Keio Plaza Hotel Tokyo

4.5 star property
VIP Access

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Photo gallery for Keio Plaza Hotel Tokyo

1 bedroom, down comforters, in-room safe, laptop workspace
Creator video - submitted by Kensho Quest
9 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Free toiletries, hair dryer, slippers, bidet
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Place, Tokyo Metropolitan Government Building
    ‪1 min walk‬
  • Place, Shinjuku Mitsui Building
    ‪3 min walk‬
  • Place, Shinjuku Sumitomo Building
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Plaza Luxe Double, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 253 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.6 out of 10
Excellent
(23 reviews)
  • City view
  • 324 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • City view
  • 324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • City view
  • 253 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Plaza Superior South Wing Twin, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 324 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 764 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 764 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 363 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Plus Double, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • City view
  • 253 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(23 reviews)
  • City view
  • 363 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing King, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 324 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 8
  • 3 Large Twin Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • City view
  • 725 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 432 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South King (Non-Smoking)

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 432 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Luxury Family Room, Non-Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 9
  • 5 Large Twin Beds

Plaza Luxe King, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 432 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Select Twin, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Select Twin Connecting Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 764 sq ft
  • 1 bedroom
  • Sleeps 8
  • 4 Large Twin Beds

Pure Wellness Room - Twin Room - Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Standard Plus - Twin Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 253 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Plus Twin Room (Triple)

9.4 out of 10
Exceptional
(17 reviews)
  • City view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Plaza Standard Twin, Non smoking, No bathtub

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior Twin, Non smoking

  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

Japanese Suite Twin, Non smoking

  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Luxury Suite Twin, Non smoking

  • City view
  • 1421 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Superior Twin Room, Non Smoking

8.2 out of 10
Very good
(30 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

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About the neighborhood

Tokyo

Located in Shinjuku, Keio Plaza Hotel Tokyo is next to popular attractions like Tokyo Metropolitan Government Building and Shinjuku Mitsui Building. This 1452-room, 4.5-star hotel welcomes guests with 9 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Tokyo Metropolitan Government Building - 1 min walk - 0.1 miles
  • Shinjuku Mitsui Building - 3 min walk - 0.2 miles
  • Shinjuku Sumitomo Building - 3 min walk - 0.2 miles
  • Toto Tokyo Center Showroom - 5 min walk - 0.3 miles
  • Shinjuku I Land - 5 min walk - 0.3 miles

Getting around

  • Tochomae Station - 2 min walk
  • Shinjuku Station - 10 min walk
  • Haneda Airport (HND) - 49 min drive

Restaurants

  • ‪オールデイダイニング 樹林 - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪あるでん亭 - ‬6 min walk
  • ‪Keio Plaza Hotel Club Lounge - ‬1 min walk
  • ‪コメダ珈琲店 - ‬4 min walk

About this property

Keio Plaza Hotel Tokyo

Keio Plaza Hotel Tokyo features a gym, free WiFi in public areas, and a meeting room. If you drive, self parking is JPY 1000 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 1400 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a computer station, laundry facilities, and a vending machine.
40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other amenities include refrigerators, electric kettles, and free newspapers.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:30 AM to 9:00 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 5,000 for adults and JPY 4,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • メインバー ブリアン
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Free theme park shuttle
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 4000 for children
  • Airport shuttle fee: JPY 1400 per person (one-way)
  • Airport shuttle fee per child: JPY 700 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Frequently asked questions

What can I see close to Keio Plaza Hotel Tokyo?

This hotel is situated in Shinjuku, just steps from Pentax Square and Tokyo Metropolitan Government Building, and within a short walk of Shinjuku I Land. You'll also find Shibuya Crossing and Tokyo Imperial Palace within a short drive.

How much does it cost to stay at Keio Plaza Hotel Tokyo?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Keio Plaza Hotel Tokyo on Apr 26, 2026 start from $317, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Keio Plaza Hotel Tokyo?

Yes, parking is offered for JPY 1,000 per night with in/out privileges. Though parking is limited parking, an electric car charging station, bicycle parking, and wheelchair-accessible van parking are also available.

Does Keio Plaza Hotel Tokyo have luxury amenities?

Yes, guests can indulge in luxuries such as 9 restaurants, in-room massages, and 2 bars/lounges at this hotel.

Does Keio Plaza Hotel Tokyo include a casino on the premises?

No, Keio Plaza Hotel Tokyo doesn't have a casino.

Is there an indoor pool at Keio Plaza Hotel Tokyo?

No, there is no indoor pool at this hotel.

Is Keio Plaza Hotel Tokyo a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 9 restaurants and 2 bars/lounges.

Are there hot tubs at Keio Plaza Hotel Tokyo?

No, this hotel doesn't have a spa tub.

Does Keio Plaza Hotel Tokyo have a restaurant with a breakfast menu?

Yes, Keio Plaza Hotel Tokyo has 9 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Keio Plaza Hotel Tokyo allow pets to stay free of charge?

No, pets aren't allowed at Keio Plaza Hotel Tokyo though service animals are welcome.

Are there connecting rooms at Keio Plaza Hotel Tokyo?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Keio Plaza Hotel Tokyo?

The closest major airport to Keio Plaza Hotel Tokyo is Haneda Airport (HND), which is 14.1 mi away (49 minutes by car).

Are there rooms with balconies that I can book at Keio Plaza Hotel Tokyo?

No, there aren't any guestrooms at Keio Plaza Hotel Tokyo that offer a balcony.

Does Keio Plaza Hotel Tokyo have a wedding venue?

Take advantage of the wedding venue at Keio Plaza Hotel Tokyo if you plan to say "I do" during your trip.

Keio Plaza Hotel Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2038 out of 2883 reviews
Rating 8 - Good. 552 out of 2883 reviews
Rating 6 - Okay. 173 out of 2883 reviews
Rating 4 - Poor. 75 out of 2883 reviews
Rating 2 - Terrible. 45 out of 2883 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Louise

Stayed 8 nights in Dec 2025

10/10 Excellent

Yuen Lie Lily

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, kind staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Meiko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay tailored to our needs. Staff was attentive and courteous. Room is clean and comfortable.
Stayed 6 nights in Dec 2025

10/10 Excellent

Woan wen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room and amenities are good
Stayed 2 nights in Dec 2025

2/10 Terrible

Tang Mui Rachel

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
We paid SGD7,216 for a room, incl. breakfast, for 8 nights and 4 adults (About SGD900/night). It's our 1st time staying here and we booked it because the location is excellent. However, we were shock to know that anyone can just take the lift at out tower to access to all level. There's no card security scan in the lift to prevent non-guest from going up. When we asked the front desk, they told us that there's another tower with card security scan in the lift but the room there is more expensive. Hello!!! SGD900/night is not cheap!!! I was so disgusted that they made us feel like a lower class guest in the hotel. Are they telling us that we have to pay more for security? Moreover, there's no highlight in Expedia on the differences of card security scan in the lift. The room was old-fashion. The wardrobe door was not able to close tight. The bed was hard and the pillow was very soft. The toilet door was making noises when we opened and closed it. The front desk refused to book airport transfer for us. This will be the only time we are staying there. We will not recommend to friends and relatives.
Stayed 8 nights in Dec 2025

10/10 Excellent

Chia ti

Stayed 3 nights in Dec 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Danny, Senoia

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was wonderful! Would highly recommend. Close enough to all the hot spots but just outside of it. It was perfect.
Stayed 5 nights in Nov 2025

8/10 Good

Narendra, Centennial

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, a bit dated, but very impersonal, it is designed to minimize any interaction with staff, large lobby area with no chairs or any seating, people were sitting on steps or other non convenient placses, 7-11 store at the bottom floor was good
Stayed 3 nights in Dec 2025

10/10 Excellent

edouard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. Highly recommend it. Conevenient and easy access to transportation, shopping, restaurants. Great drinks and views from the sky bar.
Stayed 7 nights in Dec 2025

10/10 Excellent

John P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very nice service, an extensive breakfast buffet included and very convenient for exploring Tokyo. The room was plenty large and had an excellent shower. Highly recommend.
Stayed 3 nights in Dec 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large and fancy rooms for Tokyo. Great central location by Shinjuku station.
Stayed 5 nights in Dec 2025

10/10 Excellent

Te

Liked: Cleanliness, staff & service, amenities
No view and far from Subway stations
Stayed 5 nights in Aug 2025

10/10 Excellent

Twee

Stayed 3 nights in Dec 2025

8/10 Good

Karen

Stayed 4 nights in Dec 2025

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, amazing breakfast options for both western and Japanese. Really enjoyed that almost every employee took the time to say hello and help at any moment.
Stayed 4 nights in Dec 2025

6/10 Okay

Flory, Mississauga

Traveled with family
Liked: Cleanliness, property conditions & facilities
We booked 2 rm, Premier Grand with Lounge Club Access, 4 adults and 1 child upon check in, my son who is 16 yrs old is considered adult here in Japan and they would not let him stay with any of our room though both room should be able to accommodate 3persons and before arrival I did messages them… to cut story short they downgraded 1 of our room to triple bed which we have to wait for them to put an extra bed, and no access to Club lounge plus I have to pay extra charge for my son’s breakfast, 4500yen every day, This is not fair for us because this is family Holiday, I paid extra amount of money for better experience that we did get. Need your action.
Stayed 5 nights in Dec 2025

8/10 Good

Noel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Prestigious hotel. But furnishings are outdated. Retrofit needed. Otherwise service level is top notch
Stayed 4 nights in Dec 2025

10/10 Excellent

Renette

Liked: Cleanliness, amenities, property conditions & facilities
Could not fault this hotel.
Stayed 2 nights in Dec 2025

6/10 Okay

Angela

Liked: Cleanliness
Stayed 7 nights in Dec 2025

10/10 Excellent

Shakil

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in Dec 2025

10/10 Excellent

Shakil

Liked: Cleanliness, property conditions & facilities
Great customer service
Stayed 2 nights in Dec 2025

10/10 Excellent

Tai

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, courteous staff, great dining options in the hotel.
Stayed 4 nights in Dec 2025

10/10 Excellent

Willy, Singapore

Liked: Cleanliness, property conditions & facilities
Good
Stayed 5 nights in Dec 2025

8/10 Good

Yoko H

Stayed 2 nights in Dec 2025