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Recent guest reviews

They explained the room was out in back. I parked behind the building and walked in the closest door. The room was around the other side of the building as there is no posting where the rooms are, so we walked around the entire building with luggage and a new baby. Walked into the room and it smelled so disgusting I immediately had difficulty breathing (asthma) due to the dirt and mold and cigarette smell. Walked right back out and cancelled the room immediately! Worst room I have ever been to. They still have my charges on my credit card I am disputing. Traveling parties beware!

I would definitely stay here again. Bed was comfy and room was clean

There was no breakfast. I’m sorry but coffee is NOT breakfast. False advertising!!

I did not stay the second night as planned and have asked to be refunded for the second night and the first. It was a non smoking room that smelled strongly of smoke. The elevator smelled of pot and cigarettes. The first room was not made up the second room aside from the smoke smell did not smell clean. It smelled rancid. There was no one there in the morning who could adjust my bill to remove the second night. There was vomit in the parking lot and a small drug bag.

I liked the surrounding area. Nice area. Beautiful college town

I am extremely disappointed with the staff service because at the time of my checkout on Tuesday, April 16, '19 at around 9:30am, they were not able to print my receipt. They said (the 2 women staff members) they were going to email my receipt because they didn't know how to print it on their system. They however did not even email me the receipt as they had promised to do. If I don't receive an actual checkout receipt from them, I may even contest the credit card charge. Please assist or intervene if possible to ensure they provide me with a paper copy of my checkout receipt with the actual final checkout charge. Thank you Orbitz.

Location and Larger Rooms with Kitchenettes Safe Area

It was very clean! Everybody is always pleasant and friendly.

The hotel was very run down and not at all what I expected. If it wasn’t so late I would have left and gone somewhere else.

too noisi specially at midnight.emmployee wanted to charge me twice.

Nice hotel, close to albany state university.good hotel, good price.

Washington Ave Albany NY

Hotel highlights

  • Walking distance to University at Albany SUNY
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

University at Albany SUNY is within a 5-minute walk of Extended Stay America - Albany - SUNY while other popular sites like Colonie Center Mall are within a few miles (5 km). The 134 rooms at this hotel include kitchens, sitting areas, and refrigerators.


Rooms

The 134 accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.


Property features

At Extended Stay America - Albany - SUNY, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Extended Stay America - Albany - SUNY

Everyone (16) Business (3) Couples (1) Family (6) Friends (1) Other (2)
1
Family with small children Family

They explained the room was out in back. I parked behind the building and walked in the closest door. The room was around the other side of the building as there is no posting where the rooms are, so we walked around the entire building with luggage and a new baby. Walked into the room and it smelled so disgusting I immediately had difficulty breathing (asthma) due to the dirt and mold and cigarette smell. Walked right back out and cancelled the room immediately! Worst room I have ever been to. They still have my charges on my credit card I am disputing. Traveling parties beware!

By on Apr 3, 2021

Review comment responded on Apr 4, 2021

Thank you for sharing your feedback online. We apologize for the unclear direction given by our associates at check-in and the issues you encountered in your suite. We will discuss your comments with our front office and housekeeping teams to be more diligent and enhance our services. We hope you allow us an opportunity to regain your faith in us. Sincerely, Hotel Management

5
Everyone

By on Dec 23, 2020

Review comment responded on Dec 24, 2020

Khalid, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

4
Friends Business Business

I would definitely stay here again. Bed was comfy and room was clean

By on Oct 19, 2020

Review comment responded on Oct 20, 2020

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you slept well on our comfortable bed and liked our spotless accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

3
Everyone

By on Jul 4, 2020

Review comment responded on Jul 5, 2020

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management

4
Family

There was no breakfast. I’m sorry but coffee is NOT breakfast. False advertising!!

By on Nov 11, 2019

Review comment responded on Nov 12, 2019

Thank you for being our guest. We are sorry you were not able to take advantage of our grab-and-go breakfast, and regret the inconvenience it caused to you. The frustration caused is clearly understood. Your feedback is shared with the appropriate team to find out what went wrong and ensure such incidents do not repeat. Please consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management

4
Everyone

By on Nov 11, 2019

1
Family Family

I did not stay the second night as planned and have asked to be refunded for the second night and the first. It was a non smoking room that smelled strongly of smoke. The elevator smelled of pot and cigarettes. The first room was not made up the second room aside from the smoke smell did not smell clean. It smelled rancid. There was no one there in the morning who could adjust my bill to remove the second night. There was vomit in the parking lot and a small drug bag.

By on Oct 21, 2019

Review comment responded on Oct 23, 2019

Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management

3
Everyone

By on Sep 4, 2019

4
Everyone

By on Jul 16, 2019

1
Everyone

By on Jun 5, 2019

Review comment responded on Jun 5, 2019

Thank you for providing us feedback on your experience at our hotel. We do use your feedback to make changes so that we can provide a better experience for our future guests.

Extended Stay America - Albany - SUNY

1395 Washington Ave, Albany, NY 12206
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