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Aparthotel

Valhalla Residence by Biwa

Property class: 3.5
VIP Access

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Photo gallery for Valhalla Residence by Biwa

A spacious living area with a large hot tub, a sofa, and a wooden chair.
A modern hotel with a swimming pool, outdoor seating, and lush greenery.
A spacious living area with a hot tub, a sofa, and a dining table.
A spacious living area with a large sofa, a coffee table, and a wicker chair. A hammock is suspended from the ceiling, and a sliding glass door leads to a kitchen area.
A modern kitchen with a large island, bar stools, a stainless steel refrigerator, and a window providing a view of the outdoors.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪5 min drive‬
  • Place, Tulum Mayan Ruins
    ‪13 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Apartment, 1 King Bed with Sofa bed

A modern living room with a grey sofa, a blue armchair, a wooden coffee table, a flat-screen TV mounted on the wall, and a ceiling fan.

Classic Apartment, 1 King Bed with Sofa bed

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Family Apartment, 2 Bedrooms, Balcony, Garden View

A bedroom with a large bed, a wooden chair, and a balcony with a view of trees.

Family Apartment, 2 Bedrooms, Balcony, Garden View

  • 1346 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Large Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Luxury Penthouse, 2 Bedrooms

A modern bedroom with a bed, a TV, and a balcony with a view.

Luxury Penthouse, 2 Bedrooms

  • 2153 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Apartment, 2 Bedrooms, Pool View

A modern kitchen with a central island, bar stools, and a ceiling fan.

Superior Apartment, 2 Bedrooms, Pool View

  • 1346 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Tulum

Cenote Calavera is within 2 miles (3 km) of Valhalla Residence by Biwa while other popular attractions such as Gran Cenote are within 3 miles (5 km). This 12-room, 3.5-star aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Hospital de Tulum - 4 min drive - 1.4 miles
  • Dos Aguas Park - 5 min drive - 1.6 miles
  • Tulum Mayan Ruins - 13 min drive - 4.6 miles
  • Tulum Beach - 16 min drive - 5.9 miles
  • Playa Paraiso - 16 min drive - 5.5 miles

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Italdo Pasteleria - ‬2 min drive
  • ‪Palma Central - ‬3 min drive
  • ‪El Camello Jr - ‬4 min drive
  • ‪Campanella Cremerie - ‬5 min drive
  • ‪mera - ‬2 min drive

About this property

Valhalla Residence by Biwa

Guests of Valhalla Residence by Biwa enjoy an outdoor pool, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 4400 per vehicle roundtrip. Helpful staff can provide tour or ticket assistance and luggage storage. Additional amenities include a terrace, laundry facilities, and a garden.
Each apartment is individually decorated and features a kitchen and space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 40-inch Smart TV with digital channels. In-room massages are available, and other amenities include an espresso maker and a safe. Housekeeping is available on request.
Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Beach

  • Beach shuttle (surcharge)
  • Beach towels

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Free crib

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Stovetop

Dining

  • Champagne service

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board on request
  • Luggage storage
  • Safe
  • Tour and ticket assistance
  • Virtual front desk

Things to do

  • Bicycle parking
  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 12 units
  • Bicycle parking
  • Bicycle rentals
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [Avenida Satélite Norte, Centro, 77760 Tulum, Q.R.]
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Gather used towels
Turn off the lights, lock the doors, and return the keys

Access methods

Host will greet you

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 4400 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Valhalla By Biwa Tulum
Valhalla Residence by Biwa Tulum
Valhalla Residence by Biwa Aparthotel
Valhalla Residence by Biwa Aparthotel Tulum

Frequently asked questions

Is a free cancellation option available at Valhalla Residence by Biwa?

Valhalla Residence by Biwa provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Valhalla Residence by Biwa?

As of Aug 20, 2026, prices found for a 1-night stay for 2 adults at Valhalla Residence by Biwa on Aug 21, 2026 start from $63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Valhalla Residence by Biwa?

This aparthotel is located in Tulum, close to Tulum Mayan Ruins, Tulum Beach, and Playa Paraiso. You'll also find Gran Cenote and Tulum National Park within a short drive.

Will I be able to park at Valhalla Residence by Biwa?

Yes, uncovered self parking is offered for free at the aparthotel. Bicycle parking is also available for guests.

Does Valhalla Residence by Biwa feature a casino on the premises?

No, Valhalla Residence by Biwa doesn't have a casino.

Will I find an indoor pool at Valhalla Residence by Biwa?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Valhalla Residence by Biwa a good place to stay for couples?

There are many amenities for couples at this aparthotel, including champagne service and in-room massages as well as an outdoor pool.

Are there hot tubs at Valhalla Residence by Biwa?

No, there isn't a spa tub at this aparthotel.

Does Valhalla Residence by Biwa have a restaurant with a breakfast menu?

No, Valhalla Residence by Biwa doesn't have a restaurant that serves breakfast.

Will Valhalla Residence by Biwa allow pets to stay free of charge?

No, pets and service animals aren't allowed at Valhalla Residence by Biwa.

Are there connecting rooms at Valhalla Residence by Biwa?

No, there aren't connecting guestrooms at this aparthotel.

How close is the airport from Valhalla Residence by Biwa?

The closest major airport to Valhalla Residence by Biwa is Tulum Intl. Airport (TQO), which is 24.8 mi away (45 minutes by car).

Can I book a room with a balcony at Valhalla Residence by Biwa?

Yes, some apartments at Valhalla Residence by Biwa offer a furnished balcony and may feature pool views.

Valhalla Residence by Biwa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 57 out of 66 reviews
Rating 8 - Good. 6 out of 66 reviews
Rating 6 - Okay. 1 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Rita

Liked: Cleanliness, check-in, communication, listing accuracy
Absolutely perfect! Kids loved the pool too
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Huy

Liked: Cleanliness, check-in, communication, listing accuracy
reception was there during check-in, very nice and helpful. everything was fast and convenience. the place itself is very safe and quite. if driving, there's a gate check-in - need to let them know it's an hotel stay for them to let pass. would stay here again next time in tulum. Parking available onsite which is nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Oswaldo

Liked: Cleanliness, property conditions & facilities, communication
Really nice quiet place to stay.
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely place.
Stayed 8 nights in Jan 2025
Verified review

10/10 Excellent

Kazi

Liked: Cleanliness, property conditions & facilities, communication
Its a beatiful.hotel in a quite area. Nice and big rooms with all your needs.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Oswaldo

Liked: Amenities, property conditions & facilities, communication
Really nice place, quiet and super clean.
Stayed 6 nights in Mar 2023
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful place to stay and receptionist is caring and attentive to making sure you feel comfortable and explaining everything.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities, communication
It’s a beautiful place
Stayed 10 nights in Aug 2024
Verified review

10/10 Excellent

Farhana

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hostess was REALLY nice and accommodative. She gave valuable recommendations for grocery stores/ restaurants that we liked.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Parvin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice modern long stay residences. Full kitchen setup. good for family stays and group stays.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Larry

Liked: Cleanliness, room comfort, communication

Excellent Location and Host

It was a great place, safe location, easy access 25/7, not too far from Centro Tulum, a car rental was ideal for us, as we had the opportunity to visit many Tulum gems around the area, Host was was so gracious, in helping with day to day things, and overall was a very stress free place to stay, a cab ride not too bad, but weekly car rental was great to go to ruins, cenote, and beach daily, and made the trip. Very clean and friendly place.
Stayed 11 nights in Feb 2025
Verified review

10/10 Excellent

Sari

Liked: Cleanliness, room comfort, communication

Best place in Tulum! Safe and Chill!

Dumbfounded, how beautiful this place was! I was just passing through for a few days in Tulum and it was a great place to land and the service was awesome!
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

JAMIE

Liked: Cleanliness, property conditions & facilities, communication
Anntoinetta is very accommodating. My second visit to Valhalla Residence.Nice building and upkept.
Stayed 10 nights in Jan 2025
Verified review

10/10 Excellent

enrique

Liked: Cleanliness, amenities, property conditions & facilities, communication
Its a beatiful hotel in a quite area. Nice and big rooms with all your needs. Includes kitchen and huge refrigerator
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and in a guarded area. Clean. Staff was friendly. Beds are hard. No coffee etc.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities, communication
The reception of the staff and Antoinette were professional, kind and very helpful. The property is very quiet, safe, very beautiful and the rooms were very spacious. I look forward to my next trip there. I highly recommend the Valhalla Residence. Thank you! Steve
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities, communication
A delightful gem in a quiet, residential neighborhood. Very clean. Modern. Well equipped kitchens. Friendly and helpful staff on site during business hours. A little confusing to find on the first try. It is an apartment complex in a gated neighborhood that has been converted into an apartment hotel. A little confusing to find on the first try. The address will get you really close on Google or Apple maps. Great for people who rent a car and want to cook some of thier own meals. Nearest grocery store is more than a mile away. 2 miles from the central commercial area and 5 miles from the beach. A great option for people who want to 'freestyle' their time in Tulum away from the hotel zone. It was easy for us, we both speak Spanish and are comfortable driving around town.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

venancio

Liked: Cleanliness, property conditions & facilities, communication
Antonietta, the manager, is the loveliest person. She went out of her way to make our stay a pleasurable one (specially after the Amira Central 305 fiasco). I recommend Valhalla Residence as your choice for a Tulum stay 👍
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, room comfort, communication

Great residential apartments

Our family loved staying at Valhalla. It was a bit hard to find at first but easy after the first day. The rooms are large, clean and well-maintained. The pool is unusually large for a short-stay building. Antoinetta was a gracious and helpful on-site manager
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Oswaldo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Overall, my stay was for 8 days and throughout those 8 days it was great. The rooms were clean and spacious. The receptionist was kind and made you feel welcome. It is especially best at night because there isn't really any noise to bother anyone who's stays. I had always felt safe staying here, the doors were secure and needed codes to get into them. Overall 10/10 place to stay in whenever you're in Tulum.
Stayed 8 nights in Aug 2022
Verified review

10/10 Excellent

Marie-Pierre

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and calm location. In a gated community. You need a car to get there. We had a quiet stay with our family, exactly what we were looking for, out of the buzz from Tulum. Near some awesome cenotes. The appartement is well furnishwd and really, but really clean. Strongly recommended.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

ramon

Liked: Cleanliness, property conditions & facilities, communication
Ok
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Si

Liked: Cleanliness, room comfort, communication

The place you will feel like you’re in your home!!

Everything around was perfect 100% From the owner ship to the las employees working there Antonieta manager super so friendly to Silvia so nice fast with smiles all the time and Jose the chofer for my pickup from airport was so professional and cordial I hire whole week for whatever I was needed And the most that feeling of security having a chofer know the job was like I having private secretary. And the main hotel wow! All employees there was like my friends of all time. It’s the owner Harold and Carlos his second in charge constantly there making sure everything was going well the POINT! Was so feeling good and satisfied I tried hand shake each one for their superb jobs in my last day give my appreciation!
Stayed 6 nights in Jan 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super clean and very well maintaned property, 2 bedroom suites with a large livingroom amd kitchen that is well supplied of all items needed to cook from plates, cups glasses, pots pand coffee maker, showerhas hot water that never ends!, pool is perfecy size for adults and little kids,propert is completely fenced amd has a security entrance, theresmanagements 24 hrs and they were very good at taking care of ournever ending needs, they also have a few vats for rent and cam be paid for in cash debit or credit, the rooms come with beach towels too, they also have bikes for rent, we stayed for 1 week with 3 teems and 2 adults, no complaints from me, they have coffee maker for american and pods they also give u a few coffee pods to get u started, i cam go to the supermarket : chedraui or any oxxo convi ience store to buy what u need to cook,propert is in the line with the jungle so the view from the top is amazing, i recommend this place tp anyone especially if u r traveling with kids, is very safe and beautiful, i recommend u do rent a car, so bbn u can go into downtown and the beach, theres another car rental : america car rental in tulum a d they accept debit cards too a d they rent a phone too which u can Use as phone , gps and hot spot and insurance is already included in the price, no hidden charges, the propert also has a fridge that makes ice and most important THEY HAVE FILTERED DRINKING WATER!!!!, AND A PITCHER U CAM FILL AND PUT IN THE FRIDGE! 100% HAPPY!
Stayed 6 nights in Mar 2020
Verified review

10/10 Excellent

Brianda

Liked: Cleanliness, check-in, communication, listing accuracy
todo estaba impecable de limpio. y la cocina muy bien equipada. el check in fue muy sencillo y facil .
Stayed 1 night in Mar 2026