Great area and friendly staff
We really like aloft plano, front desk agents are very friendly, rooms are clean and quite.
the hotel was apparently understaffed
Very clean and staff were wonderful. I appreciate that they welcome pets.
This hotel is ok to sleep in. That's it. Their is no restaurant or breakfast. That's okay. No microwave in the room. Bring your own night light for the bathroom. Because they don't have illumination to guide you to the rest room. Their is no tv watching in the comin area of the hotel. Staff seems clueless to your needs. Told to put used towels in the hallway. They sat there all day. Came back to the hotel and my wife took them away. And she had to replenish the towels herself. All and all not impressed with this place.
First I was given a room which was not made up..,bed sheets and used towels on floor. When I called I was told I had to come back to lobby...brought all my luggage (was traveling with a lot for work) and then had to wait in line again as 2 others checked in. The desk should have had my new room and key ready and not have me wait again. Then I was told I was being given the room right next door to the first room. Someone should have brought me the key rather than me having to go back and forth and wait until a line. Then in the second room my toilet didn’t flush. Lastly, the bartender couldnt have been less friendlier. She seemed annoyed to even be there or maybe she was mad I was talking her away from her cell phone to pour a drink.
We love staying at the Aloft but especially this property! It has great staff and an awesome bar.
None of the power outlets were working except for one near the bathroom sink. AC unit cover was loose and rattling. Carpet needs vacuuming. Charge station in the room was not working.
The atmosphere of the hotel was unique. I loved the loft style rooms. The pool table in the lobby is a great idea.
The fire place really set a mood for the chili night.
Very nice property less than 2 miles from great area. Will stay there again.
Always a great experience. Charlotte was very personable and didn't feel business-ish at all
The Shops at Legacy is a short stroll from Aloft Plano, and other popular attractions like Legacy West are within a couple of miles (3 km). This 136-room, 3-star hotel has a bar/lounge along with conveniences like an outdoor pool and a 24-hour gym.
For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. At the end of the day, relax with a drink at the bar/lounge.
50-inch LCD TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sitting areas, refrigerators, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests of Aloft Plano have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.
Great area and friendly staff
Thank you Erika.
We really like aloft plano, front desk agents are very friendly, rooms are clean and quite.
We pride ourselves in customer service! Thank you and we appreciate you praising our hard working staff!
the hotel was apparently understaffed
Thanks for staying with us. We appreciate your feedback
Very clean and staff were wonderful. I appreciate that they welcome pets.
Thanks for staying with us. We appreciate your feedback
This hotel is ok to sleep in. That's it. Their is no restaurant or breakfast. That's okay. No microwave in the room. Bring your own night light for the bathroom. Because they don't have illumination to guide you to the rest room. Their is no tv watching in the comin area of the hotel. Staff seems clueless to your needs. Told to put used towels in the hallway. They sat there all day. Came back to the hotel and my wife took them away. And she had to replenish the towels herself. All and all not impressed with this place.
Dear Guest Thank you for choosing to stay at the Aloft Plano and providing your honest feedback on the Day Pass Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Aloft Plano
Thanks for staying with us. We appreciate your feedback!
Thank you so much for giving us your feedback. We are so happy you enjoyed your stay and we hope to see you the next time your travels bring you to Plano.
Thank you for sharing your feedback with us! Weare glad to hear you had a 5-star stay and look forward to hosting you again soon!