Upper West Side Extended Stay America

"Lovely room - loved the views. A few issues with the shower. Excellent staff."

"I only stayed here because I had no other choice. This was TINY! Unless you need the cheapest place in Manhattan that has a bathroom, id go for something nicer. Staff was nice. Breakfast was ok, coffee was terrible! Ac was set to 60 in the other room and it was good. But super tiny! Like barely any room to walk around. Shower and toilet were in what felt like a closet!"

"The a/c was not working in the room and had to call maintenance to fix. The TV was not connected, so maintenance connected it while they were there fixing a/c. Water damage in bathroom and tiles missing. Shower handle broken, but I was able to get hot water. Hotel bed frame dusty/dirty. Hotel does not have restaurant or bar. It has a Mexican restaurant entrance on second floor. Lobby staff could not print out my bill until I checked out. I was charged more than what I booked on Expedia. Overall the hotel needs renovation, and I have no reason to stay there again."