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The Waterside Hotel

3.0 out of 5.0

Recent guest reviews

We booked in here for overnight as we planned to show our grandchildren the area where their mum grew up. At that time this hotel was a four star and the top hotel in the area. We arrived around 8.3m and checked in. We went to the bar area for we had hoped a snack or a sandwich and a drink. There was some kind of tribute show going on and the noise was dreadful not at all contained and the whole of the area was subjected to it. We asked about a bar snack but were told the kitchen was closed! We could if we wanted join the show that was going on and food would be available at £10 a ticket! We ordered crisps but the kids were hungry and wanted a bit more so we asked to buy three plates of chips which cost £3, would have been ok if they were not cold and had been previously reheated, my grandson took them to the manager who was going to sort something out, we are still waiting! We decided to turn in as we had planned a full day for the following day, part of which was for the kids to go swimming, one of the reasons we booked this hotel was because of the pool. We were advised there would be a charge to use the facility! We went to breakfast and there was no table set to accommodate us despite being booked in for b&b, we were asked to wait until the waitress set a table, she was very surly and hardly communicated no smile, nothing, we felt we were an imposition. The breakfast was plentiful but lukewarm. The kids asked to go to the pool as they had finished so I said yes to go ahead and to tell the lady I would be along in five minutes to pay for them. They were no sooner gone til they were back, they could only get in if we paid upfront and an adult went in the water with them! This was not possible, so I went back with them and asked what the problem was only to be told the same thing, I explained the kids had been swimming since they were infants they are now 11 and both are strong swimmers, more so than me, but to no avail. These kids were so looking to their one night away, their first ‘holiday’ in four years due to the ill health of their disabled mum, they are young caters to her, she had bought them new swimsuits for their trip!! The toilet in the room was hanging off the wall and it was impossible to have a shower independent of the bath. The chairs in the bar were ripped and the arms on the dining room chairs are threadbare, upon mentioning this at reception when checking out we were told well that is Britannia’s Standards!!! I disputed this as it has nor been my experience at any other Britannia hotel. My granddaughter left her necklace behind and when I called to enquire about was told it had been found, I asked if it could be posted on, I was told yes but I would have to pay for postage, fair enough but I had to give my card details for what should only amount to a first class stamp!!! This hotel most certainly does not deliver the hospitality which the north east is renowned for and proved to be a huge disappointment in every way. It is no wonder it is rated 7/7 on trip advisor website. If you want to go swimming, go to the public pool at Peterhead Community Centre where you will be made welcome and it costs less than half the price of the hotel. Hotel manager and staff need some serious staff training, the exception to this would be Margarita on reception who was very pleasant and helpful.

I had the pleasure of staying in this hotel for a few nights with work...staff were very friendly and attentative resteraunt was very spacious but the only down side was the menu.(very basic) but the food I received was delisheous i had the fish and chips it as beautiful....the drive way into the hotel needs a little tlc as it has potholes everywhere but apart from that a really pleasant stay...

Had a nice time here in the Waterside hotel.,nice room we had also the food was good with a good variety.. buffet serving breakfast and dinner.I would say with the hotel being a wee bit of the beaten track more entertainment would be useful.Other than that we enjoyed ourselves .. Staff were helpful too .. thank you... Mr & Mrs McDonald

The driveway and flower beds of this hotel tells you everything you need to know, in need of lots of work. The whole place is very run down Carpets threadbare Chair arm worn through. Our room was clean and quiet, but in desperate need of a total refurbishment. The bed was a double, small for a modern hotels but it was clean I could not get WiFi in my room We ate in there restaurant and found the food disappointing and not of a standard i would expect for this price. I had Lamb curry which was tasty but i found very little meat and the rice was crispy The service was slow and haphazard. We decided to have breakfast elsewhere

My partner and myself stayed in the Waterside inn hotel as part of a coach party last week (11th-15th) September 2017 and had a very pleasant stay. Yes, the room wasn't of Ritz standard and is a wee bit dated but we had no issues The bed was comfortable and the room was clean and tidy. The cleaner was in every day to change towels and clean the bathroom, leaving a card each day to say who cleaned the room. The food was good and there was a good choice of hot and cold food at both breakfast and evening meal. The staff are lovely and worked their socks off to make us feel very welcome, there wasn't that many of them but they did a sterling job. The hotel is 5-10 mins outside Peterhead by taxi and about a 40 mins walk either by the main road or along a footpath that runs along the River Ugie. The area surrounding the hotel is very peaceful even though its just off the main road into Peterhead... one of the nicest thing we saw was a gentleman exercising his Harrier Hawk in the grounds. Before coming on the trip we looked at Trip Adviser and we were a bit worried from the reviews however everyone has their own experiences of hotels and ideas of what to expect, we had a lovely time and would stay here again The swimming pool wasn't always open as advertised however this wasn't a big issue and I said it wouldn't put us off staying here again. Thanks Waterside Inn... Good job done x

More interested in coach parties than workmen who are shunted out to the annex building which is extremely sub-standard, rooms very dated,food was ok some nights but not so good on others,staff were pleasant enough especially the wee woman who ran about daft in the restaurant every night.

Unfortunately the hotel and hotel room I was presented with are fair and squarely stuck in time at around 1978 I would guess. The room is in serious need of redecoration. I have seen better stick room furniture for sale in a second hand shop as well as boasting what must be the smallest TV in a hotel room I have ever encountered. The free WIFI is more down than up and at a push as slow as a tortoise.... really in this modern age! The bathroom was just so 1970's with not even a mixer tap on offer.... It was a very poor show. Considering I can stay at a Holiday Inn Express with breakfast for the same money as this room, then it is considerably expensive for what you end up with. Knock it all down and start again, or redefine it for what it really is, a budget place to put your head down, and charge the price as such.

Booked a disabled room and was told on arrival that there was only one and 3 people had booked it so they were waiting to see who was the worse disabled to see who would get it. And disabled room just ment one on ground level, it was next to the kitchen and the door to the bins in the staff quarters. Food was worse I have ever seen . No soupleft so just cold meat for starter that had went brown then just scampi and sausage in gravy that had all congealed for main course and only jam sponge and custard for puding hotel is in the middle of nowhere , nowhere near Peterhead so you can't go anywhere else. I won't be back

I have read quite a few of the recent negative reviews, and I have to agree that this hotel is not up to the standard of a few years ago - but on the basis of you getting a decent room, it does offer excellent value for money. The breakfast was good in terms of choice and quality. My biggest negative issue was that the mattress on the bed was very hard and uncomfortable. There also appeared to be a serious staff shortage as we were kept waiting at reception, on more than one occasion for the receptionist to arrive. Due to the staff shortage, the staff on duty were working very hard but limited to cover all duties. Also, there is always car parking spaces available.

I have stayed at this hotel on and of for work for almost 3 years and stayed again last night. I have to say I was slightly disappointed this time (and it is your own fault) as last time I had one of the upgraded rooms with a jacuzzi bath etc and last night I was back in a still lovely room but no jacuzzi bath. The hotel is dated and tired but having seen one of the better rooms I am sure there is more to come. The staff are wonderful and make me (a woman travelling on her own) feel very comfortable. The dining room staff always give me a table at the side and are very attentive (although some of the younger staff could look cheerier). The food is always very good, Salmon and haddock fishcake, delicious. I do feel that some of the complaints from bus tours should be directed more to the tour company than the hotel especially the ones looking for disabled access and entertainment, surely it's the tour company that book the hotels. I was slightly later down for breakfast this morning and was probably the worst breakfast I've had in all the times I've stayed, I had to ask for cutlery and coffee but the dining room was so busy and once I asked it was brought immedietly so no real hardship, the bacon and eggs were still tasty. Hopefully I'll be back again oh and I want one of those jacuzzi bath rooms.

Fraserburgh Road Peterhead Scotland

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

The Waterside Hotel places you within a few miles (5 km) of Peterhead Marina and Peterhead Maritime Heritage. This 3-star hotel has 125 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. Balmedie Country Park is also 26.3 mi (42.4 km) away.


Dining

In addition to a restaurant that serves lunch and dinner, you can also enjoy a drink at the bar. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All of The Waterside Hotel's 125 air-conditioned rooms provide coffee makers, free newspapers, and ironing boards. Guests can enjoy satellite TV and stay connected with free WiFi. In-room massages are available, and rooms also include hair dryers.


Property features

Guests of The Waterside Hotel enjoy a full-service spa, an indoor pool, and a health club. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Standard Double Room

Full 1 | Sleeps 2

Executive

Full 1 | Sleeps 2

Standard Room, 1 Twin Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

27% of guests recommend this hotel

Total of 459 reviews