Upper West Side Preferred

"The a/c was not working in the room and had to call maintenance to fix. The TV was not connected, so maintenance connected it while they were there fixing a/c. Water damage in bathroom and tiles missing. Shower handle broken, but I was able to get hot water. Hotel bed frame dusty/dirty. Hotel does not have restaurant or bar. It has a Mexican restaurant entrance on second floor. Lobby staff could not print out my bill until I checked out. I was charged more than what I booked on Expedia. Overall the hotel needs renovation, and I have no reason to stay there again."

"Under new management. Great friendly staff. Building is going through positive upgrades."

"Nice friendly vibe with a great café on the upper west side."