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Grand Hotel Zermatterhof

Property class: 5 and above

Choose dates to view prices

Photo gallery for Grand Hotel Zermatterhof

An outdoor seating area with multiple umbrellas and potted plants, in front of a hotel with a mountain backdrop.
A modern indoor pool area with lounge chairs, a clear pool, and wooden accents.
A bedroom with a large bed, a stone wall, a fireplace, a TV, and a wooden ceiling.
Pool
A hotel with multiple balconies, a snow-covered mountain backdrop, and a sign reading "Zermatt Hotel".

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Bahnhofstrasse 55, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬

Room options

View all photos for Double Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

A hotel room with a bed, a desk, a television, and a chair.

Classic Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a bench, a nightstand with lamps, a mirror, and a bathroom visible through an open door.

Deluxe Double Room

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room (Matterhorn View)

A modern hotel room with a kitchenette, a sofa with orange pillows, a glass coffee table, and a view of buildings through the window.

Deluxe Double Room (Matterhorn View)

8.4 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Grand Suite (Matterhorn View)

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a bench, a desk with a chair, and a view of a balcony with a railing.

Grand Suite (Matterhorn View)

  • Mountain view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

A cozy loft-style room with a wooden ceiling, a gray sofa, a white armchair, a small wooden table, and a TV mounted on the wall.

Suite (Chalet)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Double Room (Matterhorn View)

A hotel room with a large bed, two chairs, a desk, a lamp, and a window with curtains.

Classic Double Room (Matterhorn View)

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room (Classic)

A cozy living room with a sofa, a coffee table, and a TV. There is a kitchen area with wooden cabinets and a large window.

Superior Double Room (Classic)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom

A cozy room with a wooden ceiling, a sofa, a dining table, and a fireplace.

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom (Matterhorn View)

A cozy room with a red sofa, wooden ceiling, and large windows with red curtains.

Junior Suite, 1 Bedroom (Matterhorn View)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

A well-lit room with a wooden ceiling, a round glass table, and red upholstered chairs. There is a desk with a lamp and a television on a stand.

Suite, 1 Bedroom, Corner (Matterhorn View)

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Signature Suite, 1 Bedroom (Classic)

A spacious living area with a wooden ceiling, a stone fireplace, a red sofa, and a glass coffee table.

Signature Suite, 1 Bedroom (Classic)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite (Chalet - Matterhorn View)

A modern bathroom with a skylight, granite countertops, a bathtub, and a large mirror.

Suite (Chalet - Matterhorn View)

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Zermatt

Located in Zermatt City Centre, Grand Hotel Zermatterhof is next to popular attractions like Matterhorn Museum and Mountaineers Cemetery. This 69-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 1 min walk - 0.1 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Mountaineers Cemetery - 2 min walk - 0.1 miles
  • St. Mauritius Church - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Elsie Bar - ‬1 min walk
  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Stefanie's Creperie - ‬1 min walk

About this property

Grand Hotel Zermatterhof

Grand Hotel Zermatterhof features a full-service spa, an indoor pool, and a gym. For transportation, you can make use of an airport shuttle for a fee, as well as an area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find TVs and stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in pillow menus. Minibars, coffee makers, and free newspapers are also standard.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Brasserie Lusi
  • Gourmet Prato Borni
  • saycheese!

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 398 square feet of conference space
  • 4 meeting rooms
  • Business center
  • Computer station

Outdoors

  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 45 per pet, per day

Children and extra beds

  • One child 8 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CHF 200.0 per night

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CHF 45 per pet, per day
  • Rollaway bed fee: CHF 200.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can hop on the airport shuttle (fees apply) or take advantage of the free shuttle service to and from the train station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Is free cancellation available at Grand Hotel Zermatterhof?

Grand Hotel Zermatterhof provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to do close to Grand Hotel Zermatterhof?

This hotel is situated in Zermatt City Centre, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, and within a short walk of Matterhorn Museum. You'll also find Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola less than a mile away.

Is parking available on site at Grand Hotel Zermatterhof?

No, there isn't parking at this hotel.

Is there a spa available at Grand Hotel Zermatterhof?

Vita borni is the hotel's spa and services include sports massages, Swedish massages, Ayurvedic treatments, and reflexology.

Does Grand Hotel Zermatterhof have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, a garden-view restaurant, and hot stone massages at this hotel.

Does Grand Hotel Zermatterhof include a casino on the premises?

No, Grand Hotel Zermatterhof doesn't have a casino.

Will I find an indoor pool at Grand Hotel Zermatterhof?

Yes, this hotel has an indoor pool along with a hot tub.

Is Grand Hotel Zermatterhof good for couples?

This boutique hotel offers many amenities for couples such as a garden-view restaurant and an indoor pool with some guestrooms featuring a fireplace.

Are there hot tubs at Grand Hotel Zermatterhof?

No, but guests can enjoy a sauna at this hotel.

Does Grand Hotel Zermatterhof feature a restaurant that includes a breakfast menu?

Yes, Grand Hotel Zermatterhof has 3 restaurants, and serves free buffet breakfast each morning.

Will Grand Hotel Zermatterhof allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Grand Hotel Zermatterhof for a fee of CHF 45 per pet, per day.

Are there connecting rooms at Grand Hotel Zermatterhof?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Grand Hotel Zermatterhof?

The closest major airport to Grand Hotel Zermatterhof is Sion (SIR), which is about 24 mi away.

Are there rooms with balconies that I can book at Grand Hotel Zermatterhof?

Yes, some guestrooms at Grand Hotel Zermatterhof offer a balcony and may feature mountain views.

Does Grand Hotel Zermatterhof host weddings?

There are wedding services available at Grand Hotel Zermatterhof if that's in your vacation plans.

Grand Hotel Zermatterhof Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 350 out of 401 reviews
Rating 8 - Good. 34 out of 401 reviews
Rating 6 - Okay. 9 out of 401 reviews
Rating 4 - Poor. 5 out of 401 reviews
Rating 2 - Terrible. 3 out of 401 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spectacular upscale hotel everything was swiss perfection amazing breakfast wonderful new spa lovely horse car
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities. My family had a great time.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Impeccable service
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness
The hotel is first class and the staff are even better. Truly special place
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service were first class. Staff were very helpful and courteous.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Hotel & Staff
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was one of the best experiences I've had at many hotels in the last 30 years. The room was well kept clean and quiet. All staffs were very friendly and helpful. This was my first travel to Switzerland Alps area and noticed all villages had numerous flies flying around. But this hotel seemed making efforts to reduce their exposures to guests.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing stay!
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wind moved the window door outside my room and my view was cut in half. That is only thing. Overall this place is good, got the customers service that others hotels don’t have.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel in a perfect location.
Stayed 4 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and very friendly staff
Stayed 6 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Zermatt
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

GREAT HOTEL

The hotel and staff are amazing. They were very friendly and accommodating. This is truly a leading hotels of the world
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best property in Zermatt
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Grand Hotel Zermatterhof was exceptional from start to finish. The location is absolutely ideal—right in the heart of Zermatt, making it easy to explore everything on foot. One of the highlights was the beautiful outdoor bar, perfect for relaxing with a drink while taking in the stunning surroundings. The hotel’s convenient ride service made getting around town effortless, especially with luggage or after a long day out. What truly set the experience apart, though, was the warm and attentive staff, who made us feel welcome at every turn. A perfect blend of luxury, comfort, and genuine hospitality.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The acommodations were excellent and the restaurant Liusa service was superb.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful service. Piano bar and breakfast were great.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Superb location.
Stayed 2 nights in Jul 2025