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My overall experience at The Reine Victoria Hotel was good, marked by comfortable accommodations & delightful breakfast. However, my positive impression was significantly marred by the disappointing service we received from the front desk representatives during check-out. Upon check-out, we explicitly requested transportation to Samedan’s Hertz rental car location. Unfortunately, the front desk staff disregarded our request and instead assumed we needed a ride to the train station. Despite our clear instructions, they arranged for us to wait for 20 mins for a hotel shuttle, only for the shuttle driver to inform us he wasn’t traveling to Samedan and only operated within St. Moritz area. Adding to our frustration, we spent more than 30 mins attempting to request an Uber, which proved unsuccessful. This situation could have been easily avoided if the front desk staff had listened to and acted upon our specific needs. As a result, we had to arrange and pay for our own taxi to the Hertz rental car location, despite having already saved the hotel the trouble and cost of our taxi from the train station to the hotel the night before. Another issue worth noting is the language barrier we encountered. Although we communicated in Eng throughout our stay, 1 of the female front desk reps persistently spoke to us in French, which was confusing and unhelpful. Despite the excellent accommodations and breakfast, the lack of attentiveness / care during our departure impacted our experience.

Great location good value for money