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Novotel Almaty City Center

4.0 star property

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Photo gallery for Novotel Almaty City Center

Indoor pool
Daily buffet breakfast (KZT 12000 per person)
Exterior
Body treatments, body wraps, body scrubs, facials
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Dostyk Avenue 104 A, Almaty, A25D5Y3
  • Place, Kok Tobe Cable Car
    ‪1 min walk‬
  • Place, Dostyk Plaza
    ‪14 min walk‬
  • Place, National Museum of Kazakhstan
    ‪17 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Almaty

Located in Medeu District, Novotel Almaty City Center is adjacent to Kok Tobe Cable Car and within a 15-minute walk of popular sights like Colibri. This 4-star hotel has 190 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Kok Tobe Cable Car - 1 min walk - 0.0 miles
  • Dostyk Plaza - 14 min walk - 0.8 miles
  • Almaty Opera House - 17 min walk - 0.9 miles
  • National Museum of Kazakhstan - 17 min walk - 0.9 miles
  • Panfilov Park - 3 min drive - 1.9 miles

Getting around

  • Almaly - 8 min drive
  • Almaty Station - 16 min drive
  • Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

  • ‪Six Coffee+Wine - ‬6 min walk
  • ‪Қағанат - ‬3 min walk
  • ‪The Noodles - ‬4 min walk
  • ‪Alani - ‬5 min walk
  • ‪Fuller's Pub - ‬6 min walk

About this property

Novotel Almaty City Center

Novotel Almaty City Center features a full-service spa, an indoor pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for KZT 15000 per person one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and bathrobes, and beds sport pillow menus. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include facials, body wraps, body scrubs, and body treatments. The spa is open select days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 12,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Le Resto
  • Lobby Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,153 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for KZT 10000 per pet, per night, plus a deposit of KZT 20000 per stay
  • Dogs and cats only
  • 1 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for KZT 10000 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately KZT 12000 per person
  • Airport shuttle fee: KZT 15000 per person (one-way)
  • Pet deposit: KZT 20000 per stay
  • Pet fee: KZT 10000 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: KZT 10000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Novotel Almaty City Center Opening December 2018 Hotel
Novotel Opening December 2018 Hotel
Novotel Almaty City Center Opening December 2018
Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center Almaty
Almaty Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center
Novotel Almaty City Center Almaty
Novotel Almaty City Center (Opening December 2018)
Novotel Hotel
Novotel
Novotel Almaty City Center
Novotel Almaty City Center Hotel
Novotel Almaty City Center Almaty
Novotel Almaty City Center Hotel Almaty

Frequently asked questions

Are free cancellation options available at Novotel Almaty City Center?

Novotel Almaty City Center offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Almaty City Center?

As of Mar 24, 2026, prices found for a 1-night stay for 2 adults at Novotel Almaty City Center on Mar 28, 2026 start from $158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Novotel Almaty City Center?

This hotel is situated in Medeu District, just steps from Kok Tobe Cable Car and Geology Museum. You'll also find Dostyk Plaza and Republic Square less than a mile away.

Is there parking available at Novotel Almaty City Center?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Novotel Almaty City Center?

In Balance is the hotel's spa and services include body wraps, mani/pedis, facials, and massages. The spa is not open daily but only on select days.

Does Novotel Almaty City Center include a casino?

No, Novotel Almaty City Center doesn't have a casino.

Will I find an indoor pool at Novotel Almaty City Center?

Yes, this hotel has an indoor pool.

Is Novotel Almaty City Center good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant with al fresco dining.

Are there hot tubs at Novotel Almaty City Center?

No, but guests can enjoy a sauna at this hotel.

Does Novotel Almaty City Center feature a restaurant that includes a breakfast menu?

Yes, Novotel Almaty City Center serves buffet breakfast for a surcharge each morning at Le Resto.

Will Novotel Almaty City Center allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Novotel Almaty City Center for a fee of KZT 10000 per pet, per night. A deposit of KZT 20000 per stay is collected.

Are there connecting rooms at Novotel Almaty City Center?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Novotel Almaty City Center?

The closest major airport to Novotel Almaty City Center is Almaty (ALA-Almaty Intl.), which is 11 mi away (30 minutes by car).

Are there rooms with balconies at Novotel Almaty City Center?

No, you won't find guestrooms with balconies at Novotel Almaty City Center.

Novotel Almaty City Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 153 reviews
Rating 8 - Good. 42 out of 153 reviews
Rating 6 - Okay. 11 out of 153 reviews
Rating 4 - Poor. 4 out of 153 reviews
Rating 2 - Terrible. 4 out of 153 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ajay

Stayed 5 nights in Dec 2025

10/10 Excellent

James Spencer

Liked: Cleanliness, staff & service, amenities
Very courteous staff, and spotless room.
Stayed 3 nights in Nov 2025

4/10 Poor

Anne

Stayed 1 night in Nov 2025

10/10 Excellent

firoz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and very friendly staff attitude, they went outta their way to make you comfortable.
Stayed 5 nights in Oct 2025

10/10 Excellent

Roman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Считаю это лучший отель в Алмата, современный, чистый, уютный, все по высшему стандарту. Завтраки просто потрясающие - я никогда не видел нигде в других отелях любой категории, даже 10% от стандарта Новотель. Особо вежливый и профессиональный персонал. Высокая безопасность и в самом центре где удобно гулять. Сотрудники любезно повысили бесплатно категорию номера, предоставив комнату с шикарным видом на весь город на 9 этаже. За счет повышения категории я сэкономил более 1000 долларов, чему был очень рад. Рекомендую от души.
Stayed 5 nights in Oct 2025

10/10 Excellent

Roman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Считаю это лучший отель в Алмата, современный, чистый, уютный, все по высшему стандарту. Завтраки просто потрясающие - я никогда не видел нигде в других отелях любой категории, даже 10% от стандарта Новотель. Особо вежливый и профессиональный персонал. Высокая безопасность и в самом центре где удобно гулять. Сотрудники любезно повысили бесплатно категорию номера, предоставив комнату с шикарным видом на весь город на 9 этаже. За счет повышения категории я сэкономил более 1000 долларов, чему был очень рад. Рекомендую от души.
Stayed 7 nights in Oct 2025

10/10 Excellent

Roman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Считаю это лучший отель в Алмата, современный, чистый, уютный, все по высшему стандарту. Завтраки просто потрясающие - я никогда не видел нигде в других отелях любой категории, даже 10% от стандарта Новотель. Особо вежливый и профессиональный персонал. Высокая безопасность и в самом центре где удобно гулять. Сотрудники любезно повысили бесплатно категорию номера, предоставив комнату с шикарным видом на весь город на 9 этаже. За счет повышения категории я сэкономил более 1000 долларов, чему был очень рад. Рекомендую от души.
Stayed 3 nights in Oct 2025

4/10 Poor

Tammam

Stayed 2 nights in Sep 2025

4/10 Poor

Suneet

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Descent property. We were booked three rooms. We had requested a late checkout for 1400h. It was agreed to. However, on the day, front desk & house keeping repeatedly started calling from 1200h , asking to check out immediately. Extremely rude behaviour. Need a few lessons in customer interaction.
Stayed 1 night in Sep 2025

2/10 Terrible

Akhil

Liked: Cleanliness, property conditions & facilities
Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with!
Stayed 2 nights in Aug 2025

2/10 Terrible

Akhil

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Enkhzul

Stayed 1 night in Aug 2025

10/10 Excellent

Dasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Dave

Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip to Almaty

I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care.
Stayed 3 nights in Jun 2025

2/10 Terrible

EVGENIY

Disliked: Cleanliness, amenities, property conditions & facilities
The worst I’ve ever been to
Stayed 1 night in Jun 2025

10/10 Excellent

Rajendra

Stayed 6 nights in May 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff were really nice and helpful. The hotel is also located close to most everything.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 5 nights in May 2025

8/10 Good

Afshin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , excellent location and service
Stayed 3 nights in Mar 2025

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

AVINASH

Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024