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The Garden Residences by Casago

Property class: 4

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Photo gallery for The Garden Residences by Casago

A modern outdoor area with a pool, dining table, chairs, and potted plants.
A modern outdoor dining area with a wooden table and chairs, a bar counter, and hanging wicker lights.
Exterior
A glass door entrance with a hammock and potted plants, leading to an outdoor area with a sandy ground and trees.
A modern living room with a wooden dining table, a sofa, and a TV mounted on the wall.

Reviews

2.0 out of 10

Entire apartment

1 bedroom1 bathroomSleeps 353.8 sq ft

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Gym
  • Outdoor Space

Explore the area

View in a map
C. Iximche,, Lote 002 Mz 007, Tulum, QROO, 77760
  • Place, Hunab Lifestyle Center
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪13 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

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About the neighborhood

Tulum

Located in Zama, this apartment is within a mile (2 km) of sights such as Dos Aguas Park and Hunab Lifestyle Center. The 4-star apartment includes a kitchen, a sofa bed, and a dining area.
View more Apartments in TulumOpens in a new window

What's nearby

  • Hunab Lifestyle Center - 13 min walk - 0.7 miles
  • Jaguar Park - 13 min walk - 0.7 miles
  • Dos Aguas Park - 17 min walk - 0.9 miles
  • Hospital de Tulum - 4 min drive - 1.1 miles
  • Tulum Mayan Ruins - 11 min drive - 3.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Coco Cafe - ‬9 min walk
  • ‪Jasmine - ‬8 min walk
  • ‪Nimeño Bakery - ‬11 min walk
  • ‪Xibak Tulum - ‬12 min walk
  • ‪Taqueria La 86 - ‬8 min walk

About this property

The Garden Residences by Casago

At this apartment, guests enjoy an outdoor pool, a gym, and a rooftop terrace. You can put free offsite parking to good use if you drive. Staff members are on hand to provide concierge services and luggage storage. Additional amenities include free WiFi in public areas, a garden, and a communal living room.
The apartment is air-conditioned and features a kitchen and space to spread out with a separate bedroom and a dining area. A Smart TV comes with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and the bathroom offers free toiletries. Other standard amenities include a sofa bed, a safe, and a dining table. Housekeeping is available on request.
Recreational amenities at the apartment include an outdoor pool and a fitness center.

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Property amenities

Beach

  • Beach loungers
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free offsite parking

Kitchen

  • Blender
  • Freezer
  • Griddle
  • Ice maker
  • Toaster

Dining

  • Dining table

Bedrooms

  • 1 bedroom
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Dining table
  • Separate dining area

Entertainment

  • Smart TV with premium digital channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Smoking not allowed

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Safe
  • Virtual front desk

Location highlights

  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Bed sheets changed on request
  • Garden
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are required to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • This property doesn't allow pets or service animals

Smoking

Smoking is not permitted

Property payment types

  • Mastercard
  • Visa

Important information

Fees

  • A damage deposit of USD 200 will be collected before check-in.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
  • Check-in: 4:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Phimai Tulum By Casago Tulum
Phimai Garden Tulum by Casago Tulum
Phimai Garden Tulum by Casago Apartment
Phimai Garden Tulum by Casago Apartment Tulum

Frequently asked questions

What's there to see near this apartment?

This apartment is situated in Zama within a short 18-minute walk of Hunab Lifestyle Center and also 19 minutes on foot from Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

How much does it cost to stay at The Garden Residences by Casago?

As of Nov 5, 2026, prices found for a 1-night stay for 2 adults at The Garden Residences by Casago on Nov 25, 2026 start from $79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Garden Residences by Casago?

No, there isn't parking at the apartment but you'll find free parking.

Is this apartment next to a casino?

No, this apartment is not connected to a casino.

Will I find an indoor pool at this apartment?

No, this apartment doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at The Garden Residences by Casago?

Amenities that appeal to couples at this apartment include premium bedding, a kitchen, and a smart TV.

Are there hot tubs at The Garden Residences by Casago?

No, this apartment doesn't have a spa tub.

Does this apartment include breakfast service?

No, this apartment doesn't offer breakfast.

Will this apartment allow pets to stay free of charge?

No, pets and service animals aren't allowed at this apartment.

Are there connecting rooms at The Garden Residences by Casago?

No, this apartment doesn't feature connecting guestrooms.

How close is the airport from this apartment?

The closest major airport to this apartment is Tulum Intl. Airport (TQO), which is 26.8 mi away (46 minutes by car).

Are there rooms with balconies at The Garden Residences by Casago?

No, you won't find apartments with balconies at The Garden Residences by Casago.

The Garden Residences by Casago Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

2.0/10

Cleanliness

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication

Corrupt property

I didn’t see anything “stained lines” could have been from a previous guest. But on another note my bank did confirm that the charge of $69.48 did in fact link to a company that you do business with. I had to file a dispute. I know for a fact that the only time I used that card was on 11/7 with your agent. The unauthorized charges was also on 11/7. I’m quite upset about that. Also I’m upset that my glasses (worth over $300.00 US)were stolen at your property. I don’t believe an other guest stole’s them. If you attempt to charge me extra, I will peruse legal action against your company. And you should look into your employees for mishandling my credit card and not turning in guest property.
Stayed 13 nights in Jul 2025