Best Western Hotel Regence4.0 out of 5.0
Recent guest reviews
This hotel claims four stars. Maybe if Aachen would be situated in Ghana that would be realistic. Room smell dirty and bathroom is worn down and really really dirty. Don't go here. There are better hotels in Aachen at this price. Overpriced and out of date.
The Best Western Hotel Regence in Aachen is located very centrally - the hotel shows its age in many places but in my opinion not really negatively. The room decor is just lovely. What I liked - Very friendly check-in. Communication in general is above standard. - Quiet rooms - Good and quick WiFi - Great breakfast - Option to include Minibar in room price - Clean - Cozy beds What I did not like - There is a garage with 5 parking places beneath the hotel. Before you enter be aware that this garage is very narrow with a very steep angel access. Only drive in there if you are a very experienced driver in a small car. We warned! - No real restaurant on premises Be also aware to check first which of the Best Western hotels you have booked because they are not far from each other on the same street.
Service was excellent: We asked for a double room with extra bed for our son, and received at the normal cost of an extra bed: a double room (with sauna in het bathroom, yes, room 506), with a connecting door to a single room with kitchenette and a sitting corner ! And at the back of the hotel, as requested, to have a quiet stay, away from the noise of the street and busstation. We had reserved a parking space in the parking garage of the hotel, this was in a street at the back of the hotel, just 5 minutes away: excellent ! And only for 9 EUR extra. Breakfast was very good, also the service there: the breakfast-lady brought us coffee even before we even asked, and she offered our son hot chocolate. When our coffee was finished, she brought new coffee, again, even before we asked ! Breakfast was also very good, with lots of choice. Location is super: directly near shops, Christmas market, etc.... We had an excellent stay and would definitely return. We even recommend the hotel to family and friends.
This hotel is next to the bus station and 500 metres from the main shopping area of Aachen. Fantastic breakfast buffet and the staff could not of been nicer. The rooms are compact but plenty big enough for a 2 night stay. If you are looking for super deluxe then pay for the Mecure Hotel next door but if you just want a base for being out and about in Aachen on a budget then this is the place to stay! Hotel is 600 metres from very pretty Christmas Market dotted all around the cathedral - busy but eary to move around and see the stalls.
Stayed here for 3 nights to visit the Christmas Market, which is less than ten minutes walk from the hotel. Rooms are clean, with comfortable beds. Staff are really helpful, willing to offer suggestions of where to eat/drink and to assist however needed. Would definitely stay again if visiting Aachen.
My wife and I arrived and checked into the Regence together with a few colleagues, ahead of a delegation that we were looking after. Although my wife's details were not registered the staff were clearly aware that we were checking jointly into a double room. The next morning I checked out and received my bill which listed the incidentals. I left the hotel with the delegation whereas my wife stayed someone longer and consumed the breakfast which was meant to be included in the rate (only 1 was consumed under my room number). When she left the hotel later in the morning she was stopped and asked to pay 20 Euro for the double occupancy. Strangely enough this was not requested when I checked out and also not when I left the hotel. Furthermore the difference between a single and double room is Euro 10. And best of all, the staff was not willing to issue any receipt whatsoever. My wife was hugely embarrassed as she could only assume that this was some sort of "working girl" tax that the front office staff "levy" to bolster their coffee kitty. I certainly would not recommend this hotel due to this incident and will make the Best Western chain aware of the practices in this hotel.
Location for the xmas market super. Very clean rooms,generally allround as expected but the staff were great,nothing seemed to be too much trouble, even when I left my coat at checkout, they boxed it and posted it to my home! FOC. Peter
I am staying at hotels all the year and this one has surprised me. It is an old hotel but really well maintained and clean. Rooms have all kind of details that you rarely find in other hotels. Plugs beside the bed to charge the smartphones, all switches on hand, movable lamps, halogen spotlights with adjustable intensity, red light in the bathroom to warm you up quickly, heater to hang towels, trouser press, carpet, kettle, tea bags, minibar... My room has a small kitchenette with stove and sink, but other rooms have a microwave instead. It is well located and rooms are quiet.
Nice, smaller hotel near the center of Aachen. The room was average for a business hotel, just the details (dirty wall opposite to the air con, ...) pointed out that some refurbishing might be needed. The breakfast was also fine - not too many choices, but nothing important was missing. Coffee was good. The location is also good, the Dome is just 10 minutes walking. To wrap up - decent sleep in a decent hotel, not exceptional in any way, not bad in any way.
This hotel is located within an easy walk of the central shopping area of Aachen and the market area. The room we had was a good size for two, with a fridge, TV, and writing desk. The shower had good pressure and the towels were large and soft. We didn't have breakfast there as it seemed a little expensive, but there are many places nearby to grab something. We had to park our car on the next block over, but it was in an underground location that was very safe and included in the hotel price. It was a little inconvenient, though, to have to walk the 5 minutes in the rain to retrieve it. Overall, this is a good hotel with little charm. If you're just passing through or want a place with more convenience than character, this is a good choice. I'd stay there again.
- Free WiFi in rooms and public areas
- 24-hour front desk
Best Western Hotel Regence places you within a 10-minute stroll of St. Nikolaus Church and Theater Aachen. Each of the 60 rooms at this 4-star hotel includes a microwave, a minibar, and a coffee maker. It's in central Aachen and also a short walk from Couven Museum and Aachen Town Hall.
For your convenience, a buffet breakfast is served each morning for a fee. At the end of the day, relax with a drink at the bar/lounge.
All 60 air-conditioned rooms feature microwaves, minibars, and coffee makers. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Hair dryers, safes, and desks are also available.
Guests of Best Western Hotel Regence enjoy a sauna, free WiFi in public areas, and 2 meeting rooms. Self parking is offered for EUR 9 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in and express check-out.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 94 reviews