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Recent guest reviews

Personal attention by all the employees of the Grand Hotel Thanks to all for a memorable vacation.

Hotel on the beach. Walmart across the street. Hotel won’t let you bring food or water to your room. I had my 92 year old mother that can’t walk I could not bring her food to her room. She had to eat in the lobby.

Charges extra for every item, beach chairs, towels, etc. The beach is extremely polluted. Ain w the water stays in the Bahia it accumulated all kind of trash. I saw a rat, a dead that right there at the beach. You can not swim there so what is the point to go on vacation to the beach.

the hotel is expensive, and few people working, the air conditioning in my room did not work, and I reported it and it was never fixed

Great Hotel, excellent room, excellent pool facilities and excellent friendly staff . I will definitely recommend.. Thank you.

Very good location, two excellent pools. A little on the old side but well maintained and very clean.

The breakfast buffet was extremely good and satisfying, and everyone was very attentive. From the security guards, to the waiters to the guy who processed our check out in record time. The hotel is nice, and while it looks a little bit dated, the services and location are very good. Even the internet was fairly fast! My only objection has nothing to do with the hotel, but with other guests: in the beach zone a large group was speaking loudly and with profanity, and boasting Banda music through a speaker. Later in the evening the same group was at the pool, where thankfully they were asked buy an extremely courteous security guard to turn off their music to avoid disturbing other customers. They objected when another employee reminded them that in order to use the pool they should wear swimsuits and not denim shorts and cotton t-shirts. I was surprised how well the staff handled this very rude extended family. The hotel felt like a very safe place in a town that has some reputation regarding street crime.

The rooms and over all the hotel needs updating, the staff is very friendly and I love the location because the beach is just a few feet away from the hotel.

Nice place for families, staff is super friendly. Two great pools.

Excellent, I spent most of the time at the beaches and also gym, swimming pool , everything was nice.

The pool needs repairs and has to be clean around the edges, also didn't like , if you have a guess even if you are consuming, around pool or if I invited friends to eat dinner have to pay for them extra to be around

Nice for families with children, two big pools and nearby restaurants.

Right beside the Navy Base, with nearby restaurants.

This a long time hotel, well maintained with two great pools.

El hotel está en terribles condiciones, da asco estar ahí. El servicio de lo peor. Te venden fotos de un hotel remodelado y el hotel le falta demasiado para terminar con la remodelación.

........... Verrrrry Nice !! Grand Hotel Acapulco.

Costera Miguel Aleman 1 Acapulco GRO

Hotel highlights

  • Walking distance to Icacos Beach and El Rollo Acapulco
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 2 outdoor pools

Located in Costera Acapulco, Grand Hotel Acapulco is adjacent to Icacos Beach and within a 15-minute walk of popular sights like El Rollo Acapulco. This 605-room, 3.5-star resort welcomes guests with 2 outdoor pools, 3 restaurants, and free in-room WiFi. It's connected to the convention center in central Acapulco and also close to Condesa Beach and Diana the Huntress.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to noon.


Rooms

Grand Hotel Acapulco's 605 air-conditioned rooms provide balconies and safes. LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries.


Property features

At Grand Hotel Acapulco, guests enjoy 2 outdoor pools, a children's pool, and a fitness center. If you drive, self parking is MXN 120 per night, and there's also an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include free WiFi in public areas, a conference center, and a free kid's club.

Room options

Deluxe Room, Partial Ocean View

2 Double Beds | Sleeps 3

Deluxe Room, Ocean View

2 Double Beds | Sleeps 3

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Grand Room

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Grand Hotel Acapulco

Everyone (14) Couples (2) Family (1)
1
Everyone

By on Jul 20, 2019

Review comment responded on Jul 22, 2019

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Yours sincerely, General Manager

5
Partner Couples

Personal attention by all the employees of the Grand Hotel Thanks to all for a memorable vacation.

By , from New York on Mar 5, 2019

4
Everyone

Hotel on the beach. Walmart across the street. Hotel won’t let you bring food or water to your room. I had my 92 year old mother that can’t walk I could not bring her food to her room. She had to eat in the lobby.

By , from California on Nov 22, 2018

Review comment responded on Dec 8, 2018

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

2
Everyone

Charges extra for every item, beach chairs, towels, etc. The beach is extremely polluted. Ain w the water stays in the Bahia it accumulated all kind of trash. I saw a rat, a dead that right there at the beach. You can not swim there so what is the point to go on vacation to the beach.

By on Jul 1, 2018

3

nice hotel but a few people working

Everyone

the hotel is expensive, and few people working, the air conditioning in my room did not work, and I reported it and it was never fixed

By , from Texas on Nov 11, 2017

Review comment responded on Nov 18, 2017

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Expedia. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

5

vacation oct. 2017

Everyone

Great Hotel, excellent room, excellent pool facilities and excellent friendly staff . I will definitely recommend.. Thank you.

By , from East Hartford ,CT on Oct 26, 2017

Review comment responded on Nov 18, 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

4

excellent price-value.....

Everyone

Very good location, two excellent pools. A little on the old side but well maintained and very clean.

By on May 11, 2017

Review comment responded on Jun 3, 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

3

good for a weekend getaway

Everyone

The breakfast buffet was extremely good and satisfying, and everyone was very attentive. From the security guards, to the waiters to the guy who processed our check out in record time. The hotel is nice, and while it looks a little bit dated, the services and location are very good. Even the internet was fairly fast! My only objection has nothing to do with the hotel, but with other guests: in the beach zone a large group was speaking loudly and with profanity, and boasting Banda music through a speaker. Later in the evening the same group was at the pool, where thankfully they were asked buy an extremely courteous security guard to turn off their music to avoid disturbing other customers. They objected when another employee reminded them that in order to use the pool they should wear swimsuits and not denim shorts and cotton t-shirts. I was surprised how well the staff handled this very rude extended family. The hotel felt like a very safe place in a town that has some reputation regarding street crime.

By , from Mexico City on May 2, 2017

Review comment responded on May 6, 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

4

the rooms need updating, the location is perfect.

Everyone

The rooms and over all the hotel needs updating, the staff is very friendly and I love the location because the beach is just a few feet away from the hotel.

By on Mar 4, 2017

Review comment responded on Mar 11, 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

4

family place.

Everyone

Nice place for families, staff is super friendly. Two great pools.

By on Jan 10, 2017

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