Mercure Al Khobar Hotel5.0 out of 5.0
Recent guest reviews
I went there to stay for 4 nights, arrived at 02.00 hrs in the morning. Receptionist from Kenya was perfect, although my booking wasn’t found, but lucky enough they had one room left at the same rate ??? Went to sleep, in the morning no water, toilet paper, only hand towels and after the breakfast the keys didn’t work, and the room guy would not open the door although he had my name and I showed him my key cards. After complaining the duty manager offered me a suite, basically the same room with some old sofas in the entrance. I said no and I got Halas let him check out. I paid and left upset. Hotel needs a renovation. I did here it was the GM last day ???? This was the water I had to brush my teeth in ??? I missed the shower..... After the nice experience, I checked into the Park Inn ( Fantastic) go there. I wish I could post the video I took.
Location superb and food is awesome ..easy parking and beautifully decorated interior ...overall best hotel in the town ..easy access to the Cornich area where you can enjoy the sunset and causeway to Bahrain
reception staff are freindly but the room was not ready when I arrived at 4 pm even though I made my reservation using accour hotel official site and I have their membership, this is the only remark I have. they were cooperative and offered me upgrade, the breakfast was great and the room are clean and comfortable, the location of the hotel is good close to khober corniech
the overall facilities here are nice. the staff was very friendly and helpful. and, the variety and qualify of food was quite delicious - both the breakfast buffet and dinner options. unfortunately, my room accommodations were out of sync with the rest of the hotel. though quite spacious, my room decor was outdated, everything was painfully old and worn, and the cleanliness left much to be desired (i did not feel comfortable unpacking). i was disappointed as i've stayed at several other accor/mercure locations in other countries (mostly in europe) and have had satisfactory experiences. this experience seems to be the exception. not sure if my room was a one-off or some kind of anomaly, however i can't recommend at this time :-(
I was not recognized as an Accor Le Club Platinum member, was not privileged or given my rights. When I introduced myself to 2 duty managers and to front office manager I was not even treated as a guest! The first duty manager I met, an egyptian "Ahmed" gave me wrong information and I asked me to call Accor to send an email to the hotel so I can be privileged! I know this is not how things works but he insisted I call Accor! I have been a member of this union since 2013 and never needed or asked to call them. However, I did for the first time and they tried to call the hotel but no answers. They told me the hotel should make guest's stays something and enjoyable as possible. I didn't refer back to the man again because my first conversation with him was fruitless and a waist of time and I didn't want to do it again. This gentleman turned out to be new and doesn't know anything about Accor loyalty program, the next afternoon I went to use the business center and found him laying there playing with the computer. He didn't expect a guest to come to the business center and didn't move and let me use the PC until I asked him to! The other day I met another duty manager "Sales Manager" to ask for a one month contract quotation, I had the opportunity to explained to him what has happened with his colleague who gave me wrong information and how unprofessional he was, he found it wired a Platinum member is asking for one of his rights, smiled and said: "The property is just a franchise and not owned or runned by Accor and they don't follow Accor in everything!!" Meaning we don't care as much as the rest of Mercure hotels! A couple of days after, I called him to flow up, texted him my email as per his request and now it's has been more than 10 days and I was not given the quotation. Both are lazy, unprofessional and don't really care about the guests or even about the property they work at, it was obvious. Hoever, I should thank Mr. Raja at the front office for being nice and respectful and for sending us a frat basket to the room with Arabic coffee.
Nice hotel with a great location neat and clean rooms with a wonderful restaurant in 10th floor, friendly workers moreover a wonderful city views, if I visit Khobar again I will surly reserve on it ..
Mercure Khobar is a modern hotel with a medium sized lobby located on a busy street near the cornice. There aren't many restaurants within walking distance but a short Uber ride will get you to them. The hotel has a fitness center as well as a pool. Check in was fast and efficient and I was upgraded to a Junior Suite (thank you Mercure). No welcome drink/Arabic tea was provided upon check in which is unusual for a 5 * hotel. The bed was very comfortable and the room quiet and spacious. The bathroom had a weird design as the sink counter was too close to the toilet. The bathroom amenities were ones you would expect from a Mercure but definitely not 5*. There were no tissues in the bathroom but were promptly delivered to my room upon request. The towels were not as big and fluffy as you would expect. The restaurant is located on the 10th floor with a good view of the sea. Breakfast is served from 6:30- 10:30 am. However, I found the quality and variety not up to par with the 5 * rating. Eggs and waffles were cooked to order but the orange juice was not fresh. Also they did not replenish the breakfast or dinner buffets selections in a timely manner. All in all, I found the Mercure Khobar to be exceptional value. If it was a 4* hotel, I would have given it a 5 rating. Even though it is not quite a 5 * hotel, it is now my hotel of choice when I'm in Khobar. Well done!!!! .
I was there beginning of April for a business trip. It was my first time in Saudi Arabia and I thought all hotels has the same service. But this hotel was one of the best. Internet connection in KSA is very bad but this hotel had a good wifi connection, the rooms was clean, the staff helpful and the breakfast was very good. I had a nice sleep there. Thank you and will come after few months again.
Words simply can't describe the stay in this hotel. Peaceful area, excellent environment, helpful staff, hygiene top class, food muaaaahhhh. Varities of food to confuse , sweets will increase the Tummy , In all .. Definitely a strong recommendation if u r in Alkhobar or Dammam.
A great location not far from the restaurants just off the corniche, room was fine , service was good , breakfast buffet was extensive. a very quiet hotel . Valet and front desk guys were great and always helpful. I've booked my next visit to the area at this location , that speaks volumes about the place.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 154 reviews