Hotels with Air Conditioning in Al Lago Village

"I stayed at Sunseeker Resort this past week and unfortunately, the experience was far from what you would expect from a property of this caliber. Upon arrival, we were assigned a “bay view” room that actually overlooked the parking garage. After going back and forth with the front desk and concierge, it became clear there was confusion on their end about our reservation, and we had to switch rooms. This set the tone for the stay — disorganized and not guest-focused. Prior to arrival, I had reached out multiple times requesting a room with a balcony, and that request was never honored or even acknowledged upon check-in. Communication across the board felt inconsistent and dismissive. The room itself had serious issues. The bathroom sinks would randomly fluctuate between extremely hot and freezing cold water without warning — to the point where you could easily burn yourself. That’s not just inconvenient, it’s a safety concern. Service throughout the property was equally disappointing. Staff interactions often came across as rude or indifferent, and there was a noticeable lack of accountability when problems were brought up. Simple requests felt like inconveniences to them rather than part of their job in hospitality. Overall, this stay was frustrating and disappointing, and I would not return or recommend it until there are major improvements in both management and service."

"We checked in. Went to our room tried to get on and the door would not open. We had our dog with us and we were hot, sweaty and tired. By the look of the hotel, we decided to leave. At the front desk returned the keys and asked for a refund the girl at front desk did the refund. Waiting on the refund on my credit card."

"basic and ok"