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Recent guest reviews

Updated facility conveniently located just off highway. Room is spacious and clean, comfortable bed, no noise issue, good breakfast, good value.

I really wanted to love this place. I bet it was amazing in 1992. It appears no improvements have occurred since. The staff were all friendly and accommodating. The lobby was clean. Our room was…not. The surfaces were sticky with fingerprints. The shower was covered in mildew. The shower curtain was filthy. The sink was broken and the room smelled like stale smoke and mildew. The atrium seemed great in theory, but rundown and dirty in practice. My son played in the arcade and over half the games took our money but didn’t allow play, with signs posted all over stating ‘no refunds’. Overall, it was a huge bummer.

I love this place.

This place is fine for one night. However, if planning multiple nights stay, be aware there aren’t many dining choices. There is no sidewalk access, and most importantly: accommodations are old and outdated. The mattress was sunk in from use, clearly past the expiration date and like the mattress, room furniture clearly needs replacing. Our last night they lost power; A/C stopped working, wifi, and no coffee or breakfast was served. Not sure if I’d return for more than one night.

This is a hard review to write, because the family that owns this place is trying really hard with a property that has obviously seen better days. All of the staff are very friendly and helpful. If you are a family with small children, they'll probably love this place. All of the rooms center on an atrium (dated, literally taped together in parts, but still fun) that has a mini-golf, an arcade and a pool with hot tub. These are open from 9a-11p. If you're traveling with an older child or don't have kids, and you value peace and quiet and a good night's sleep in a building that's been well-maintained, this is not your hotel. Unfortunately, we're in the second category. The entrance door from the outside to our section of the hotel would not lock. The hallway carpets are stained, and it seems the entire building and the parking lot could benefit from a thorough renovation. The room itself was a decent size and had nice, firm mattresses. It came with a fridge and a flat screen TV. The temperature was comfortable. It also had dirty mirrors, handprints on the wall and two of the exact same piece of art hung up side by side. One of our pillowcases had a stain on it. The bathroom simply couldn't be thoroughly cleaned anymore, because there are too many cracks and crevices from the passing of time. The tub-to-shower diverter was stuck in the shower position. All of this for $150 for the night, or $200 if you include the pet fee. I hate to say it, but we won't be returning.

It's perfect for us. The pool area was spectacular. My bed is so comfy. Enjoyed my stay

Large motel and atrium! Friendly staff.

It’s very family friendly and I love the open play for the kids

Third time we stayed here and it’s a good value.Pool and hot tub was great.The only complaint was a poor working Wi-Fi.

Lock on room door did not work and was unable to be fixed.Phone did not work .Tv was going in and out . door to pool was unable to be accessed with room key and there was nothing that could be done .Manager was extremely unprofessional .could not solve any issues and offered no solution so we left property

Friendly people, clean room, great price

If felt comfortable.

GReat hotel and pool.

Good, affordable stop if you're doing a lot of driving with kids. Pool/play area feels like a snapshot of the 1980s, but it gives kiddos plenty of play opportunities. Staff was very nice and breakfast was solid for the price.

I was redirected to this property bc orbitz over booked my reservation in two other locations.

Brecksville Rd Richfield OH

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Quality Inn & Suites places you within 2 miles (3 km) of Cuyahoga Valley National Park and Furnace Run Metro Park. This 216-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 6 AM to 9 AM. The onsite restaurant is perfect for a quick bite to eat.


Rooms

Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

At Quality Inn & Suites, guests have access to an indoor pool, free WiFi in public areas, and a spa tub. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Other amenities at this family-friendly hotel include meeting rooms, conference space, and a business center.

Room options

Standard Room, 2 Double Beds, Non Smoking, Balcony

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking (Divided Room)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Quality Inn & Suites

Everyone (17) Couples (10) Family (17)
5
Partner Couples

Updated facility conveniently located just off highway. Room is spacious and clean, comfortable bed, no noise issue, good breakfast, good value.

By on Nov 8, 2023

Review comment responded on Nov 14, 2023

Hi Rebecca,Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you enjoyed your experience and found our updated facility conveniently located just off the highway. It's wonderful to know that you appreciated the spacious and clean room, comfortable bed, and the absence of noise issues. We're also pleased that you enjoyed our breakfast offerings and found good value in your stay. Thank you again for your kind words, and we look forward to the pleasure of welcoming you back for another great stay.

2
Family with small children

I really wanted to love this place. I bet it was amazing in 1992. It appears no improvements have occurred since. The staff were all friendly and accommodating. The lobby was clean. Our room was…not. The surfaces were sticky with fingerprints. The shower was covered in mildew. The shower curtain was filthy. The sink was broken and the room smelled like stale smoke and mildew. The atrium seemed great in theory, but rundown and dirty in practice. My son played in the arcade and over half the games took our money but didn’t allow play, with signs posted all over stating ‘no refunds’. Overall, it was a huge bummer.

By on Sep 16, 2023

Review comment responded on Sep 17, 2023

Hello Elizabeth,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

5
Everyone

I love this place.

By on Sep 12, 2023

Review comment responded on Sep 13, 2023

Hi Funsize,Thank you for your enthusiastic feedback! We're absolutely delighted to hear that you love our hotel. Your support and appreciation mean the world to us, and we can't wait to welcome you back for another fantastic stay in the future.

5
Everyone

By on Sep 5, 2023

Review comment responded on Sep 7, 2023

Hi Lisa,Thank you for giving us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

3
Partner Couples

This place is fine for one night. However, if planning multiple nights stay, be aware there aren’t many dining choices. There is no sidewalk access, and most importantly: accommodations are old and outdated. The mattress was sunk in from use, clearly past the expiration date and like the mattress, room furniture clearly needs replacing. Our last night they lost power; A/C stopped working, wifi, and no coffee or breakfast was served. Not sure if I’d return for more than one night.

By on Aug 25, 2023

Review comment responded on Aug 27, 2023

Hello Esther,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

2
Family

This is a hard review to write, because the family that owns this place is trying really hard with a property that has obviously seen better days. All of the staff are very friendly and helpful. If you are a family with small children, they'll probably love this place. All of the rooms center on an atrium (dated, literally taped together in parts, but still fun) that has a mini-golf, an arcade and a pool with hot tub. These are open from 9a-11p. If you're traveling with an older child or don't have kids, and you value peace and quiet and a good night's sleep in a building that's been well-maintained, this is not your hotel. Unfortunately, we're in the second category. The entrance door from the outside to our section of the hotel would not lock. The hallway carpets are stained, and it seems the entire building and the parking lot could benefit from a thorough renovation. The room itself was a decent size and had nice, firm mattresses. It came with a fridge and a flat screen TV. The temperature was comfortable. It also had dirty mirrors, handprints on the wall and two of the exact same piece of art hung up side by side. One of our pillowcases had a stain on it. The bathroom simply couldn't be thoroughly cleaned anymore, because there are too many cracks and crevices from the passing of time. The tub-to-shower diverter was stuck in the shower position. All of this for $150 for the night, or $200 if you include the pet fee. I hate to say it, but we won't be returning.

By on Jul 25, 2023

Review comment responded on Jul 26, 2023

Hi Alan,We appreciate your feedback and sharing with us your concern. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.

5
Family

It's perfect for us. The pool area was spectacular. My bed is so comfy. Enjoyed my stay

By on Jul 14, 2023

Review comment responded on Jul 15, 2023

Hello Cindy,We can't thank you enough for sharing your feedback with regards to our bed as well as our area. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4
Family

Large motel and atrium! Friendly staff.

By on May 19, 2023

Review comment responded on May 20, 2023

Hello Kenneth,Thank you for being a valued guest and for providing us the feedback regarding our staff. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

4
Everyone

By on Mar 23, 2023

Review comment responded on Apr 13, 2023

Hi Margaret,We greatly appreciate your rating! It was our privilege to earn your business, and we hope to host you again on your next trip.

5
Family with small children

It’s very family friendly and I love the open play for the kids

By on Jan 1, 2023

Review comment responded on Jan 7, 2023

Hello Joanna,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

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