The Waterside Hotel3.0 out of 5.0
Recent guest reviews
We were booked in from Friday the 28/07/17 to the 30/07/17, The Booking was made through Booking.Com I called the Hotel and asked them if it was possible to have the Honeymoon suite on our first night Yes no problem I was told they knew I was Disabled and said it was up 2 flights of stairs so I thought as a surprise to my new wife we could do that and as they didn't have a lift I would give it my best shot as I know I would get help from the missus and I was going to be a extra £60 for that 1 night not a problem I told them. NOW the fun part got Married and drove up to the hotel bearing in mind they had no idea why I was booked in as it was all done before the wedding was planned, When we walked in they knew my name straight away and then said our room was one flight down I explained about the honeymoon suite but someone already had that booked, surprise blown right out of the water I am stood there in my kilt my wife in her Wedding dress no Honeymoon Suite a Room down stairs knowing I was disabled then to tell me ALL there rooms were either up or down a flight of stairs and was I not told that. NO I was not asked about a meal and the dinning room would be closing soon got a meal and not that great to be honest but a an apology about the rooms we could have the meal for free YIPEEEE!!!!!!!... We were offered the Honeymoon suite for the rest of our stay but what was the point. We did ask about a room for us and family to have a drink on the Sunday which we were told the Muse bar would be ideal as the size and with it being quiet no problems On the Sunday we had some Food prepped we had told them Family would be about half 2 and 3 at half 2 asked for someone to open the bar as some of the family wanted a drink, then again at quarter to 3 and at 3. Finally a 5past 3 a woman came along to open the bar and slung her bag on the side not happy at all took another 5-10mins to get sorted and served. Problem was every time someone wanted a drink we had to go and find someone to get hold of her we were then told at 4pm we would have our own barman at 4 as promised our own barman came along and we all thought great but had to go looking for him as well. We even cleared our own glasses from the tables and put them on the bar from start to about half past 7 then they started to get washed. Monday Morning after Breakfast at the weekend finished at 10am on Mon it finishes at 9am who gets up that early for breakfast on holiday was Very Very Disappointing Had to go into town to get some place for Breakfast..
Room 206, First impression was ok. then.....toilet seat was like sitting on a bouncy castle for some reason it was not attached to wall or floor. The bath, was good except the bath panel was hanging off.It was reported but the reply was, there will be no maintenance till monday The room had spider webs behind the curtains the bed was ok. Now the worst of the visit, the food was disgusting....I have never seen so much cremated food in my life, the sausages were all dried shrivelled up and the fresh meat was dry, not even gravy could save it. The best of the weekend was woooo hooo there is a swimming pool....oh no you have to pay £4 plus £1 for a towel. I say to the lady at the desk I only want to go in for an hour her reply you can use the pool all day for that price I say, I am on a tour bus so only need an hour she replies, sorry I cant let you. This hotel is the back of beyond and to go to the Peterhead swimming pool it was going to cost £8.50 for a taxi, hence they can charge whatever they want.. Please dont reply to me saying that I should have reported it to a member of staff. It was. and as you have staff going into the rooms everyday cleaning, why is the problems not reported then instead of depending on customers to do the job for you.
Stayed here as a birthday celebration and found the hotel very pleasant,our room was nice, the bed super comfortable and sheets fresh and clean..but the hotel is very understaffed trying to get served in the bar was a nightmare.the two days we were there the main bar didn't even open..after a shopping trip into town asked the receptionist if we could get a bottle of wine at 3.30pm and was told the bar wasn't open and no bar staff were available.its bizarre.the Meal we had at night was very very good and we had a nice night.went for breakfast in the morning..its a bit overpriced £25 for two..no pastries or croissants and would expect the sausages to be of better quality. for £12.50 pp..I like the idea of paying to use the pool as this makes the room rate lower..It is a lovely hotel and staff are doing sterling work..I hope Britannia invests more into the place and not let it get too rundown..I would recommend the hotel to friends as it is nice..But it could be Fantastic
My daughter and I went on a two nights Caledonian bus trip to Moray and Speyside and stayed here for two nights. Considering the price we paid, the hotel was okay. The staff were all pleasant and courteous and the rooms were fine also. On check in we didnt have to wait long as the hotel had it all arranged with everyone given keys and info very quickly. We had booked a single room each and I actually had a family room to myself with a double and a single bed. My daughter had a double room just along the corridor which she said was great, she is used to camping so she thought it was luxury :-) It was on the ground floor with a nice view to the gardens. Clean and comfortable bed and tea or coffee making facilities and a little flat screen TV. Plenty of room for clothes too. Bathroom was also clean and adequate. We got clean towels and maid service every day we were there. The dining room is very pleasant but the food is just really okay, we could always find something to eat, even if it was just chips. Breakfast was very good, all the usual stuff, but dinner was a bit of a disappointment, but as I said for the money it was okay. The bars were deserted at night so we went into Peterhead in a taxi and back. Its about a 20 to 30 minute walk if you feel energetic. The staff try their best, no complaints there, but the hotel could do with an update. incidentally the trip Caledonian provided on the "free" day was wonderful, right along the Moray coast to Spey Bay and visited Banff and Macduff which were lovely.
Uuuuf not great. Smelt of smoke outside our room. It was pleasant enough. Lady at front desk was ok. She was informative at best. Carpet was garish. Room, well it felt like a cell. Bath was clean but the toilet and sink need replacing. Bed was hard. Pillows need changing. And we had work being done outside our room in the early hours. Didn't have breakfast thank god.
Stayed last Saturday - found all staff to be very attentive and pleasant - while the decor of the hotel may be a bit dated the hotel was very clean - rooms were well presented - towels and bedding of a high quality - had both dinner and breakfast - very good quality food on offer on both occasions - in all a very good experience and would not hesitate to reccomend to friends!!
*disclaimer: this review is NOT a reflection of the work carried out by the staff at this hotel, they were friendly, professional, and helpful but incredibily understaffed which effected their overall efficiency* Rooms: we got what we paid for - clean, comfortable and simple. Leisure facilities: the water temperature of the pool was akin to that of a Siberian ice lake, the jacuzzi was off limits as a result of cleaning on a Saturday afternoom. The floors in the changing room (ladies) were not clean but as was mentioned at the start of this review, that may be a result of the fact their was one girl on duty for the whole gym/swim Facilities. This was particularly noticeable with the jacuzzi. Things need to be cleaned, we get that, but if the girl on duty had a helping hand then things wouldn't have taken so long to get done. She was pleasent and lovely but more hands on deck required. Bar/resteraunt: where to start with this... The barman at the cocktail bar (which didn't serve cocktails - or at least display which ones where available anywhere) was again friendly but severely overworked. He was dealing with all the drinks orders for the bar area and those coming through from the resteraunt area too, on a Satirday night. Thus leaving both customers at each end waiting a considerable time for their drinks (in the restaurant area we had finished our second course by the time we received our first drink). Even by hotel standards the drinks were severely over-proced which resulted in our group taxi-ing down to Peterhead to one of the local bars to enjoy the rest of our evening. Had they been lower though we would have likely just stayed put and spent our night in the hotel. The meal: We were asked by the reception to book our table in advance, at the point of check in, for our dinner as the restaurant was often very busy and we would be lucky to get a table if we didnt. We duly did so. On arrival however, the restaurant was barely half full and we were shown where our table was from across the room and asked to take ourselves over - after a wait - and someone would be with us shortly. Again this was due to restraints on staff there was only one waitress and manager on duty for the full restaurant and there must have been close to 50-60 customers there. Our food order was taken after a while (no drink order, despite asking if we could, the waitress said she would come back for it?) The menu boasts the slogan "good food takes time" our food however arrived within about 2 minutes of placing our order. The food itself may have been recycled from Peterhead Prison. We played £75 for four people and not up to standard. Nothing was fresh, it tasted as though everything came out of a tin, micro dish or pre-prepped freezer bag. We had the audacity to hunt down the lone waitress and plead for some vinger to garnish our potato-lacking chips and it came in what can only be described as a ramekin with a spoon? We're from Glasgow so far from posh but this is the point where the stay changed from eye-wateringly bad to eye-wateringly hysterical. We were advised that we were not able to put the cost of dinner on to our room and had to pay there and then. After another era of time passing and a lot of confusion regarding whether it was a bottle of becks or bud someone had drank (was still drinking at this point) the individual items on the bill were typed methodically in to the till.We were asked to work the card machine for the manager and then dawn broke just before the blasted egg timer on the machine had stopped turning and our payment was made. I have never been in a hotel that reminded me more of Faulty Towers. The Britannia Group must do more to help their staff and invest a bit more in this establishment if they want to continue to have custom.
We attended the Buchan Queen event a short while back at the hotel. Attendees paid £20 per head for a meal during the event. As we are both vegan I phoned in advance to speak to the hotel as the only option on the menu was chicken. I was very surprised to find out that the chef did not know what a vegan was during our conversation. The hotel offered us Risotto but when it arrived it was very salty and stodgy. Dessert was a fruit salad which was literally some apple slices, 1 pear slice, my wife got a strawberry half whilst I didn't. Both had no sauce or juice of any kind. As stated we paid £20 a head for this, believe me for that price there are many alternative venues where you can have meal where some thought or artistry has been involved. Also on behalf of the other guests at our table their chicken options were cold. When they complained the waitress went off to find the manager who did not make an appearance. For the money the food was beyond basic and as such is a very poor advertisement for further visits. I would say on positive note that despite the terrible food the staff were all very helpful and could not be faulted in coping with the event considering they seemed to be a bit thin on the ground.
This hotel was probably good 20yrs ago but everything about it is just tired and dreary. Booking in was no problem but did catch a notice on the reception saying that guests could use the leisure facilities for £4 .... what? no thanks! hotels normally allow guests for free!. I was allocated a room in the Lodge, it sounds nice but .... it wasn't 😕 My Twin room had the narrowest bed I have ever slept in and uncomfortable! Horrible green coloured furniture that was faded and cracked. En suite had a soap dispenser in the shower with what looked like the mounts for another one at the wash basin (with a rusty drain) but all that was there was a small bar of soap that felt slimy trying to get the wrapper off. Shower over the bath with shower curtain was bearable. Good stock of stuff for making tea/coffee. Small television stick on the corner of a small overcrowded dressing table (did I mention that it was green .... faded.... chipped....worn .... cracked? What the saving grace for me was that hygiene was to an acceptable standard which is my main priority. Breakfast was in the room price but didn't take up the offer and I ate out for dinner so can't comment on the good. The room with breakie for me was £87 which I think was probably at least £30 over value for money. Some of my colleagues have stayed and gotten a rate at around £45-£50 which is more reasonable. At the moment it looks like they are taking peoples money and investing very little back in? which is a pity because I think the place has potential. There is also a driveway up to reception .... that could be doing with resurfacing. Will I stay again? probably under similar circumstances .... it was third choice because others were fully booked. Seems to be plenty of car parking spaces.
Staff were amazing couldnt do enough to help us food was good. Rooms very clean.Very disappointed that you have to pay to use swimming pool also tried to book beauty treatments 2 weeks before and treatments werent available.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
The Waterside Hotel places you within a few miles (5 km) of Peterhead Marina and Peterhead Maritime Heritage. This 3-star hotel has 125 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. Balmedie Country Park is also 26.3 mi (42.4 km) away.
In addition to a restaurant that serves lunch and dinner, you can also enjoy a drink at the bar. Order from 24-hour room service to satisfy your hunger without leaving your room.
All of The Waterside Hotel's 125 air-conditioned rooms provide coffee makers, free newspapers, and ironing boards. Guests can enjoy satellite TV and stay connected with free WiFi. In-room massages are available, and rooms also include hair dryers.
Guests staying at The Waterside Hotel enjoy an indoor pool, a health club, and a spa tub. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
27% of guests recommend this hotelTotal of 447 reviews