Employees were kind, courteous, professional. The clerk at the front desk went out of her way to get me an inside room. Employees at the breakfast were also very courteous. Breakfast was good. Did not like the multiple buildings and outside entry to rooms.
The ONLY nice thing about my stay was the hot breakfast. I've stayed at this property on 3 different occasions and never did i feel as uncomfortable as i did on this last visit. I was greeted by cockroaches climbing on the ceiling. The toilet ran water all night and was filthy. There was dirt stains in the tub and the fridge didn't work. I tried to make the best of it because it was already after 11pm and i had my elderly mother and 2 kids with me. I couldn't sleep so i sat up and watched over my family all night. I will not be staying at this property again.
I loved how much space the suites had, especially that they had suitezls with 2 queen beds & a living room area with a pull out couch. We had 6 people on our reservation & they put 3 towelsin the room & cpukdbt get us anymore until after 11pm. They also only had 1 roll of toilet paper in the room. They just didn't seem prepared for people to check in. They also need better ventialtion on the indoor pool area & circulation in the pool.
Unacceptably gross. Black ring around toilet, hair in the tub, poop-looking substance in sink… discolored carpet, ancient mattress, sticky floor. Outdated and falling apart. Just a hard no.
It was a great place to stay and great location
The breakfast here is a step above! A short order cook makes omlet, waffles, and pancakes to order! There is the standard hot options of biscuits and gravy, eggs, sausage links, etc. As well as many hot and cold cereal options. The staff is super friendly and helpful! My only complaint is the single king bed room was a bit cramped, but we were only there two nights so it was okay.
The bed was hard. The floors were dirty. The water at the sink never got hot. The water in the shower would change from hot to cold to hot without touching the faucet. Walls are thin and you can hear everything.
We came for one night for a soccer tournament that ended up being cancelled. The room was fine. A little of a musty smell but nothing some spray couldn’t take care of. The door was a little iffy when it came to locking it for the night. It definitely serves the purpose and I’d stay there again.
Indoor pool was great, property otherwise not so much. Bathroom in our room had torn shower curtain and dirty faucet. Beds were extremely uncomfortable. Laundry facilities were in breezeway outside with open access to anyone. Made it uncomfortable for washing team uniforms at 10pm
The room smelled a tad moldy and there was no hot water. Also, the rooms have thin walls so you can hear your neighbors.
Nice breakfast lots of variety!! Clean rooms nice staff!!
Really liked the iocation of this hotel. The service was very good. The rooms was a little dated. The mattres on our bed was bad. It needs to be replaced. Also the walls are a little thin. Overall I would consider staying here again.
It was nicer than I expected it to be. The staff was polite and very helpful.
Staff was very nice, room was clean and ease of check in was great!
Very cold room temperature would not adjust. Called down stairs for extra towels front desk ask were their any towels in the room yes they were but my kids did go swimming in their indoor pool was told towels were by the pool . Get down there no towels in the pool area called front desk again by this time my kids are cold n freezing dripping wet coming back to the room called down again and she has an attitude . Saddd room great but staff sucks overall. First thing first satisfy the guest with great customer service and room. I won't be returning from the staff with the attitudee word of advice the hotel can accommodate each one of us but I'd your attitude stink no one will stay at your hotel .
At first, I was told that Ordinarily, I would not have been able to stay at the hotel because they don't except locals, regardless of the weather conditions, we I saw at least 5 local ppl their.... and had been there prior to my arrival! Additionally the hotel was not sold out so there was no need for them to say this to me! Water from the ceiling leaked on my head last night, while I slept in bed.... I was moved to another room.... but now I am sick due to the unfit sleeping conditions...my head and bed was soaked. Additionally the staff knew of this rooms condition, which may have been the reason why I was placed in this room! Very disappointed and next time will go somewhere else!!!
Very nice comfortable Hotel Always have a good experience.
Best Western Of Alexandria Inn & Suites & Conference Center places you within a short walk of Southern Forest Heritage Museum & Research Center and within a mile (2 km) of Kent Plantation House. This 187-room hotel has conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service.
36-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.
Best Western Of Alexandria Inn & Suites & Conference Center features a 24-hour gym, free WiFi in public areas, and meeting rooms. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a conference center, a business center, and coffee/tea in a common area.
Employees were kind, courteous, professional. The clerk at the front desk went out of her way to get me an inside room. Employees at the breakfast were also very courteous. Breakfast was good. Did not like the multiple buildings and outside entry to rooms.
The ONLY nice thing about my stay was the hot breakfast. I've stayed at this property on 3 different occasions and never did i feel as uncomfortable as i did on this last visit. I was greeted by cockroaches climbing on the ceiling. The toilet ran water all night and was filthy. There was dirt stains in the tub and the fridge didn't work. I tried to make the best of it because it was already after 11pm and i had my elderly mother and 2 kids with me. I couldn't sleep so i sat up and watched over my family all night. I will not be staying at this property again.
I loved how much space the suites had, especially that they had suitezls with 2 queen beds & a living room area with a pull out couch. We had 6 people on our reservation & they put 3 towelsin the room & cpukdbt get us anymore until after 11pm. They also only had 1 roll of toilet paper in the room. They just didn't seem prepared for people to check in. They also need better ventialtion on the indoor pool area & circulation in the pool.
Thank you for being our guest and I'm happy to hear you liked our suites with the 2 queen beds and a sleeper sofa. I do apologize for the issues you experienced and do hope you would consider giving our hotel another try in the future.
Unacceptably gross. Black ring around toilet, hair in the tub, poop-looking substance in sink… discolored carpet, ancient mattress, sticky floor. Outdated and falling apart. Just a hard no.
It was our pleasure to have you as our guest and I am so sorry you did not enjoy your time with us. I appreciate very much you making us aware of the issues you encountered so that they can be corrected. I do hope you would consider giving our hotel another chance in the future.
It was a great place to stay and great location
It was our pleasure to have you as our guest and we appreciate you letting us know you enjoyed your time with us. We look forward to seeing you again soon.
Thank you for being our guest and for letting us know you enjoyed your time with us. We look forward to your next visit.
The breakfast here is a step above! A short order cook makes omlet, waffles, and pancakes to order! There is the standard hot options of biscuits and gravy, eggs, sausage links, etc. As well as many hot and cold cereal options. The staff is super friendly and helpful! My only complaint is the single king bed room was a bit cramped, but we were only there two nights so it was okay.
It was our pleasure to have you as our guest. Thank you.
The bed was hard. The floors were dirty. The water at the sink never got hot. The water in the shower would change from hot to cold to hot without touching the faucet. Walls are thin and you can hear everything.
I am very sorry you did not enjoy your stay but appreciate very much being made aware of some issues in need of attention. I do hope you would consider giving our hotel another chance the next time you are in our area.
We came for one night for a soccer tournament that ended up being cancelled. The room was fine. A little of a musty smell but nothing some spray couldn’t take care of. The door was a little iffy when it came to locking it for the night. It definitely serves the purpose and I’d stay there again.
Thank you for being our guest and we look forward to your next visit.
It was our pleasure to have you as our guest and I apologize for the issues you experienced. I thank you for making us aware of the issues so that we are able to make sure they are taken care of. Hopefully in the future you will consider giving our hotel another try if you're ever back in our area.