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Hotel Tortuga Express Acapulco

2.5 star property

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Photo gallery for Hotel Tortuga Express Acapulco

Outdoor pool
Outdoor banquet area
Reception
Front of property
Room

Reviews

3.6 out of 10

Popular amenities

  • Pool
  • Air conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida Cuauhtemoc 1220 Col. Progreso, Acapulco, GRO, 39350
  • Place, Parque Papagayo
    â€Ș3 min walk‬
  • Place, Papagayo Beach
    â€Ș12 min walk‬
  • Place, Condesa Beach
    â€Ș4 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    â€Ș53 min drive‬

Room options

Standard Room, Bay View

  • Bay view
  • Sleeps 4
  • 1 Double Bed

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The price is $122
Jul 5 - Jul 6
Total with taxes and fees
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About the neighborhood

Acapulco

Located in Costera Acapulco within a short walk of Papagayo Beach, Hotel Tortuga Express Acapulco is within a mile (2 km) of other popular sights such as Condesa Beach. This 63-room hotel welcomes guests with conveniences like an outdoor pool, a terrace, and a 24-hour front desk.

What's nearby

  • Parque Papagayo - 3 min walk - 0.2 miles
  • Papagayo Beach - 12 min walk - 0.7 miles
  • GalerĂ­as Acapulco - 14 min walk - 0.7 miles
  • Tamarind Beach - 17 min walk - 0.9 miles
  • Condesa Beach - 4 min drive - 1.2 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 38 min drive

Restaurants

  • â€ȘSushi2go! - ‬8 min walk
  • â€ȘBocana Beach Papagayo - ‬14 min walk
  • â€ȘEnchiladas Dali - ‬4 min walk
  • â€ȘLa Union - ‬15 min walk
  • â€ȘLos Tarascos - ‬7 min walk

About this property

Hotel Tortuga Express Acapulco

Hotel Tortuga Express Acapulco features an outdoor pool and a terrace. Self parking is available for MXN 150 per day. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations.
For entertainment, guests can enjoy TVs.
Recreational amenities at the hotel include an outdoor pool.

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Jun 22 - Jun 23
Total with taxes and fees
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Property amenities

Parking and transportation

  • Self parking on site (MXN 150 per day)

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MXN 150 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Tortuga Express
Tortuga Express Acapulco
Tortuga Express
Tortuga Express Acapulco
Hotel Tortuga Express Acapulco Hotel
Hotel Tortuga Express Acapulco Acapulco
Hotel Tortuga Express Acapulco Hotel Acapulco

Frequently asked questions

Is free cancellation available at Hotel Tortuga Express Acapulco?

Hotel Tortuga Express Acapulco offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What can I see around Hotel Tortuga Express Acapulco?

This hotel is situated in Costera Acapulco, just steps from Parque Papagayo. You'll also find Papagayo Beach and Condesa Beach within a short drive.

Will I be able to park at Hotel Tortuga Express Acapulco?

Yes, parking is offered for MXN 150 per day.

Does Hotel Tortuga Express Acapulco include a casino?

No, Hotel Tortuga Express Acapulco doesn't have a casino.

Will I find an indoor pool at Hotel Tortuga Express Acapulco?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Tortuga Express Acapulco good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and a 24-hour front desk plus some guestrooms include a bay view.

Are there hot tubs at Hotel Tortuga Express Acapulco?

No, there isn't a spa tub at this hotel.

Does Hotel Tortuga Express Acapulco have a restaurant that serves breakfast?

No, Hotel Tortuga Express Acapulco doesn't have a restaurant that serves breakfast.

Will Hotel Tortuga Express Acapulco allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Tortuga Express Acapulco.

Are there connecting rooms at Hotel Tortuga Express Acapulco?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Tortuga Express Acapulco?

The closest major airport to Hotel Tortuga Express Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 14.5 mi away (38 minutes by car).

Can I book a room with a balcony at Hotel Tortuga Express Acapulco?

No, there aren't any guestrooms with balconies at Hotel Tortuga Express Acapulco.

Hotel Tortuga Express Acapulco Reviews

Reviews

3.6
Rating 10 - Excellent. 1 out of 17 reviews
Rating 8 - Good. 0 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 11 out of 17 reviews

4.8/10

Cleanliness

3.6/10

Staff & service

3.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No lo volverĂ­a a alquilar no cuenta con aire acondicionado el personal muy incapacitado muy desorganizados la habitaciĂłn no sĂ© que tenĂ­a pero amanecĂ­ todo picoteado hay muchas hormigas la alberca muy sucia las habitaciones sucias la verdad no lo recomiendo ni aunque no hubiera disponibilidad en algĂșn lado muy mal lo bueno que solo me hospede un solo dĂ­a no hubiera aguantado mĂĄs dias
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Arturo

Not bad at all

Facilities are super old and the room is not comfortable at all but If you’re going to be at the beach all day and just come back to shower and sleep this hotel covers the deal.
Stayed 2 nights in Sep 2019
Verified

2/10 Terrible

alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PĂ©simo Servicio!

Muy mal! No había agua, no servía el elevador, no querían hacer valida mi confirmación hecha a través de Hoteles.com. Mal Mal. No lo recomiendo.
Stayed 2 nights in Jun 2019
Verified

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Amenities
buena ubicaciĂłn,buen precio,el elevador no funcionaba
Stayed 3 nights in Apr 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo, falta de personal, servicio aténcion y parece abandonado
Stayed 1 night in Apr 2019
Verified

2/10 Terrible

eduardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
una pocilga el peor hotel del mundo es mejor la calle
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó el hotel en nada , pésimo , no servía el elevador , el agua estå fallando , la.limpieza del hotel mala ,muy poco personal para atender a tanta gente muy mal hotel
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Ulises

Liked: Cleanliness
Disliked: Staff & service
La piscina en la azotea y la vista son geniales, los cuartos tienen bunea higiene. NO servía el elevador, en la noche tuvimos que bajar a recepcion que varios pisos estaban sin luz para que las prendieran, no habia linea de teléfono.
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

Victor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
NO RECOMIENDO PARA NADA SU HOTEL
Stayed 1 night in Feb 2019
Verified

2/10 Terrible

luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PĂ©simo lugar

Mala experiencia no sirve el elevador, el agua se termina cada 5 minutos, no te cambian toallas... Muy mala experiencia
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

ADAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Asqueroso Hotel y servicio.

Es un pésimo Hotel, reserve y pague por una habitación en Tortuga Express Acapulco y al llegar al lugar me enviaron a otro Hotel todo sucio, ni siquiera tenía sabanas la cama, el baño inservible sin mencionar el resto del cuarto, pague por un hotel 3 estrellas y me dieron una habitación de media estrella y en una zona mas alejada.
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel es una gran mentira el precio es excesivo

Cuando llegue no podía creer el nivel de 1 estrella del hotel Cobran el estacionamiento y la renta del control remoto Te ofrecen un par de toallas rotas y sucias y dos jabones Venus rosa No sirve el elevador La alberca esta Meada literal huele y no se ve el fondo No cuenta con agua caliente Se descompone la bomba del agua Te ofrecen una cubeta con agua fría para poder bañarte De verdad quiero que me devuelvan mi dinero me sentí asaltado
Stayed 1 night in Jul 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PĂ©simo hotel, mal servicio, muy sucio, lamentable

PĂ©simas instalaciones, no sirve el elevador, en el estacionamiento estĂĄn las toallas y sabanas tiradas en el piso, la basura regada, hay cables en el piso de algunas conexiones, heces de perro, pedazos de madera tirados y asquerosamente sucio y ademĂĄs me cobraron $150 por 1 noche de estacionamiento cuando hasta en el emporio me la cobran en $80 y con valet, y no es el hotel tortuga express xq me entrego nota de hotel papagayo, las fotos que ponen no son xq ni nombre tiene el hotel por fuera, y me tuve q dormir encima de la cama ya que hasta cabellos anteriores estaban en la almohada, estoy muy enojada xq uno confĂ­a en qva a encontrar hoteles de calidad por el precio q se pago, deberĂ­an de confirmar los servicios de los hoteles antes de ponerlos en la pĂĄgina
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

fernando i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Verified

6/10 Okay

Elia

Stayed 2 nights in Jun 2019
Verified

4/10 Poor

Verified traveler

Stayed 2 nights in Apr 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

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