Waterpark Hotels in Upper West Side, New York

"The room was not as nice as I expected given the way the lobby and photos look online and the price of the rooms. The cleaning staff were the friendliest people on the staff, otherwise everyone was a little rude. Never felt like I had their full attention, the doormen opened the door for you only half the time (hands were full with a baby) and the rooftop staff were rude about us wanting to eat there with a baby. The AC in my room did not work, I called down to the front desk twice and each time someone was sent up quickly but unfortunately they did not spend the time to look into the issue and the AC was never fixed. "

"The room was amazing and the staff was always helpful!"

"Room was very clean, and extremely quiet. Staff were friendly and helpful. The location was convenient and near Central Park, the subway and numerous stores. It was a little more expensive than I hoped to spend but overall a great value for NY. Look forward to staying here again."