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Best Western Hotel Regence

4.0 out of 5.0

Recent guest reviews

Had to book in Aachen last minute for business. Best Western brand is usually reliable. Plus said four stars. This is NOT a 4 star hotel. The rooms are small, dated and in poor condition. The interior design of the rooms is reminiscent of a 1970s sex hotel in Japan. Good service, decent breakfast, but badly overpriced when rooms are taken into account.

The room was rather small sized which was not recognized from the foto. The better was a spacious bathroom /wc. Everything clean. The reception very kund and helpful. Parking on a separate address.the location favorite: A nice walking distance to dom and city centre and the carolus therme as well. The bus station opposite is not very nice bur it does not disturb.

We stayed at this hotel for a week and I could not fault the service and the staff. They could not do enough for us. The hotel is centrally located to everything we needed in Aachen and close to the bus station which we used each day to get us to our event. It was a 2 minute walk to the supermarket and 5 minutes walk to the old town for nice restaurants. Our room was very good and clean and beds were comfortable with a large bathroom. This hotel is a typical city hotel and suited our purpose as we were only at the hotel to sleep. There is no restaurant at the hotel but there are plenty within walking distance close by. The breakfast was excellent with lots of choice. We found the staff so helpful and friendly and definately would stay at this hotel again.

This hotel claims four stars. Maybe if Aachen would be situated in Ghana that would be realistic. Room smell dirty and bathroom is worn down and really really dirty. Don't go here. There are better hotels in Aachen at this price. Overpriced and out of date.

The Best Western Hotel Regence in Aachen is located very centrally - the hotel shows its age in many places but in my opinion not really negatively. The room decor is just lovely. What I liked - Very friendly check-in. Communication in general is above standard. - Quiet rooms - Good and quick WiFi - Great breakfast - Option to include Minibar in room price - Clean - Cozy beds What I did not like - There is a garage with 5 parking places beneath the hotel. Before you enter be aware that this garage is very narrow with a very steep angel access. Only drive in there if you are a very experienced driver in a small car. We warned! - No real restaurant on premises Be also aware to check first which of the Best Western hotels you have booked because they are not far from each other on the same street.

Service was excellent: We asked for a double room with extra bed for our son, and received at the normal cost of an extra bed: a double room (with sauna in het bathroom, yes, room 506), with a connecting door to a single room with kitchenette and a sitting corner ! And at the back of the hotel, as requested, to have a quiet stay, away from the noise of the street and busstation. We had reserved a parking space in the parking garage of the hotel, this was in a street at the back of the hotel, just 5 minutes away: excellent ! And only for 9 EUR extra. Breakfast was very good, also the service there: the breakfast-lady brought us coffee even before we even asked, and she offered our son hot chocolate. When our coffee was finished, she brought new coffee, again, even before we asked ! Breakfast was also very good, with lots of choice. Location is super: directly near shops, Christmas market, etc.... We had an excellent stay and would definitely return. We even recommend the hotel to family and friends.

This hotel is next to the bus station and 500 metres from the main shopping area of Aachen. Fantastic breakfast buffet and the staff could not of been nicer. The rooms are compact but plenty big enough for a 2 night stay. If you are looking for super deluxe then pay for the Mecure Hotel next door but if you just want a base for being out and about in Aachen on a budget then this is the place to stay! Hotel is 600 metres from very pretty Christmas Market dotted all around the cathedral - busy but eary to move around and see the stalls.

Stayed here for 3 nights to visit the Christmas Market, which is less than ten minutes walk from the hotel. Rooms are clean, with comfortable beds. Staff are really helpful, willing to offer suggestions of where to eat/drink and to assist however needed. Would definitely stay again if visiting Aachen.

My wife and I arrived and checked into the Regence together with a few colleagues, ahead of a delegation that we were looking after. Although my wife's details were not registered the staff were clearly aware that we were checking jointly into a double room. The next morning I checked out and received my bill which listed the incidentals. I left the hotel with the delegation whereas my wife stayed someone longer and consumed the breakfast which was meant to be included in the rate (only 1 was consumed under my room number). When she left the hotel later in the morning she was stopped and asked to pay 20 Euro for the double occupancy. Strangely enough this was not requested when I checked out and also not when I left the hotel. Furthermore the difference between a single and double room is Euro 10. And best of all, the staff was not willing to issue any receipt whatsoever. My wife was hugely embarrassed as she could only assume that this was some sort of "working girl" tax that the front office staff "levy" to bolster their coffee kitty. I certainly would not recommend this hotel due to this incident and will make the Best Western chain aware of the practices in this hotel.

Location for the xmas market super. Very clean rooms,generally allround as expected but the staff were great,nothing seemed to be too much trouble, even when I left my coat at checkout, they boxed it and posted it to my home! FOC. Peter

Peterstraße 71 Aachen NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • 24-hour front desk

Best Western Hotel Regence places you within a 10-minute stroll of St. Nikolaus Church and Theater Aachen. Each of the 60 rooms at this 4-star hotel includes a microwave, a minibar, and a coffee maker. It's in central Aachen and also a short walk from Couven Museum and Aachen Town Hall.


Dining

Start each morning off right with buffet breakfast served for a fee. At the end of the day, relax with a drink at the bar/lounge.


Rooms

All 60 air-conditioned rooms feature microwaves, minibars, and coffee makers. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Hair dryers, safes, and desks are also available.


Property features

Guests of Best Western Hotel Regence enjoy a sauna, free WiFi in public areas, and 2 meeting rooms. Self parking is offered for EUR 9 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in and express check-out.

Room options

Business Room, 1 Single Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 103 reviews