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The property was excellent and the staff was delighted to help with anything.

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Great place

Avoid this hotel if you expect a relaxing vacation. I rarely leave negative reviews, but this experience deserves one. I booked an ocean-view room with a balcony through Expedia. Before arriving, I even called the hotel to confirm my reservation because I was checking in late. They assured me everything was correct. When I arrived, I was given a street-view room with no balcony—completely different from what I paid for. When I brought this up at check-in, I was told to come back in the morning. The next day, the front desk employee was unbelievably rude. Instead of trying to fix the problem, he told me that if I didn't like it, I could just leave. That's not a solution when you're already on vacation and last-minute accommodations are nearly impossible to find. The customer service was unacceptable. The staff acted like guests were an inconvenience rather than paying customers. Housekeeping left our room door wide open after cleaning. We returned that evening to find all of our belongings completely unsecured. That is an unacceptable security failure. This is not a five-star level of cleanliness or maintenance. The hotel is visibly worn down. The towels are old and falling apart, the pool and beach chairs are beaten up, outdated, and make loud scraping noises every time they're moved. The hotel has ridiculous policies requiring guests to carry separate keys for the pool, the beach, and other areas. It's inconvenient and unnecessary. The hallway on the fifth floor smelled

Room was OK, Parking facilities on site were terrible. Did not have a parking spot in front of my room. Had to park across the parking lot 2 nights out of 4.

This is the best place to stay in Key West! It is a hotel but it has the quaint B&B vibes. The tiki bar by the pool is amazing and they are adding food soon which makes it literally perfect. Close to everything you’d want to do- walk or scooter. 10/10 recommend!

Había sargazo y no se podía usar la picina por qué el olor era demasiado fuerte, el aire acondicionado de la habitación estaba dañado y solo tenían una unidad portátil dentro de el cuarto que se notaba que llevaba algún tiempo puesta por el tape y todo, la ducha no funcionaba bien, no hay elevador y hay mil escaleras… No me fui porque era solo por una noche y pagué un precio alto por ser 4 de Julio pero para quedarse por varios días no hubiera podido con tantas cosas mal. El personal muy chevere, la localización muy buena, la picina muy linda.