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KASA Hotel Parota

Property class: 3.5

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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Calle Prol. Sayil, Lotes 3 y 4, Aldea Zama, Tulum, QROO, 77780
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Hospital de Tulum
    ‪17 min walk‬
  • Place, Jaguar Park
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

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About the neighborhood

Tulum

Located in Zama, KASA Hotel Parota is 2.2 mi (3.5 km) from Temple of Doom and within a 10-minute drive of other popular attractions like Cenote Cristal. This 3.5-star hotel welcomes guests with 18 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Dos Aguas Park - 13 min walk - 0.7 miles
  • Hospital de Tulum - 17 min walk - 1.0 mile
  • Jaguar Park - 2 min drive - 0.9 miles
  • Hunab Lifestyle Center - 3 min drive - 1.1 miles
  • Tulum Mayan Ruins - 12 min drive - 4.0 miles

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Coco Cafe - ‬14 min walk
  • ‪Nimeño Bakery - ‬3 min walk
  • ‪Rossina - ‬9 min walk
  • ‪La Baguette - ‬14 min walk
  • ‪Jasmine - ‬14 min walk

About this property

KASA Hotel Parota

At KASA Hotel Parota, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 232 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a terrace, a reception hall, and a picnic area.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • 24-hour roundtrip airport shuttle (surcharge)
    • Free area shuttle up to 5 km
    • Free self parking on site
    • Wheelchair-accessible parking available

    Food and drink

    • Free continental breakfast available daily 8:00 AM to 11:00 AM
    • A bar/lounge
    • A poolside bar
    • A restaurant
    • Snack bar/deli

    Things to do

    • Bicycle rentals
    • Children's pool
    • Outdoor pool
    • TV in common areas

    Family friendly

    • Children's pool
    • Free area shuttle
    • Outdoor pool
    • Snack bar/deli

    Conveniences

    • 24-hour front desk
    • Luggage storage
    • Safe at front desk

    Guest services

    • Concierge services
    • Dry cleaning/laundry service
    • Housekeeping (daily)
    • Multilingual staff
    • Tour and ticket assistance
    • Turndown service

    Outdoors

    • Beach loungers
    • Beach towels
    • Garden
    • Picnic area
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • No elevator
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel

    More

    • 1 building
    • 2 floors
    • Built in 2017
    • Reception hall
    • Smoking not allowed

    Room amenities

    Bedroom

    • Premium bedding

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Shower

    Entertainment

    • LED TV with cable channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Limited room service

    More

    • Air conditioning
    • Ceiling fan
    • Iron/ironing board
    • Safe

    Policies

    Check-in

    Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

    Contactless check-in available

    Minimum check-in age: 18

    Check-out

    Check-out before noon

    Contactless check-out available

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property

    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    • This property doesn't allow pets or service animals

    Property payment types

    Important information

    Optional extras

    These fees and deposits will be charged at check-in, check-out, or the time of service.

    • Airport shuttle fee: USD 232 per vehicle (roundtrip)

    This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    This property accepts credit cards and cash
    This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Safety features at this property include a fire extinguisher and a smoke detector
    • Check-in: 3:00 PM
    • Check-out: noon
    • Minimum check-in age: 18
    The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

    We should mention

    Details about charges, deposits, or other important information:

    • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
    • Charges for extra guests may apply and vary depending on the property's policy.
    • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
    • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
    • This property accepts credit cards and cash.
    • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Onsite safety features include a fire extinguisher and a smoke detector.

    Additional information about polices, regulations, and more:

    • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
    • Nearby construction work may cause some noise disturbance.
    • There are no elevators.
    • No rollaway or extra beds are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

    Property is also known as

    Kasa Hotel Residences Tulum

    Kasa Hotel Residences

    KASA Hotel Parota Tulum

    KASA Parota Tulum

    KASA Parota

    Kasa Hotel + Residences

    KASA Hotel Parota Hotel

    KASA Hotel Parota Tulum

    KASA Hotel Parota Hotel Tulum

    Frequently asked questions

    What is there to do near KASA Hotel Parota?

    This hotel is situated in Zama within a short 11-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

    Will I be able to park at KASA Hotel Parota?

    Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

    Does KASA Hotel Parota include a casino at the property?

    No, KASA Hotel Parota doesn't have a casino.

    Will I find an indoor pool at KASA Hotel Parota?

    No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

    Is KASA Hotel Parota good for couples?

    There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private pool.

    Does KASA Hotel Parota have a hot tub?

    No, there isn't a spa tub at this hotel.

    Does KASA Hotel Parota feature a restaurant that includes a breakfast menu?

    Yes, KASA Hotel Parota serves free continental breakfast each morning from its restaurant.

    Will KASA Hotel Parota allow pets to stay free of charge?

    No, pets and service animals aren't allowed at KASA Hotel Parota.

    Does KASA Hotel Parota have connecting rooms available?

    No, there aren't connecting guestrooms at this hotel.

    Where is the closest airport to KASA Hotel Parota?

    The closest major airport to KASA Hotel Parota is Tulum Intl. Airport (TQO), which is 26.1 mi away (42 minutes by car).

    Can I book a room with a balcony at KASA Hotel Parota?

    Yes, some guestrooms at KASA Hotel Parota offer a furnished balcony and may feature pool views.

    KASA Hotel Parota Reviews

    Reviews

    9.4

    Exceptional

    Rating 10 - Excellent. 301 out of 394 reviews
    Rating 8 - Good. 63 out of 394 reviews
    Rating 6 - Okay. 12 out of 394 reviews
    Rating 4 - Poor. 8 out of 394 reviews
    Rating 2 - Terrible. 10 out of 394 reviews

    9.8/10

    Cleanliness

    9.6/10

    Staff & service

    9.2/10

    Amenities

    9.6/10

    Property conditions & facilities

    Reviews

    Verified review

    10/10 Excellent

    Erode

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Amazing staff and amazing hotel, very clean, room service available, very safe and secure area.
    Verified review

    10/10 Excellent

    Jovita

    Liked: Cleanliness, staff & service, property conditions & facilities
    Impressive
    Verified review

    10/10 Excellent

    Ashura

    Bbb
    Stayed 3 nights in Oct 2021
    Verified review

    10/10 Excellent

    cheyenne

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Z
    Stayed 4 nights in Nov 2021
    Verified review

    10/10 Excellent

    Susan

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    It's a new location and it was FABULOUS! Truly high end features, amenities, grounds, bedding, dining, etc. We were absolutely surprised and very pleased. Would stay there again and have been recommending it to our friends. Staff was wonderful too.
    Stayed 4 nights in Apr 2022
    Verified review

    10/10 Excellent

    Verified traveler

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Kasa Kuyen

    Vi ble flyttet til Kasa Kuyen da de hadde skiftet eiere elns? Litt vanskelig å finne hotellet, men når vi først kom dit var alt perfekt. Superfine og rene rom. Hyggelig personale. Fint hotell og frokostområde. Frokosten var deilig - du kunne velge fra meny hver dag. Gratis parkering. Litt lite basseng, og ingen solsenger, men vi hadde ikke planer om å ligge ved bassenget uansett. Merk, det er mye mygg ettersom det ligger i et frodig område, så ta med myggspray.
    Stayed 5 nights in Apr 2022
    Verified review

    4/10 Poor

    Armias

    Disliked: Staff & service, property conditions & facilities
    The day of our arrival we get a message stating they’ve moved us to a different property. New property was not up to par and still under construction. We were left to find our own accommodations last minute.
    Stayed 4 nights in Mar 2022
    Verified review

    4/10 Poor

    Bryony

    Liked: Cleanliness
    Disliked: Staff & service, amenities
    We stayed in this hotel because of its proximity to things within the area of Tulum. We were promised free breakfast each morning which ended after day 3 as the hotel removed all the kitchen equipment and staff from the hotel. They expected us to come to another hotel to have breakfast. Front desk staff were never there and we felt unsafe at night due to this. Fresh drinking water cooler was removed on the last day and no water was provided. The hotel is in a legal battle with owners and hotel is renting out rooms with this happening and guests are the ones to suffer for it. Very disappointed in this hotel and that Expedia actually booked it out.
    Stayed 8 nights in Feb 2022
    Verified review

    10/10 Excellent

    Tierra

    Liked: Cleanliness, staff & service, property conditions & facilities
    My friends and I enjoyed our stay at this property! The staff was friendly, the bar has happy hour everyday from 4pm-8pm. I also like how secluded the area was but it was still close to everything we needed. The only complaint I have is that it was a struggle getting clean towels everyday but the hotel tried to accommodate as best they could. Thank you! I would stay again.
    Stayed 3 nights in Feb 2022
    Verified review

    10/10 Excellent

    nicholas

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Kasa Parota was incredible. My stay here was pleasant and all the staff were friendly and helpful.
    Stayed 5 nights in Feb 2022
    Verified review

    4/10 Poor

    Kham

    Liked: Cleanliness, property conditions & facilities, room comfort
    Surprided
    Stayed 2 nights in Feb 2022
    Verified review

    8/10 Good

    David

    Liked: Cleanliness, staff & service, amenities
    We stayed in a great, modern room with full kitchen and porch along the pool (last time it was with a private balcony over looking the pool). Room had all we needed and we were treated by all of the hotel staff like VIPs. Location was safe and walking distance to the Puebla area. Breakfast was good, but not spectacular (we are vegetarians, so this may have complicated things for them) What most disappointed us about our stay was that the electricity was turned off at 7am (the day of our departure). So that meant no lights, no media, no WIFI, and worst, no water for coffee, toilet flushing, or showers! It was due to some maintenance being performed by the city in the area, so out of the control of the hotel. But we were only told about this via text at 10:30pm the night before. In any case, the staff really did their best to help us work through the issues with buckets of water pulled up from their well. But this serves as a cautionary tale for those choosing to stay in a hotel without a backup generator system.
    Stayed 1 night in Feb 2022
    Verified review

    8/10 Good

    David

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Staff was very friendly and accommodating. And the room was large and a great value for money. Area was safe, but not close to many dining options. So we ate at the hotel, where the food was not very exciting and the beer was served in cans and was warm.
    Stayed 1 night in Jan 2022
    Verified review

    8/10 Good

    Verified traveler

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Tive alguns problemas, como chegar no hotel e não ter energia elétrica, ou seja, sem ar condicionado e sem banho, luz, Wi-Fi , o bairro todo estava sem energia .
    Stayed 3 nights in Dec 2021
    Verified review

    10/10 Excellent

    Adi Sela

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    .
    Stayed 2 nights in Jan 2022
    Verified review

    10/10 Excellent

    Michaela

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Great hotel, friendly staff, very nice rooms
    Stayed 2 nights in Dec 2021
    Verified review

    10/10 Excellent

    STEPHANIE

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    We loved everything about the hotel. The only dislike was we couldn’t really utilize the pool. The water was super cold.
    Stayed 3 nights in Dec 2021
    Verified review

    10/10 Excellent

    Verified traveler

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Great
    Stayed 4 nights in Jan 2021
    Verified review

    10/10 Excellent

    Madison

    Liked: Cleanliness, staff & service, property conditions & facilities
    The rooms and property were amazing!! Definitely recommend.
    Stayed 3 nights in Dec 2021
    Verified review

    10/10 Excellent

    Percy D.

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Everything was great except the new construction around the property.
    Stayed 5 nights in Dec 2021
    Verified review

    8/10 Good

    DAVID

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Ótimo custoxbenefício mas cuidado com a distância

    Bom lugar para ficar se procura um local mais calmo. KASA Parota fica localizada numa região em desenvolvimento em Tulum, aparenta ser um bairro novo. Muitos hotéis estão sendo construídos, mas não há estrutura de mercados e restaurantes perto. Precisa de carro ou ficar pagando taxi, algo em torno de $20 para a zona hoteleira/praia. A equipe sempre atenciosa e pronta para ajudá-lo, nota 10. Os quartos são amplos, banheiro e cama excelentes, mas os móveis(guarda-roupa) são mais antigos e com cheiro forte de madeira fechada, não dá pra guardar suas roupas ali dentro. Se o café da manhã estiver incluso na diária, você terá direito a um prato de frutas diversas, 1 copo de suco, café e leite, e escolher um prato de café da manhã do cardápio. Não são muitas opções, mas é o suficiente para uma estadia de poucos dias. No geral, é um ótimo hotel pelo preço cobrado, porém, se não estiver de carro e for frequentar muito a zona hoteleira e praia, repense no local, pois até a ida de bicicleta é um longe.
    Stayed 4 nights in Dec 2021
    Verified review

    10/10 Excellent

    Yessenia

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    So relaxing

    The room was absolutely beautiful and walked right to the pool. Was like 15 min from the beach in taxi. But the area is so calm
    Stayed 3 nights in Nov 2021
    Verified review

    10/10 Excellent

    Anja

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Hotel ist mit normalen PKW schwierig zu erreichen, sehr viel 4×4 Straßen sehr großes Frühstückangebot, kostenlose Fahrräder stehen zu Verfügung.
    Stayed 3 nights in Nov 2021
    Verified review

    10/10 Excellent

    Desiree Li

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The views of the pool were amazing
    Stayed 5 nights in Nov 2021
    Verified review

    10/10 Excellent

    Nicole

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Fantastic Hotel with very comfortable beds.

    Very beautiful hotel with comfortable beds. We enjoyed every bit of our stay there. Breakfast was good too. The staff is also friendly and even printed out documents for us, that we needed. There was not much sun at the pool, but that is the only slightly negative part I can think of and that the area around it was a little confusing to navigate, at least for us.
    Stayed 3 nights in Nov 2021