2/10 Terrible
JO-ANNE M
Aug 17, 2025
I had a third floor room with 360 degree panoramic balcony view. I felt totally insecure - my balcony was adjacent to an observation tower constantly climbed by visitors. At 9 pm on the second night two fellows leapt from the tower onto my deck and crossed my deck two feet outside my bedroom window. I called the front desk they said "oh someone probably jumped from the tower" we'll tell security" I wasn't aware of security coming up. I barely slept after that. Next day I complained at checkout front desk fellow said the manager had been briefed on the incident and that I could likely expect some "compensation on my reservation". That was six days ago - I have heard nothing as of yet. As a solo female traveller I felt very unsafe and was extremely unsatisfied with the room. Also it turned out the restaurant was closed for renovations and that was one of the reasons I had chosen the hotel. And air conditioning system was antiquated and noisy.
JO-ANNE M
Stayed 2 nights in Aug 2025