Check in was good and smooth. Front staff were friendly and quick. I loaded my luggage cart up and brought it to my room. Literally the SECOND my door closed, a staff member knocked on the door asking for the cart to take to someone else. He waited outside my door while I tried to get my luggage into my room and off the cart. It was very awkward and not at all comfortable or welcoming. The remote didn’t work and it took almost 2 hours for someone to come with a new one (I know first world problem but still annoying/inconvenient). The pool was ok, but they cleaned it while it was open for use and wouldn’t let people in the deeper part. The restaurant food, we only had breakfast so can only comment on that. But we ordered 3 kids meals, 2 juices and 1 coffee. It was $50 and without a lie the absolute worst service I have ever had in my entire life. It was $5 for the coffee even though the menu said it was cheaper and wasn’t offered a refill. Could NOT find the server and had to ask the host for condiments and cutlery. Literally the only time the server acknowledged us was when we ordered and when we went up to the host booth to pay because I couldn’t see him anywhere in the restaurant, or if I did I could not flag him down despite efforts to. The coffee bar they have in the lobby is the same price for coffee, but they are specialty coffees (latte, cappuccino, etc) and significantly larger than the serving you get in the restaurant. Checkout was unfriendly, didnt ask how stay was