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Lo recomiendo 100% nos gusta mucho ya nos hemos hospedado varias veces y siempre nos hemos ido con una buena impresión desde el estacionamiento limpio cuartos limpios se descansa muy bien bien silencioso y todo accesible desde restaurantes hasta comercios

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Every descriptions provided said we would have access to the water park. The only way to get access to the water park is pay a daily fee per person or be an owner of a time share there. So I had a broken hearted 7 year old little girl who was looking forward to water slides & lazy river & did not get that. They offered bingo while we were there, also a joke. Noone knew what was going on we were all given inaccurate information. It did not start on time because they did not have staff there for the event. We were standing in the rain waiting for someone to show up families with young kids it was a nightmare. It says they have room service but when tried we were told they do not offer delivery you have to go get it, that would have been fine but it was for my mom who is disabled and could not go get it so instead I had to pay outrageous delivery fees to use Uber to bring her food. When we tried to get help with her mobil scooter we'd rented it took forever b/c the front desk had to wait for a manager to be available to go get it from a locked area. The front desk gave us the wrong info on where our room was so we ended up driving around the whole resort to find our room. The people who hosted bingo were super rude, they kept calling the wrong numbers & caused people to think they got bingo but really didn't, you had to physically look at each # ¬ listen to the callers. They had assorted prizes to choose from, but if you weren't who they wanted to win they limited the choices

DO NOT BOOK THIS HOTEL! dirty! Locals can’t behave, pool dirty, sheets dirty, food is disgusting!

Terrible experience!Nothing speaks Presidential Or VIP! This place lacks entertainment,internet(worst wifi ever), food selection and customer service when it comes to accommodating! We had an emergency in the kids room due to a big water leak and were told they be moved to a 1st floor in building were we were by 3:30pm. When I went they had a room ready in total opposite side and far from us. So i was told to go back later so they could accomodate in our building. It was 5:27pm and they had another excuse and that a new room in our building and 1st floor was free but was being cleaned. I got upset and left to my room and requested later the manager who came with another story that they had the room ready but in the 2nd floor. Lies after lies! She was non sympathetic to the situation nor went out her way to accommodate the situation. Not even offer a credit nor apology when it was her staff's mistake! She will accommodate english only speaking people! I requested a higher up manager and she said no one was available. Next day no other manager came and apologized. This place has the wrong name! Only friendly people are Eddy at bar and other bar staff, Felix Sanchez and Aneudy at bell boys and Jennifer in restaurant reservations. But that manager lady sucks! And reception people are friendly but are lost! They do nothing to accomodate your requests. I do recall a rep she has curly hair and light eyes who did make one accomodation. Other than that this place sucks!

Prime location. Connected to shopping mall and high level restaurants. Within walking distance of other restaurants and speakeasies that make Brickell special and busy. Love the amenities in the hotel (pool and fitness center and restaurant on site were great). Great hotel

Prime location. Connected to shopping mall and high level restaurants. Within walking distance of other restaurants and speakeasies that make Brickell special and busy. Love the amenities in the hotel (pool and fitness center and restaurant on site were great). Great hotel

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....