2/10 Terrible
Jonathan
Traveled with family and small children
May 3, 2026
Disliked: Cleanliness, staff & service
The breakfast was generous and good quality. The pool was nicely kept, although the hot tub jets did not work and water seemed cloudy.
The hallways had a persistent musty odor, and our room remained uncomfortably humid throughout our stay. Clothing never fully dried—items felt damp and sticky—and even properly hung bathing suits remained wet.
Our most significant concern was a severely disrupted night of sleep. In addition to having no curtains, which allowed bright pool lights to flash into our room, we endured continuous knocking or banging noises from the room above us for approximately two hours late at night. We reported the disturbance to the front desk and were assured it would be addressed; however, no action appeared to be taken. The noise only ceased around 1:00 AM.
What was particularly disappointing was the lack of professionalism and seriousness with which this issue was handled. A neighboring guest, who was also affected, raised the concern with management the following morning and was met with a rude and dismissive response. This experience left us feeling that our concerns were not treated with the attention or professionalism expected.
Jonathan
Stayed 2 nights in May 2026