Mercure Al Khobar Hotel5.0 out of 5.0
Recent guest reviews
I was not recognized as an Accor Le Club Platinum member, was not privileged or given my rights. When I introduced myself to 2 duty managers and to front office manager I was not even treated as a guest! The first duty manager I met, an egyptian "Ahmed" gave me wrong information and I asked me to call Accor to send an email to the hotel so I can be privileged! I know this is not how things works but he insisted I call Accor! I have been a member of this union since 2013 and never needed or asked to call them. However, I did for the first time and they tried to call the hotel but no answers. They told me the hotel should make guest's stays something and enjoyable as possible. I didn't refer back to the man again because my first conversation with him was fruitless and a waist of time and I didn't want to do it again. This gentleman turned out to be new and doesn't know anything about Accor loyalty program, the next afternoon I went to use the business center and found him laying there playing with the computer. He didn't expect a guest to come to the business center and didn't move and let me use the PC until I asked him to! The other day I met another duty manager "Sales Manager" to ask for a one month contract quotation, I had the opportunity to explained to him what has happened with his colleague who gave me wrong information and how unprofessional he was, he found it wired a Platinum member is asking for one of his rights, smiled and said: "The property is just a franchise and not owned or runned by Accor and they don't follow Accor in everything!!" Meaning we don't care as much as the rest of Mercure hotels! A couple of days after, I called him to flow up, texted him my email as per his request and now it's has been more than 10 days and I was not given the quotation. Both are lazy, unprofessional and don't really care about the guests or even about the property they work at, it was obvious. Hoever, I should thank Mr. Raja at the front office for being nice and respectful and for sending us a frat basket to the room with Arabic coffee.
Nice hotel with a great location neat and clean rooms with a wonderful restaurant in 10th floor, friendly workers moreover a wonderful city views, if I visit Khobar again I will surly reserve on it ..
Mercure Khobar is a modern hotel with a medium sized lobby located on a busy street near the cornice. There aren't many restaurants within walking distance but a short Uber ride will get you to them. The hotel has a fitness center as well as a pool. Check in was fast and efficient and I was upgraded to a Junior Suite (thank you Mercure). No welcome drink/Arabic tea was provided upon check in which is unusual for a 5 * hotel. The bed was very comfortable and the room quiet and spacious. The bathroom had a weird design as the sink counter was too close to the toilet. The bathroom amenities were ones you would expect from a Mercure but definitely not 5*. There were no tissues in the bathroom but were promptly delivered to my room upon request. The towels were not as big and fluffy as you would expect. The restaurant is located on the 10th floor with a good view of the sea. Breakfast is served from 6:30- 10:30 am. However, I found the quality and variety not up to par with the 5 * rating. Eggs and waffles were cooked to order but the orange juice was not fresh. Also they did not replenish the breakfast or dinner buffets selections in a timely manner. All in all, I found the Mercure Khobar to be exceptional value. If it was a 4* hotel, I would have given it a 5 rating. Even though it is not quite a 5 * hotel, it is now my hotel of choice when I'm in Khobar. Well done!!!! .
I was there beginning of April for a business trip. It was my first time in Saudi Arabia and I thought all hotels has the same service. But this hotel was one of the best. Internet connection in KSA is very bad but this hotel had a good wifi connection, the rooms was clean, the staff helpful and the breakfast was very good. I had a nice sleep there. Thank you and will come after few months again.
Words simply can't describe the stay in this hotel. Peaceful area, excellent environment, helpful staff, hygiene top class, food muaaaahhhh. Varities of food to confuse , sweets will increase the Tummy , In all .. Definitely a strong recommendation if u r in Alkhobar or Dammam.
A great location not far from the restaurants just off the corniche, room was fine , service was good , breakfast buffet was extensive. a very quiet hotel . Valet and front desk guys were great and always helpful. I've booked my next visit to the area at this location , that speaks volumes about the place.
I was in Al Khobar for a business trip, but with family. Superior room was spacious. Breakfast was good too, but the best thing was the attitude and behavior of the Reception staff. They were really good and always trying their best. Location is nice too.
This was my second stay, as before all was good, room, hotel , food, etc. One slight "niggle", the Restaurant only serves a Buffet, which is fine for Breakfast, but for Dinner there is no "A la Carte" option. There should be the option to just have a main course, pasta, fish, steak, etc., as I usually don't want that much to eat in the evening.
A return visit and a happy one. The hotel is great for my office and is always welcoming. Rooms are well appointed and the service is first class. Always enjoy the buffet breakfast and the cakes and coffee in the lobby are always good
A very good place close to the coniche, the only issue are the surrounding, almost nothing is close to the hotel and considering the 40°C as outside temperature this means that you need a car for every move.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Mercure Al Khobar Hotel is a short stroll from Al Khobar Water Tower and Khobar Corniche. This 157-room, 5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free valet parking. Scitech Museum and Al Rashed Mall are also close to this Al Khobar hotel.
Free buffet breakfast is included with your stay. Enjoy dining at one of 2 onsite restaurants including THE SEA VIEW, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
The 157 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect free WiFi and LCD TVs with satellite channels and pay movies. Bathrooms offer spring water baths, hair dryers, and free toiletries. Other standard amenities include free bottled water, safes, and phones.
Mercure Al Khobar Hotel features an indoor pool, a children's pool, and a fitness center. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for SAR 150-350 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, an indoor tennis court, and a rooftop terrace.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 148 reviews