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Recent guest reviews

Dirty place. Health hazard and unsafe

Don’t even consider staying here if you are accustomed to decent hotels. Don’t get fooled by 3 stars- should be one. Carpet filthy starting w/ reception desk. Whole place smelled bad, like old cigarettes. No elevator. Used stairs in back loaded w/ dirt, grime and who knows what else. Carpet in halls snd room filthy. Hole in bedroom wall near head of bed size of a canteloupe was filled w/ paper towels. No stopper in sink. I couldn’t even consider using the bed or bathroom. Soon as I arrived I found another place - even tho it was 3am - and left as soon as possible. Just don’t do it!

It was ok for one night. The property needs lots of improvement , especially the lobby area.

The hotel is rundown. No quality in style and decor. Not worth the low price.

The front desk worker was extremely rude upon check in, took 20 minutes to check in. Go to my floor and there was a huge pile of dirty sheets thrown in the corner by the elevator. The bathroom to my room was not in good condition at all. Toilet wouldn’t shut off for at least 3 minutes after you flushed it. My husband noticed a lamp wouldn’t turn on, and the tv had no sound he told the frost desk worker about it and he shrugged his shoulders and went back to playing on his phone. The outside of it did not look kept at all. It took over 30 minutes to check out because each time someone checks out the front desk worker has to go inspect the room before even starting the check out process. Then they had a customer who was in the lobby asking everyone for a vacuum a broom and trash bags, why I don’t know but he asked literally EVERYONE even other customers and the workers did not even try to tend to the man’s needs or have him stop haggling other customers. Overall for the price ($60.00) or so dollars it was decent for the price but it definitely was not a good experience, would definitely not return again!

This is THE worst experience I have had. First, the hotel was very very old and nearly everything is broken from the ice machine to the lack of coffee maker in guest room. The mini fridge had a huge ice and needs defrost. There is NO blanket and NO tissue box in guest room. The front desk said "we do NOT provide tissue box." The room carpet is SO dirty. The WiFi was interrupted every 3 minutes EVEN AFTER 3 AM. The front desk people had language barrier and did not understand English. Basically, the facility is NOT ready for the business. ONE good thing is there is hot water in bath room, thanks god!!

The bathroom was dirty. The clock radio was not plugged in and when I tried to plug it in it didn't work. One of the bedside table lights was not plugged in and could not reach the plug. I arrived late otherwise I would have complained.

This place is HORRIBLE. I dont eve know where to start. The first room had a broken picture frame under the mattress. Told management that there was shattered glass under the mattress, and stale breadon the floor, and almost 8 hours later they didnt clean it up. To their credit, at this point they gave me a different room. The bathtub would not turn off and the sink wasnt even secured to the counter. Just tapping the sink made it roll around in the counter. The room my mother and 2 kids were in had paint missing from the ceiling and cigarette burns all over the bathtub. Also, I did not see it, but my mother informed me that there were pubic hairs in the shower. Having grew up in Albany I am familiar with this hotel and people just walk around the hotel smoking weed which you can smell as soon as you walk in the lobby. Never saying at a Ramada again. The entire hotel is in disrepair and the rooms are horrible. Better off going to the motel 6 across town.

The staff was really nice. The room smelled like pee and smoke. It was good enough for the 8 hour stay we needed. There might be things like breakfast but we left at 4:30 am

Room needs serious attention. Not vacuumed. Cobwebs. Light bulb missing from lamp. Bathroom has fixture for six bulbs but only two work and one is missing. Sink drains very slowly. Dirty fingerprints on switch. One partial roll of toilet paper. Wall lamp in room has broken glass. Paint scraped off wall where furniture was moved. No coffee maker as listed. Small TV and remote didn't work right. Only thing good was the bed. When we asked for them to bring an extra towel to the room the guy said No, we could get fired for leaving the front desk! Pretty disappointing. I hope Ramada takes notice.

Mold in the bathtub Coffee maker missing a cover Curtains were worn out Chair was stained Smoke detector was beeping nonstop Furniture was broken Didn’t receive full set of towels No telephone in the room Had to walk to the lobby to get help When I complained to the front desk, the staff rolled their eyes

Staff were very nice but the property has maintenance issues everywhere.

Was disappointed the pool was out of order and there was a big bug in our room

The place smelled, room was about Raise 40° and it was January. The water pressure it was remarkably low to the point where it’s almost spitting at you I had to temperatures scolding at freezing.

There was an exposed wire in the bathroom light switch. And multiple holes in the shower curtain.

Watervliet Avenue Ext Albany NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Ramada Plaza by Wyndham Albany places you within 3 miles (5 km) of popular attractions like University at Albany and Albany Medical Center. This 216-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Refrigerators, microwaves, and coffee makers are also available.


Property features

At Ramada Plaza by Wyndham Albany, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 3

Deluxe Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 3

Business Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Suite, 2 Bedrooms, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Ramada Plaza by Wyndham Albany

Everyone (19) Couples (3) Family (12)
1
Everyone

Dirty place. Health hazard and unsafe

By on Jun 22, 2022

Review comment responded on Jul 2, 2022

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nikki Operations Manager Ramada Plaza

1
Everyone

Don’t even consider staying here if you are accustomed to decent hotels. Don’t get fooled by 3 stars- should be one. Carpet filthy starting w/ reception desk. Whole place smelled bad, like old cigarettes. No elevator. Used stairs in back loaded w/ dirt, grime and who knows what else. Carpet in halls snd room filthy. Hole in bedroom wall near head of bed size of a canteloupe was filled w/ paper towels. No stopper in sink. I couldn’t even consider using the bed or bathroom. Soon as I arrived I found another place - even tho it was 3am - and left as soon as possible. Just don’t do it!

By on Jun 19, 2022

Review comment responded on Jul 2, 2022

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nikki Operations Manager Ramada Plaza

3
Everyone

It was ok for one night. The property needs lots of improvement , especially the lobby area.

By on Jun 17, 2022

Review comment responded on Jun 19, 2022

Thank you for your feedback I will let members of management know and thank you.

1
Business Business

The hotel is rundown. No quality in style and decor. Not worth the low price.

By , from Schenectady on Apr 23, 2022

Review comment responded on May 5, 2022

Hello Francis:Thank you for choosing Ramada Plaza Albany. We are proud to offer a clean, comfortable and quiet accommodation with free breakfast, free WiFi, Free parking and much more at the most affordable rate in the New York State capital's region. We are sorry to hear, we did not meet or exceed your expectations. We truly want every guest to enjoy staying with us. We will continue to work on improving that hopefully one day we can earn your business again

2
Everyone

By on Dec 23, 2021

1
Everyone

By on Dec 22, 2021

1
Everyone

By on Nov 8, 2021

2
Partner Couples

The front desk worker was extremely rude upon check in, took 20 minutes to check in. Go to my floor and there was a huge pile of dirty sheets thrown in the corner by the elevator. The bathroom to my room was not in good condition at all. Toilet wouldn’t shut off for at least 3 minutes after you flushed it. My husband noticed a lamp wouldn’t turn on, and the tv had no sound he told the frost desk worker about it and he shrugged his shoulders and went back to playing on his phone. The outside of it did not look kept at all. It took over 30 minutes to check out because each time someone checks out the front desk worker has to go inspect the room before even starting the check out process. Then they had a customer who was in the lobby asking everyone for a vacuum a broom and trash bags, why I don’t know but he asked literally EVERYONE even other customers and the workers did not even try to tend to the man’s needs or have him stop haggling other customers. Overall for the price ($60.00) or so dollars it was decent for the price but it definitely was not a good experience, would definitely not return again!

By on Oct 30, 2021

1
Family

This is THE worst experience I have had. First, the hotel was very very old and nearly everything is broken from the ice machine to the lack of coffee maker in guest room. The mini fridge had a huge ice and needs defrost. There is NO blanket and NO tissue box in guest room. The front desk said "we do NOT provide tissue box." The room carpet is SO dirty. The WiFi was interrupted every 3 minutes EVEN AFTER 3 AM. The front desk people had language barrier and did not understand English. Basically, the facility is NOT ready for the business. ONE good thing is there is hot water in bath room, thanks god!!

By on Aug 8, 2021

2
Everyone

The bathroom was dirty. The clock radio was not plugged in and when I tried to plug it in it didn't work. One of the bedside table lights was not plugged in and could not reach the plug. I arrived late otherwise I would have complained.

By on Jul 14, 2021

Ramada Plaza by Wyndham Albany

3 Watervliet Avenue Ext, Albany, NY 12206
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