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Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The room was really nice, there are small things that can be improved but overall nice.

The property looked extremely luxurious however, the elevators were broke and have been broke for a while. There was no hot water on the seventh floor where we were located and another guest that had stayed there had told me that they have been broken for a while and no hot water available in the showers and the sinks. Also the floor had hair on it from people before it wasn’t very clean. The rooms are not very user-friendly.

Comfortable room. Nice pool. A little iffy on the service. Brought cocktails instead of mocktails and said it was a new menu and got confused. Could have been a bigger deal if we were pregnant or sober. For the price, I would have expected more attention to detail. Otherwise it was a good location to the beach and restaurants.

When we first arrived at the hotel the staff Clariza or Clarisa was very rude and disrespectful. She told us about a reservation fee and I asked for more clarification regarding that fee. She got smart and snatched the card and said it’s $165 along with a $250 deposit.

The unit itself is beautiful. The bedrooms and bathrooms are gorgeous with really nice furnishings. The showers are really nice and each bedroom has an attached bathroom, which is very convenient. There were a few issues with cleanliness in the unit and the pool. We had stained washcloths in one bathroom, the sofa fabric is pilling and we found several items on the kitchen floor that hadn't been swept up. The pool filter doesn't appear to work well at all. We continually skimmed the pool but there was still dirt and leaves in the bottom of the pool that never went away. The pictures in the listing show the pool as having an attached hot tub. It does not. It also shows loungers by the pool, but there are none. I did call the front desk to advise them of this. I asked for loungers to be delivered but they will not do that as it seems it's the responsibility of the owners to provide those. They didn't have much to say about the pool not having the hot tub, even though it is advertised as having one so that was disappointing. The resort lobby is beautiful and check in was fairly easy. The resort pools and hot tubs were very nice as well. The pool bar food and drinks are expensive ($40 for a drink and hummus appetizer) and an automatic 20% gratuity is automatically added to all orders. Something to keep in mind. Overall, we had a great stay and would definitely do it again, although I would not rent this particular unit the next time.

When we first arrived at the hotel the staff Clariza or Clarisa was very rude and disrespectful. She told us about a reservation fee and I asked for more clarification regarding that fee. She got smart and snatched the card and said it’s $165 along with a $250 deposit.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....