This hotel is ok to sleep in. That's it. Their is no restaurant or breakfast. That's okay. No microwave in the room. Bring your own night light for the bathroom. Because they don't have illumination to guide you to the rest room. Their is no tv watching in the comin area of the hotel. Staff seems clueless to your needs. Told to put used towels in the hallway. They sat there all day. Came back to the hotel and my wife took them away. And she had to replenish the towels herself. All and all not impressed with this place.
First I was given a room which was not made up..,bed sheets and used towels on floor. When I called I was told I had to come back to lobby...brought all my luggage (was traveling with a lot for work) and then had to wait in line again as 2 others checked in. The desk should have had my new room and key ready and not have me wait again. Then I was told I was being given the room right next door to the first room. Someone should have brought me the key rather than me having to go back and forth and wait until a line. Then in the second room my toilet didn’t flush. Lastly, the bartender couldnt have been less friendlier. She seemed annoyed to even be there or maybe she was mad I was talking her away from her cell phone to pour a drink.
We love staying at the Aloft but especially this property! It has great staff and an awesome bar.
None of the power outlets were working except for one near the bathroom sink. AC unit cover was loose and rattling. Carpet needs vacuuming. Charge station in the room was not working.
The atmosphere of the hotel was unique. I loved the loft style rooms. The pool table in the lobby is a great idea.
The fire place really set a mood for the chili night.
Very nice property less than 2 miles from great area. Will stay there again.
Always a great experience. Charlotte was very personable and didn't feel business-ish at all
The experience was very personally and professional. I felt like I was at home. The ownership of the receptionist was amazing. I would recommend this hotel to all my friends and family. The price, location and most importantly the staff was Excellent. Thanks
Everything was great. Nice hotel. Great getaway. Pool table and bar was nice.
Room we stayed was very clean. Staff were very friendly and helpful. Some three hours after we checked out, my wife found out that she forgot her jewelry and other valuables in the rooms safe. When I told the staff about it, they immediately checked the safe and within 20 minutes, the jewelry and other valuables were back to our hands. I have to commend the honesty and kindness of the staff on duty, Sunday, July 23, 2017.
Nice hotel in safe place. Many restaurants , mall and theater close by.
Great hotel- great staff and great rooms.. If you don't mind being in a part of Plano that will be developed in 3-5 years.. Very close to tollways and easy access. I would stay here again.. But have to drive 2 miles to get to a Starbucks..
The hotel was clean room was clean. I ha e no complaints great value for the money
The staff are really cool at tis hip hotel. Totally modern in a very cool area of Plano near the legacy strip. Hotel was clean and nice. The staff seemed to work 14 hour shifts but the still greeted everyone and said goodbye to all. The bartender was very helpful and very good looking!
The Shops at Legacy is a short stroll from Aloft Plano, and other popular attractions like Comerica Center are within a few miles (5 km). This 136-room, 3-star hotel has a bar/lounge along with conveniences like an outdoor pool and a 24-hour fitness center.
Start your day off with cooked-to-order breakfast, available for a fee. At the end of the day, relax with a drink at the bar/lounge.
All 136 air-conditioned accommodations feature sitting areas. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free newspapers are other standard amenities.
Guests of Aloft Plano have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and express check-in.
This hotel is ok to sleep in. That's it. Their is no restaurant or breakfast. That's okay. No microwave in the room. Bring your own night light for the bathroom. Because they don't have illumination to guide you to the rest room. Their is no tv watching in the comin area of the hotel. Staff seems clueless to your needs. Told to put used towels in the hallway. They sat there all day. Came back to the hotel and my wife took them away. And she had to replenish the towels herself. All and all not impressed with this place.
Thanks for staying with us. We appreciate your feedback!
Thank you so much for giving us your feedback. We are so happy you enjoyed your stay and we hope to see you the next time your travels bring you to Plano.
Thank you for your feedback, we are happy you enjoyed your stay but hope the next time you stay with us we can provide the 5 Star quality you deserve!
First I was given a room which was not made up..,bed sheets and used towels on floor. When I called I was told I had to come back to lobby...brought all my luggage (was traveling with a lot for work) and then had to wait in line again as 2 others checked in. The desk should have had my new room and key ready and not have me wait again. Then I was told I was being given the room right next door to the first room. Someone should have brought me the key rather than me having to go back and forth and wait until a line. Then in the second room my toilet didn’t flush. Lastly, the bartender couldnt have been less friendlier. She seemed annoyed to even be there or maybe she was mad I was talking her away from her cell phone to pour a drink.
I am so sorry that you did not have a good experience at our hotel. I assure you this is very out of character for us and would hope to see you the next time your travels bring you to Plano.
Thank you so much for your feedback. We are so happy you enjoyed your stay and hope to see you the next time your travels bring you to Plano.
Thank you so much for choosing Aloft Plano. We are so happy you enjoyed your stay.
We love staying at the Aloft but especially this property! It has great staff and an awesome bar.
Thank you so much for choosing to stay with us at the Aloft Plano. We are so happy to hear you enjoyed your stay and can not wait for your return!
None of the power outlets were working except for one near the bathroom sink. AC unit cover was loose and rattling. Carpet needs vacuuming. Charge station in the room was not working.
Thank you for staying with us at the Aloft Plano. I have shared your feedback with the appropriate departments so that the next time you stay with us your experience will be nothing less then perfect.
The atmosphere of the hotel was unique. I loved the loft style rooms. The pool table in the lobby is a great idea.
We appreciate your feedback.
Dear Guest Thank you for choosing to stay at the Aloft Plano and providing your honest feedback on the Day Pass Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Aloft Plano