Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia

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Photo gallery for Fairmont Empress

Stunning waterfront marina with historic landmark building and serene atmosphere.
Experience the grandeur of a luxurious space with a soaring ceiling, elegant columns, and a stunning chandelier.
Experience grandeur in our spacious lobby, featuring a stunning chandelier and high ceilings.
Enjoy a classic atmosphere in our elegant dining area, featuring high ceilings, ornate detailing, and beautifully set tables.
Enjoy the city views from our rooftop terrace, featuring a central fire pit and comfortable seating areas.

Popular amenities

  • Bar

Explore the area

Map
721 Government St, Victoria, BC, V8W1W5
  • British Columbia Parliament Building
    ‪3 min walk‬
  • Victoria Harbour
    ‪4 min walk‬
  • Victoria Clipper Ferry Terminal
    ‪6 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪33 min drive‬

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Room options

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(6 reviews)
  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold Deluxe Harbour View 1 King

10.0 out of 10
Exceptional
(7 reviews)
  • 323 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold One Bedroom Suite City View 1 King

10.0 out of 10
Exceptional
(1 review)
  • 522 sq ft
  • Sleeps 4
  • 1 King Bed

Fairmont Harbour View 1 Queen

9.2 out of 10
Wonderful
(19 reviews)
  • 280 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

Fairmont City View 1 Queen

9.0 out of 10
Wonderful
(64 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(20 reviews)
  • 382 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Deluxe City View 1 King

8.8 out of 10
Excellent
(17 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold Deluxe City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold Harbour View 1 King

9.8 out of 10
Exceptional
(18 reviews)
  • 323 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Junior Suite City View 1 King

9.2 out of 10
Wonderful
(5 reviews)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold City View 1 King

9.4 out of 10
Exceptional
(16 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite City View 1 King

10.0 out of 10
Exceptional
(4 reviews)
  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(41 reviews)
  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont City View 2 Double

8.8 out of 10
Excellent
(89 reviews)
  • 240 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(9 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Fairmont City View 1 King

9.2 out of 10
Wonderful
(128 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Victoria

Located in Downtown Victoria, Fairmont Empress is next to popular attractions like Maritime Museum of British Columbia and Victoria Bug Zoo. This 431-room hotel has conveniences like 2 restaurants, a full-service spa, and an indoor pool. Centrally located in Victoria, the hotel is connected to the convention center and also a short walk from British Columbia Parliament Building and Victoria Harbour.

What's nearby

  • Royal BC Museum - 3 min walk - 0.2 miles
  • British Columbia Parliament Building - 3 min walk - 0.2 miles
  • Victoria Harbour - 4 min walk - 0.3 miles
  • Victoria Clipper Ferry Terminal - 6 min walk - 0.4 miles
  • Chinatown - 12 min walk - 0.7 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 34 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Q Restaurant at the Empress - ‬1 min walk
  • ‪Tea at the Empress - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Chocolats Favoris - ‬4 min walk

About this property

Fairmont Empress

Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia
At Fairmont Empress, guests enjoy a full-service spa, an indoor pool, and a children's pool. Parking is available for CAD 37.00 per day (CAD 51.00 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this hot springs hotel include a gym, a sauna, and free WiFi in public areas.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, coffee makers, and free newspapers. Housekeeping is available on request.
An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (22,600 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 2 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Are free cancellation options available at Fairmont Empress?

Fairmont Empress offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Fairmont Empress?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Fairmont Empress on Aug 14, 2025 start from $395.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Fairmont Empress?

This hotel is situated in Downtown Victoria, just steps from Royal BC Museum, and within a 10-minute walk of Victoria Harbour and Victoria Clipper Ferry Terminal. You'll also find Government Street and British Columbia Parliament Building less than a mile away.

Is there parking available at Fairmont Empress?

Yes, valet parking is offered for CAD 51.00 per day with in/out privileges. Electric car charging and bicycle parking are also available.

Is there a spa available at Fairmont Empress?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, sports massages, body wraps, and hot springs.

Does Fairmont Empress include a casino?

No, Fairmont Empress doesn't have a casino.

Will I find an indoor pool at Fairmont Empress?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 5:00 AM and 11:00 PM.

Is Fairmont Empress good for couples?

This waterfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and an ocean-view restaurant.

Does Fairmont Empress have a hot tub?

Yes, this hotel has a spa tub.

Does Fairmont Empress feature a restaurant that includes a breakfast menu?

Yes, Fairmont Empress has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Fairmont Empress allow pets to stay free of charge?

Yes, pets stay free at Fairmont Empress and the property also provides food and water bowls for pets.

Does Fairmont Empress have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Fairmont Empress?

The closest major airport to Fairmont Empress is Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base), which is within a mile. Another top airport is Victoria Intl. Airport (YYJ), which is located 16.6 mi away (34-minute drive).

Are there rooms with balconies at Fairmont Empress?

No, there aren't any guestrooms with balconies at Fairmont Empress.

Does Fairmont Empress have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Fairmont Empress.

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1604 out of 2199 reviews
Rating 8 - Good. 331 out of 2199 reviews
Rating 6 - Okay. 148 out of 2199 reviews
Rating 4 - Poor. 63 out of 2199 reviews
Rating 2 - Terrible. 53 out of 2199 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quality hotel and worth the cost. The staff, especially the concierge service, is excellent. They all go above and beyond to be helpful. We will definitely stay here again
Stayed 4 nights in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
It is nice but the staff is overhelmed. The vallets are awesome. The conceirge is lazy. The boss came by and had something more important for the hostess to do. We had to eat somewhere else because she never comes back. Disappointed with the level of service.
Stayed 3 nights in Jun 2025

10/10 Excellent

larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 3 nights in Jun 2025

10/10 Excellent

Marzyeh

Liked: Cleanliness, staff & service, property conditions & facilities
I was treated very well by the staff and it is a beautiful hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Traveled with partner
Cleanliness excellent staff
Stayed 2 nights in May 2025

8/10 Good

Elsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and great staff
Stayed 1 night in Apr 2025

10/10 Excellent

Ron

Stayed 1 night in Apr 2025

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying there and was very happy my accommodations
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeffrey Tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empress lives up to the hype -- especially the Empress Gold! One gets the experience of what life is like as royalty. Imagine your best experienc.... Now multiply it by 5!
Stayed 3 nights in Apr 2025

10/10 Excellent

Linda

Stayed 4 nights in Apr 2025

10/10 Excellent

Karl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was like staying in a park on the water front, well maintained grounds and property, the staff was friendly and made you feel like you were part of the family.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bonnie

Wonderful staff and property is gorgeous
Stayed 4 nights in Apr 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff know how to treat you right. They constantly check on you without seeming to. We were there for three nights and the only negative was that we couldn’t stay longer!
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and had nice finishings. I especially enjoyed all the tulips and other flowers planted on the grounds around the hotel. My one complaint was that the bathroom felt a bit cramped. I did get one of the less expensive rooms though so maybe the more expensive rooms have larger bathrooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Kerri, Sammamish

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Eileen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection. Kids loved the pool and hot tub. Afternoon tea was dreamy and wonderful. Beds were comfy and pillows excellent. Couldnt have asked for a better stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
nice but shower was bit dirty
Stayed 2 nights in Apr 2025

6/10 Okay

Harma

Breakfast restaurant: stained banquettes, uncomfortable chairs and chipped tables. Room has no ambiance. No better than a highway diner! Guest room: poorly decorated, no better than a 3 star hotel. Given the price@ cad $ 339.00 per night: way overrated. Corridor carpet at certain spots: worn out. This hotel is not a 5 star.
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute Perfection. 6 stars.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding environment of the hotel is beautiful.
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous
Stayed 2 nights in Apr 2025