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Best Western Of Alexandria Inn & Suites & Conference Center

2.5 out of 5.0

Recent guest reviews

Very cold room temperature would not adjust. Called down stairs for extra towels front desk ask were their any towels in the room yes they were but my kids did go swimming in their indoor pool was told towels were by the pool . Get down there no towels in the pool area called front desk again by this time my kids are cold n freezing dripping wet coming back to the room called down again and she has an attitude . Saddd room great but staff sucks overall. First thing first satisfy the guest with great customer service and room. I won't be returning from the staff with the attitudee word of advice the hotel can accommodate each one of us but I'd your attitude stink no one will stay at your hotel .

At first, I was told that Ordinarily, I would not have been able to stay at the hotel because they don't except locals, regardless of the weather conditions, we I saw at least 5 local ppl their.... and had been there prior to my arrival! Additionally the hotel was not sold out so there was no need for them to say this to me! Water from the ceiling leaked on my head last night, while I slept in bed.... I was moved to another room.... but now I am sick due to the unfit sleeping conditions...my head and bed was soaked. Additionally the staff knew of this rooms condition, which may have been the reason why I was placed in this room! Very disappointed and next time will go somewhere else!!!

Very nice comfortable Hotel Always have a good experience.

we always enjoy our stay when we come here, i drive from Houston to come visit and i love it

It is a average hotel for the money spent. The staff are generally nice.

I stayed here and the staff was great. The room was net and clean. Will stay here again.

Although the carpet in the room needed some serious steam cleaning, the rest of the room was very clean. It had the usual mini fridge and micro. The best features were the outdoor pool and kiddie pool, the bath tub warm indoor pool and jacuzzi pool. Also, the breakfast was outstanding, with a spacious area for guests, hot and cold breakfast choices, and a chef for special requests. All of this at a price far less than Hampton Inn that we usually stay at. Future stays in Alexandria will be at this INN.

Excellent complimentary breakfast that went well beyond "continental" fare!

We had a very pleasant stay. The staff was very helpful.

the room was great and the service was excellent will be back again

this location is not kept up well. the alarm clock in the room was broken and i requested a wake up call and never got it, hence i was late for a meeting. the carpet was very sticky all over the room. the beds are very hard. i was very dissatisfied.

room was not throughly clean. toilet was dirty

2720 N MacArthur Drive Alexandria LA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Kent Plantation House, Best Western Of Alexandria Inn & Suites & Conference Center is within 3 miles (5 km) of Alexandria Zoological Park. This hotel has 187 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's near the airport and also a short drive from Kisatchie National Forest.


Dining

Start your day off right with a free continental breakfast offered each morning.


Rooms

All 187 air-conditioned rooms feature coffee makers, free local calls, and ironing boards. Guests can expect to find free WiFi and wired Internet, along with 36-inch TVs. Bathrooms offer hair dryers and free toiletries.


Property features

At Best Western Of Alexandria Inn & Suites & Conference Center, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking, as well as an airport shuttle during limited hours. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, 15 meeting rooms, and a conference center.

Guest reviews for Best Western Of Alexandria Inn & Suites & Conference Center

Everyone (3) Couples (4) Business (4) Family (1)
4
Everyone

Very cold room temperature would not adjust. Called down stairs for extra towels front desk ask were their any towels in the room yes they were but my kids did go swimming in their indoor pool was told towels were by the pool . Get down there no towels in the pool area called front desk again by this time my kids are cold n freezing dripping wet coming back to the room called down again and she has an attitude . Saddd room great but staff sucks overall. First thing first satisfy the guest with great customer service and room. I won't be returning from the staff with the attitudee word of advice the hotel can accommodate each one of us but I'd your attitude stink no one will stay at your hotel .

By , from louisiana on Jan 6, 2018

1

rainy night in louisiana

Everyone
Leaking ceiling 1 Leaking ceiling 2

At first, I was told that Ordinarily, I would not have been able to stay at the hotel because they don't except locals, regardless of the weather conditions, we I saw at least 5 local ppl their.... and had been there prior to my arrival! Additionally the hotel was not sold out so there was no need for them to say this to me! Water from the ceiling leaked on my head last night, while I slept in bed.... I was moved to another room.... but now I am sick due to the unfit sleeping conditions...my head and bed was soaked. Additionally the staff knew of this rooms condition, which may have been the reason why I was placed in this room! Very disappointed and next time will go somewhere else!!!

By , from Alexandria, La. on Aug 31, 2017

4

hotel comfort

Everyone

Very nice comfortable Hotel Always have a good experience.

By , from Lancaster,Tx on Jul 7, 2017

5

enjoyable stay

Couples

we always enjoy our stay when we come here, i drive from Houston to come visit and i love it

By on Apr 6, 2015

3

it is ok for the money spent

BusinessTravelers

It is a average hotel for the money spent. The staff are generally nice.

By on Nov 26, 2014

4

business stay

BusinessTravelers

I stayed here and the staff was great. The room was net and clean. Will stay here again.

By on Jul 9, 2014

4

great value

Families

Although the carpet in the room needed some serious steam cleaning, the rest of the room was very clean. It had the usual mini fridge and micro. The best features were the outdoor pool and kiddie pool, the bath tub warm indoor pool and jacuzzi pool. Also, the breakfast was outstanding, with a spacious area for guests, hot and cold breakfast choices, and a chef for special requests. All of this at a price far less than Hampton Inn that we usually stay at. Future stays in Alexandria will be at this INN.

By on May 26, 2014

3

convenient location and excellent complimentary breakfast

Couples

Excellent complimentary breakfast that went well beyond "continental" fare!

By on Jun 3, 2013

4

pleasant stay

Couples

We had a very pleasant stay. The staff was very helpful.

By on Feb 26, 2013

5

fantastic

Couples

the room was great and the service was excellent will be back again

By on Nov 16, 2009