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Recent guest reviews

Great area and friendly staff

We really like aloft plano, front desk agents are very friendly, rooms are clean and quite.

the hotel was apparently understaffed

Very clean and staff were wonderful. I appreciate that they welcome pets.

This hotel is ok to sleep in. That's it. Their is no restaurant or breakfast. That's okay. No microwave in the room. Bring your own night light for the bathroom. Because they don't have illumination to guide you to the rest room. Their is no tv watching in the comin area of the hotel. Staff seems clueless to your needs. Told to put used towels in the hallway. They sat there all day. Came back to the hotel and my wife took them away. And she had to replenish the towels herself. All and all not impressed with this place.

First I was given a room which was not made up..,bed sheets and used towels on floor. When I called I was told I had to come back to lobby...brought all my luggage (was traveling with a lot for work) and then had to wait in line again as 2 others checked in. The desk should have had my new room and key ready and not have me wait again. Then I was told I was being given the room right next door to the first room. Someone should have brought me the key rather than me having to go back and forth and wait until a line. Then in the second room my toilet didn’t flush. Lastly, the bartender couldnt have been less friendlier. She seemed annoyed to even be there or maybe she was mad I was talking her away from her cell phone to pour a drink.

We love staying at the Aloft but especially this property! It has great staff and an awesome bar.

None of the power outlets were working except for one near the bathroom sink. AC unit cover was loose and rattling. Carpet needs vacuuming. Charge station in the room was not working.

The atmosphere of the hotel was unique. I loved the loft style rooms. The pool table in the lobby is a great idea.

The fire place really set a mood for the chili night.

Very nice property less than 2 miles from great area. Will stay there again.

Always a great experience. Charlotte was very personable and didn't feel business-ish at all

N Dallas Pkwy Plano TX

Hotel highlights

  • Walking distance to The Shops at Legacy
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Free parking
  • Bar/lounge

The Shops at Legacy is a short stroll from Aloft Plano, and other popular attractions like Legacy West are within a couple of miles (3 km). This 136-room, 3-star hotel has a bar/lounge along with conveniences like an outdoor pool and a 24-hour gym.


Dining

For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. At the end of the day, relax with a drink at the bar/lounge.


Rooms

50-inch LCD TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sitting areas, refrigerators, and coffee makers are other standard amenities. Housekeeping is available on request.


Property features

Guests of Aloft Plano have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.

Room options

aloft, Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

aloft, Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Aloft Plano

Everyone (16) Couples (6) Business (1) Family (8)
5
Everyone

By on Mar 29, 2022

5
Everyone

By on Mar 28, 2022

5
Everyone

By on Sep 9, 2021

Review comment responded on Jan 13, 2022

Thank you for sharing your feedback with us! Weare glad to hear you had a 5-star stay and look forward to hosting you again soon!

5
Family

Great area and friendly staff

By on Aug 25, 2021

Review comment responded on Aug 25, 2021

Thank you Erika.

5
Partner Couples

We really like aloft plano, front desk agents are very friendly, rooms are clean and quite.

By on Aug 17, 2021

Review comment responded on Aug 17, 2021

We pride ourselves in customer service! Thank you and we appreciate you praising our hard working staff!

5
Family

the hotel was apparently understaffed

By on Jun 3, 2021

Review comment responded on Jul 6, 2021

Thanks for staying with us. We appreciate your feedback

5
Everyone

Very clean and staff were wonderful. I appreciate that they welcome pets.

By on May 31, 2021

Review comment responded on Jul 6, 2021

Thanks for staying with us. We appreciate your feedback

2
Family Family

This hotel is ok to sleep in. That's it. Their is no restaurant or breakfast. That's okay. No microwave in the room. Bring your own night light for the bathroom. Because they don't have illumination to guide you to the rest room. Their is no tv watching in the comin area of the hotel. Staff seems clueless to your needs. Told to put used towels in the hallway. They sat there all day. Came back to the hotel and my wife took them away. And she had to replenish the towels herself. All and all not impressed with this place.

By on Mar 19, 2021

Review comment responded on Mar 22, 2021

Dear Guest Thank you for choosing to stay at the Aloft Plano and providing your honest feedback on the Day Pass Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Aloft Plano

5
Everyone

By on Mar 16, 2021

Review comment responded on Apr 5, 2021

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Mar 13, 2020

Review comment responded on Mar 14, 2020

Thank you so much for giving us your feedback. We are so happy you enjoyed your stay and we hope to see you the next time your travels bring you to Plano.

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