for a night. They also have a great social hour on certain nights so that they actually feed you and include a beer or a glass of wine. Great spot.

Couldn't review it again until now because of TripAdvisor regulations. Either it had gone downhill fast, or we grossly overrated it in March. We prefer first-floor rooms, but all but one were taken when we arrived. We were offered the handicapped suite and took it. Mistake! Indifferent staff. Someone had wadded a large piece of paper that lay in the middle of the registration area, in front of his face. He ignored it. Stayed in handicapped suite; drain in bathroom area filled immediately and took 5 minutes to drain. NO microwave in this suite! Watery eggs and ham as the breakfast course. Inattentive kitchen attendant. Barstool seat in room at kitchen counter was so far below the counter that even I (at 6 feet) was nearly up to my chin at the table. My wife, who is much shorter, was at eye level with the plates from which she was expecting to eat. (Who was the genius interior decorator who put together such an arrangement?) Bright white lights throughout with white shades and dark decor gave the place an institutional look. NOTE TO GMs. Go ahead and save your bucks with the pasty white lights but mitigate the sickening look by using yellow or pastel-colored lampshades; they warm the look. The one place in the room where a decent-sized wastebasket would be appreciated is the kitchen, where you’re getting drinks and preparing food. The wastebasket was the size of a small toaster. Average is about right for this place because of its lack of attention to detail.

Was very nice. Upgraded us to a one bedroom which was very nice. Full kitchen and pull out sofa which was very convenient. The night attendant was wonderful on the evening of 6/6. I enjoyed the large wardrobe and two televisions.

My wife and I stayed here one night durung a 10-day road trip. I would probably rate it as the third best of all the hotels we visited, maybe lower. The room was clean and large. The breakfast was good, not great, compared to the other comp ones we had. It is a little ways off the Interstate but still a good location. Our biggest complaint was housekeeping. Whoever cleaned our room had not changed the toliet tissue roll and there were maybe five sheets left on it. I happened to notice this and was able to locate additional rolls in a cabinet and changed it out. Also, we had no wash clothes. I called the front desk and they said to come there and they would have some for us. They couldn't bring them to the room!? One other problem - the way the room is configured, the bath lavatory/toliet area is next to the bed area with no door between them, so if someone were in bed you really didn't want to turn-on the bath light and have it shine in their eyes. I would look for somewhere else if in Amarillo again.

Easy access from the highway and the staff was great. The room was fantastic, very large and comfortable, with great amenities. It had a king size bed, a separate living room and a small kitchen. The breakfast buffet was good, with plenty of food available.

We stayed at this location in Amarillo for one evening passing through Texas. The place is pet-friendly and close to restaurants. The rooms are clean and have full kitchens. All the laundry facilities at this location are FREE of charge! The hotel seemed like it had some new features and offered a full breakfast in the morning for free. The front desk attendant had great customer service. He gave us a room we requested on the first floor. Our room was nice they all have full kitchen suites. We noticed when we went to throw some trash away that the trash can was full from the previous travelers. I went to the front desk with the trash and they apologized and took a note of it and lowered our room rate $10 bucks. When I returned to the room we noticed a sewage smell coming from the pipes in the bathroom, and the toilet paper holder was broken along with the towel hanger behind the door. WOW!! We later noticed that there were 2 dirty forks in our dishwasher and the dishwasher itself wasn’t screwed in the wall all the way. Glad we only had one night in town. You would hope that since being a IHG member they would take better care of the property. This Staybridge suites needs some love and a housekeeping checklist. Please double check your rooms so every person renting a room has a fresh clean place to stay.

We stayed here in end of February and again mid March. We were traveling there with my familyso we booked the king suite. It has a king size bed in one room and another room that has 2 queens in it. Plus a living room (which I believe has a pull out) and a full kitchen. I have stayed in several Staybridge's before. I have also stayed in this room type before. The 2 things I love about the hotel chain is their rooms and their breakfast. However, when booking this room, we were given a room (booked through IHG) and when checking in they told me after I checked out I should have been given a better rate. She said he would look into it. They were painting in the hall with us. You could smell paint in the hallway but not in our room. But no notice. Then the next morning at 8:30 on a Wednesday had a fruit medley, scrambled eggs, lunch meat that was heated, waffle maker and some bread. Not the norm. The attendee was nowhere to be found. we ate the offering, but I decided to call the manager and just let her know (I would want to). She thought I was asking for something, I wasn't. She finally got the heart of the call and calmed down and apologized. She said This is not acceptable. She gave me 500 reward points (takes 20000 for a free stay) and said try us again. We did. Different room - king room. Bathroom drain access cover came off the first time we used it, and breakfast had sausage patties this time. They did have more on the bread and bagel front. But it seems like this hotel is doing bare minimum. The others made me feel like it was more of a luxury hotel than an IHG. On a side note- I am thinking about dropping IHG the rewards do not match the benefit. and when we want to use the reward nights it seems like either hotels do not have rooms for them or they cost too much. for instance I can stay in a Holiday Inn Express and get the EXACT same breakfast and room for 10000 points in Amarillo. But they never have the rooms. I can pay for the room but its not available for redemption.

Spanking new and kept nice. Accommodating but not remarkable staff. Would get top rating, but the breakfast was ordinary Staybridge — the usual powdered-egg routine. Additional fresh fruit (oranges, blueberries) would have added a lot. The worst feature for such a promising new property is that someone who did the purchasing went the cheap-o route with the luggage carts. Just two of them (that we could discern) — both already rickety and both equipped with the standard, UNDERINFLATED balloon tires that sag when hauling a heavy load. They barely turn without a struggle. MEMO TO ALL GMS — stop cutting corners in this department. Spring for three or four large, solid carts with HARD RUBBER tires. You won't believe the difference. These tires enable the "driver" to zip along almost no matter how large and heavy the load. Save bucks somewhere else and since GUEST SERVICE is supposed to be what you're about, get luggage carts that will well serve them AND YOUR STAFF, lugging around stuff behind the scenes.

We love to cook while traveling, and this was a great stop for us. It was convenient, priced right, and easy to get to. It worked for us in every way. We especially liked the full size refrigerator and freezer, and the workout room was terrific.

We just spent Tuesday and Wednesday night of this week in this hotel and loved our experience. Our room was excellent and clean in every way. On Mon., Tues. and Wed. of each week they have wonderful free receptions (of course we tip the staff who make it possible) with wine, beer and a good meal. This is such a lovely safe opportunity to visit with other travelers. Breakfasts were also excellent with a full range to suit differing tastes. Very comfortable beds and bedding. Also, just a short walk across the parking lot is a very clean, well organized Burlington store with friendly staff. My husband loved the fact that he could relax in our room with a drink, while I was happy walking over and finding some great clothes at very reasonable prices. Great location for this hotel.

36 Western Plaza Drive Amarillo TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Staybridge Suites Amarillo - Western Crossing places you within 3 miles (5 km) of popular attractions like Amarillo Museum of Art and Don Harrington Discovery Center. This 3-star hotel has 97 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Also near this Amarillo hotel are Amarillo Little Theatre and The Galleries at Sunset Center.


Free buffet breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


All 97 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and DVD players. Bathrooms offer deep soaking tubs and hair dryers. Sofa beds, coffee makers, and free newspapers are also standard. Limited housekeeping is available.

Property features

Staybridge Suites Amarillo - Western Crossing features an indoor pool, a children's pool, and a 24-hour fitness center. If you drive, take advantage of free parking. Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 285 reviews