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Hotel Tortuga Acapulco

3.0 star property

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Photo gallery for Hotel Tortuga Acapulco

Breakfast buffet
Standard Room | Beach/ocean view
Hallway
Poolside bar
Standard Room

Reviews

4.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Av. Costera Miguel Alemán 132, Acapulco, GRO, 39690
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪8 min walk‬
  • Place, Playa El Morro
    ‪8 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Standard

Room

Quadruple Room Standard

  • 215 sq ft
  • Sleeps 4

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8.8 out of 10, Excellent, 307 reviews
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The price is $117
Jul 5 - Jul 6
Total with taxes and fees
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About the neighborhood

Acapulco

Located in Costera Acapulco, Hotel Tortuga Acapulco is adjacent to Condesa Beach and within a 10-minute stroll of Diana the Huntress. This 3-star hotel has 257 rooms and welcomes guests with a restaurant, an outdoor pool, and a conference center.

What's nearby

  • Diana the Huntress - 7 min walk - 0.4 miles
  • Diana Galleries Mall - 8 min walk - 0.5 miles
  • Condesa Beach - 8 min walk - 0.5 miles
  • Playa El Morro - 8 min walk - 0.5 miles
  • Icacos Beach - 14 min walk - 0.7 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪Taquitos Acapulco - ‬1 min walk
  • ‪Barbarroja - ‬4 min walk
  • ‪Terraza Sunset Bar - ‬2 min walk
  • ‪Subway - ‬1 min walk
  • ‪Los Tarascos - ‬2 min walk

About this property

Hotel Tortuga Acapulco

Hotel Tortuga Acapulco features an outdoor pool, free WiFi in public areas, and meeting rooms. Valet parking is available for MXN 250 per day. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a conference center, express check-in, and wedding services.
20-inch flat-screen TVs come with cable channels. Phones are also standard.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)
  • Valet parking on site (MXN 250 per day)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Careyes
  • Muffin

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (97 square feet of space)
  • Meeting rooms

Outdoors

  • Picnic area

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per night
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MXN 250 per day
  • Valet parking fee: MXN 250 per day
  • Pet fee: MXN 350 per pet, per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Tortuga Acapulco
Acapulco Tortuga
Acapulco Tortuga Hotel
Tortuga Hotel Acapulco
Hotel Tortuga Acapulco Hotel
Hotel Tortuga Acapulco Acapulco
Hotel Tortuga Acapulco Hotel Acapulco

Frequently asked questions

Is a free cancellation option available at Hotel Tortuga Acapulco?

Hotel Tortuga Acapulco offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see close to Hotel Tortuga Acapulco?

This hotel is situated in Costera Acapulco, just steps from Condesa Beach, and within a 10-minute walk of Diana the Huntress and Playa El Morro. You'll also find Papagayo Beach and La Quebrada Cliffs within a short drive.

Is there parking available at Hotel Tortuga Acapulco?

Yes, valet parking is offered for MXN 250 per day and self parking is available for MXN 250 per day.

Does Hotel Tortuga Acapulco include a casino at the property?

No, Hotel Tortuga Acapulco doesn't have a casino.

Will I find an indoor pool at Hotel Tortuga Acapulco?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Tortuga Acapulco a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Hotel Tortuga Acapulco?

No, this hotel doesn't have a spa tub.

Does Hotel Tortuga Acapulco have a restaurant that serves breakfast?

Yes, Hotel Tortuga Acapulco serves breakfast for a surcharge at Careyes.

Will Hotel Tortuga Acapulco allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Tortuga Acapulco for a fee of MXN 350 per pet, per night.

Are there connecting rooms at Hotel Tortuga Acapulco?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Tortuga Acapulco?

The closest major airport to Hotel Tortuga Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 11.7 mi away (29 minutes by car).

Are there rooms with balconies at Hotel Tortuga Acapulco?

Yes, some guestrooms at Hotel Tortuga Acapulco offer a balcony and may feature ocean views.

Does Hotel Tortuga Acapulco have a wedding venue on site?

Take advantage of the wedding venue at Hotel Tortuga Acapulco if you plan to say "I do" during your trip.

Hotel Tortuga Acapulco Reviews

Reviews

4.6
Rating 10 - Excellent. 4 out of 59 reviews
Rating 8 - Good. 7 out of 59 reviews
Rating 6 - Okay. 12 out of 59 reviews
Rating 4 - Poor. 15 out of 59 reviews
Rating 2 - Terrible. 21 out of 59 reviews

5.0/10

Cleanliness

5.6/10

Staff & service

2.6/10

Amenities

3.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve el aire acondicionado, no sirven los elevadores, los lavabos y la regadera se tapan, todo está viejo y a abandonado, fue la peor decisión que hice, nunca más regreso a este hotel, a la administración no le importa, no te dan solución alguna.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El personal es maravilloso, muy atentos, PERO EL HOTEL YA NECESITA MUCHO MANTENIMIENTO, es un buen hotel pero necesitan invertirle URGENTEMENTE
Stayed 3 nights in Jan 2020
Verified

2/10 Terrible

Jose Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal... Sucio, no sirve el clima, recepción fatal
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

lau

Disliked: Staff & service, property conditions & facilities

Deplorable

Es un hotel muuuy descuidado, el elevador es muy inseguro, la alberca es mucho más pequeña que en las fotos, programan el aire acondicionado desde que llegas y se llevan el control, la tina no funciona no puedes llenarla, esta despostillada, te cobran 150 pesos de estacionamiento y si sacas tu auto, no respetan tu lugar, hasta que no reclamas en recepción, la realidad es que es un hotel con muchas áreas de oportunidad, tiene muy buena ubicación y una vista muy bonita, pero jamás volveré a ocuparlo.
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio, me salieron cucarachas. el mantenimiento esta terrible, la limpieza mala, estaban pelos, rastrillos y papeles de baño. estaba terrible
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desagradable experiencia

Desagradable, pague en efectivo más aparte de lo que había pagado en la empresa de viajes, por que me dieron una habitación obscura, olor a humedad vista a unas piedras y personas tomando en plena calle. Y me cambiaron a otra por una cantidad muy significativa pero como en la.empresa donde contraté este servicio no contestan los números que tiene en internet y por no perder mi reservación ni mi dinero tuve con mucho enojo aceptar, en la habitación el barandal le faltaban barrotes, los focos no prendían y nunca los cambiaron solo servían 2, olor a humedad sucio el.baño. La alberca sucia el agua muy turbia, camastros muy sucios e inservibles, todas las instalaciones en mal estado. Pero en los lrededores del hotel todo muy cerca de todos precios, 2 oxxo cerca. Muy céntrico todo. Restaurantes. Si el hotel lo arreglaran sería excelente opción.
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
El tipo de recepción de muy mala forma te atiende, y el cuarto que me tocó pésimo. No te dan mayor información y si la pides te la dan de mala gana Mal servicio de recepción y los cuartos deberían de actualizar las tele
Stayed 1 night in Dec 2019
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, room comfort

Era un hotel de primera, pero ahora no.

Lastima que este hotel era de primera. Ahora se a convertido en un hotel que no le dan mantenimiento en sus muebles y servicios.
Stayed 3 nights in Dec 2019
Verified

2/10 Terrible

EduardoGonzalez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones muy viejas, deterioradas, no son como las fotos que presentan en la publicidad. A nuestra llegada no encontraban mi reservacion, el baño de la habitacion no estaba limpio (hasta cabellos en el wc), la caja de "seguridad" no funcionaba. Para nuestra desagracia el hotel esta justo a un antro y las noches que pasamos tuvimos que soportar el escándalo hasta las 4 o 5 a.m.
Stayed 2 nights in Oct 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel pésimo... Sus instalaciones están demasiado descuidadas y no tienen aire acondicionado
Stayed 1 night in Aug 2019
Verified

4/10 Poor

MAYRA

Disliked: Property conditions & facilities, room comfort
Hola solo tuvimos un problema se descompuso el aire acondicionado del hotel y tuvimos que pedir ventiladores. El hotel está muy descuidado.
Stayed 1 night in Aug 2019
Verified

4/10 Poor

HUGO

Disliked: Cleanliness, amenities, property conditions & facilities
las imágenes que muestra son de 30 años atrás por que nada que ver con el hotel. de los 3 elevadores solo sirve 1 y es de terror ,si llueve ninguno sirve, no para en todos los pisos jajajajaja. los barandajes están despegados . se supone el restaurante es en medio del hotel cosa que no es así por que no dan servicio y el de afuera no tiene clima solo sirve 1 ventilador. en la habitación solo tienen 7 canales de tele abierta la tele es de bulbos. la cama es de piedra igual que el colchón . en fin el hotel es bueno por que esta frente a la zona de antros ,si van en plan de solteros o pareja esta bien para dormir pero plan familiar es una tortura.
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal servicio y descuidado falta mantenimiento no hay suficiente aire acondicionado y no hay WiFi
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Todo me gustó los establecimientos estas bien uvicados
Stayed 2 nights in May 2019
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Esta muy deteriorado el precio no corresponde con el lugar....Las fotos publicitarias son engañosas
Stayed 1 night in Mar 2019
Verified

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin elevador me hospedaron en el piso 6, sólo sirvió cuando llegué, muy sucias las instalaciones, lo modesto no quita la limpieza.
Stayed 1 night in Mar 2019
Verified

4/10 Poor

Cuauhtémoc

Disliked: Staff & service, property conditions & facilities, room comfort

No me vuelvo a hospedar en este hotel

No había toallas suficientes, no servía el elevador, no funcionaba bien la calefacción y mucho ruido
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
la ubicación buena, pero lo han descuidado mucho, elevador que no sirve.
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Lala

Disliked: Cleanliness, property conditions & facilities, room comfort
Deberían remodelar el hotel, tiene buena ubicación pero está muy descuidado
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD BED, BAD ROOM, BAD DOOR,BAD FLOOR, BAD BATHROOM
Stayed 2 nights in Nov 2018
Verified

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con goteras y muy sucio. El personal muy grosero. Realmente lo peor de Acapulco.
Stayed 4 nights in Oct 2018
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Muy mal Tortuga

El hotel esta en total decadencia, instalaciones muy viejas y muy inferior para el precio q cobran , el elevador pesimo, cualquiera dia les da un susto, el gran problema el aire acondicionado, nunca enfrio y con los demas inquilinos platicando coincidimos que es el gran problema, los mismos trabajadores del hotel dicen q el dueño ya no le quiere meter dinero, el agua de baño con muy buena presion, taza del baño, parece los q usan en los baños publicos o terminales de autobuses, nunca regresare a menos q me cobren 100 pesos por noche y creo q aun asi lo pensaria, pesimo pesimo pesimo...
Stayed 2 nights in Nov 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espantoso el hotel Nada que ver con las fotos que vienen en expedia Feo Caro Sucio
Stayed 2 nights in Nov 2018
Verified

2/10 Terrible

Yunuet Monroy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No lo recomiendo

Mal servicio, quería no opinar mal del hotel pero no hay forma de defenderlo. Las personas que atiende no son muy amables pero en general el hotel necesita mucho mantenimiento, los cuartos huelen a humedad, los baños no están en buenas condiciones, la cama no está limpia, los muebles se ven desgastados. No lo recomiendo y menos si cambio en plan familiar.
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA VERDAD MUY MAL EL SERVICIO, LA HABITACIÓN CARECÍA DE LO INDISPENSABLE, NUNCA ME HABÍA PASADO ESTO EN NINGÚN HOTEL EN DONDE ME HE HOSPEDADO, Y BAYA QUE ME HE HOSPEDADO EN MUCHOS . .
Stayed 3 nights in Oct 2018

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