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OTARU RETREAT KURAMURE by Onko Chishin

Property class: 4.5

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Photo gallery for OTARU RETREAT KURAMURE by Onko Chishin

A modern bathroom with a built-in bathtub, a large window with a view of greenery, and a sleek design.
A modern spa area with a glass enclosure, a heated water pool, and a view of trees outside.
A modern interior with a wooden floor, a dark ceiling, and a large window overlooking a snowy landscape.
A modern living room with a large window, a flat-screen TV, a wooden table, and a staircase.
A modern bedroom with two beds, a small window, and a sliding door.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
2-685, Asarigawa Onsen, Hokkaido, Otaru, Hokkaido, 047-0154
  • Place, Ski Village Asari
    ‪3 min walk‬
  • Place, Asarigawa Hot Spring
    ‪5 min walk‬
  • Place, Asari River Onsen Ski Area
    ‪6 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪51 min drive‬

Room options

View all photos for Suite with Semi-Open-Air Onsen

A modern room with a large window, two black chairs, a round table, and pendant lights.

Suite with Semi-Open-Air Onsen

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Trundle Bed
  • Free wired internet

View all photos for Four-Bed Suite with Semi-Open-Air Onsen

A modern interior with a wooden floor, a dark ceiling, and a large window overlooking a snowy landscape.

Four-Bed Suite with Semi-Open-Air Onsen

  • River view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free wired internet

View all photos for Junior Suite with Semi-Open-Air Onsen

A room with a large window, two chairs, a table, and a television.

Junior Suite with Semi-Open-Air Onsen

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds, 1 Twin Trundle Bed and 2 Twin Sofa Beds
  • Free wired internet

View all photos for Japanese-Western Suite with Semi-Open-Air Onsen

A modern interior with a large window, a flat-screen TV, and a minimalist design.

Japanese-Western Suite with Semi-Open-Air Onsen

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons
  • Free wired internet

View all photos for Japanese-Western Maisonette Room with Semi-Open-Air Onsen

A modern living room with a large window, a flat-screen TV, a wooden table, and a staircase.

Japanese-Western Maisonette Room with Semi-Open-Air Onsen

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free wired internet

View all photos for Japanese-Western Maisonette Room with Private Onsen

A modern living room with a staircase, a sofa, a coffee table, and a large window with a view of a snowy landscape.

Japanese-Western Maisonette Room with Private Onsen

  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds, 1 Twin Trundle Bed and 1 Twin Futon
  • Free wired internet

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About the neighborhood

Otaru

OTARU RETREAT KURAMURE by Onko Chishin places you within a 15-minute stroll of popular sights such as Asari River Onsen Ski Area and Ski Village Asari. This 19-room, 4.5-star ryokan has indoor private hot tubs along with a restaurant and free in-room WiFi.

What's nearby

  • Ski Village Asari - 3 min walk - 0.2 miles
  • Asarigawa Hot Spring - 5 min walk - 0.3 miles
  • Asari River Onsen Ski Area - 6 min walk - 0.4 miles
  • Asari Sky Loop - 16 min walk - 0.9 miles
  • Otarunai Lake - 5 min drive - 1.5 miles

Getting around

  • Asari Station - 12 min drive
  • Hassamu Station - 23 min drive
  • Sapporo Okadama Airport (OKD) - 47 min drive

Restaurants

  • ‪回転寿司 魚一心 小樽店 - ‬7 min drive
  • ‪美園 ウイングベイ小樽店 - ‬7 min drive
  • ‪テラスブラッセリー - ‬7 min drive
  • ‪Cocoro - ‬7 min drive
  • ‪マクドナルド - ‬7 min drive

About this property

OTARU RETREAT KURAMURE by Onko Chishin

OTARU RETREAT KURAMURE by Onko Chishin offers a nightclub, a sauna, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff that can help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury ryokan include a library, free newspapers, and a terrace.
19-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer spring water baths, hair dryers, and free toiletries. Indoor private hot tubs, refrigerators, and electric kettles are also standard.
Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 12 km
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free ferry terminal shuttle
  • Free uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 9:30 AM for a fee: JPY 4,400 for adults and JPY 4,400 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal

Restaurants on site

  • CLARTE

Things to do

  • Books
  • Library
  • Nightclub
  • Sauna

Family friendly

  • Children's books
  • Children's dinnerware
  • Free area shuttle
  • High chair
  • In-room refrigerator
  • Living room

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Fusuma (room partition)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the ferry terminal, train station, and bus station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately JPY 4400 for adults and JPY 4400 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-7 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Kuramure
Kuramure Inn
Kuramure Inn Otaru
Kuramure Otaru
Kuramure Hotel Otaru
Kuramure Otaru, Hokkaido
Kuramure Otaru
Kuramure Otaru
Kuramure Ryokan
Kuramure Ryokan Otaru

Frequently asked questions

Is free cancellation available at OTARU RETREAT KURAMURE by Onko Chishin?

OTARU RETREAT KURAMURE by Onko Chishin provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at OTARU RETREAT KURAMURE by Onko Chishin?

As of Oct 18, 2026, prices found for a 1-night stay for 2 adults at OTARU RETREAT KURAMURE by Onko Chishin on Oct 27, 2026 start from $461, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near OTARU RETREAT KURAMURE by Onko Chishin?

This ryokan in Otaru is within a 10-minute walk of Asarigawa Hot Spring and Asari River Onsen Ski Area. You'll also find Ski Village Asari and Asari Sky Loop less than a mile away.

Is there parking available at OTARU RETREAT KURAMURE by Onko Chishin?

Yes, uncovered self parking is offered for free at the ryokan.

Are there luxury amenities available at OTARU RETREAT KURAMURE by Onko Chishin?

Yes, guests can indulge in luxuries such as a private indoor hot tub, a restaurant, and in-room massages at this ryokan.

Does OTARU RETREAT KURAMURE by Onko Chishin feature a casino?

No, OTARU RETREAT KURAMURE by Onko Chishin doesn't have a casino.

Will I find an indoor pool at OTARU RETREAT KURAMURE by Onko Chishin?

No, there is no indoor pool on site; however, each accommodation at this ryokan features an indoor private hot tub.

What amenities will couples enjoy at OTARU RETREAT KURAMURE by Onko Chishin?

At this riverfront ryokan, there are many amenities for couples, including a private indoor hot tub and in-room massages in each guestroom, and some feature river views.

Does OTARU RETREAT KURAMURE by Onko Chishin have a hot tub?

No, but all guestrooms at this ryokan have spring water bathtubs.

Does OTARU RETREAT KURAMURE by Onko Chishin have a restaurant that serves breakfast?

Yes, OTARU RETREAT KURAMURE by Onko Chishin serves breakfast (local cuisine) for a surcharge each morning at CLARTE.

Will OTARU RETREAT KURAMURE by Onko Chishin allow pets to stay for free?

No, pets aren't allowed at OTARU RETREAT KURAMURE by Onko Chishin.

Does OTARU RETREAT KURAMURE by Onko Chishin have connecting rooms available?

No, this ryokan doesn't feature connecting guestrooms.

How far is the airport from OTARU RETREAT KURAMURE by Onko Chishin?

The closest major airport to OTARU RETREAT KURAMURE by Onko Chishin is Sapporo Okadama Airport (OKD), which is 21.3 mi away (47 minutes by car).

Are there rooms with balconies at OTARU RETREAT KURAMURE by Onko Chishin?

No, you won't find guestrooms with balconies at OTARU RETREAT KURAMURE by Onko Chishin.

OTARU RETREAT KURAMURE by Onko Chishin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 156 reviews
Rating 8 - Good. 29 out of 156 reviews
Rating 6 - Okay. 10 out of 156 reviews
Rating 4 - Poor. 4 out of 156 reviews
Rating 2 - Terrible. 3 out of 156 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch, incredible hospitality and food. Kind and professional staff, we felt taken care of from check in to check out. Exceptional experience.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great staff, lovely design and beautiful setting.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic. The room and common areas are beautiful and spotless, the staff were so friendly and helpful (Erika in particular was brilliant!), the food and drink were great and the hotel was really well situated to explore the area (although a car is essential). Would highly recommend.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly relaxing onsen and an excellent dining experience in your own private dining room. A great retreat.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service from staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very exclusive stay with excellent food using a carefully selected choice of Hokkaido produce as well as sake and wines. There is a shuttle from the Otaru Chikko station if you organise in advance but you can get in to Otaru using a taxi without any problems. We had an in -room onsen which was gratefully received and used quite a few times. Beds were comfortable but upstairs if anyone had trouble with stairs.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to stay with peerless service. My wife and I had a wonderful experience.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very cool Stay! We loved the kids futon!!😍 Deep dive into the Japanese culture. Everything was super interesting and we can’t wait to be back. Foods were delicious and Location nice next to Asari Ski resort. ありがとうございます！
View from onsen room!!
Breakfast
So much snow !!
Asari ski view from room
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Overall, it was a wonderful place. However, the dinner did not meet my expectations, and I believe the taste could be improved.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Amenities
Food could be a little better
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interior design is very modern, room was very cozy. Though stairs to upstairs which contains 2nd bedroom and bathroom was quite steep, so try to get single story room if you are planning to travel with elderly family member. Food was amazing, seemed to be cooked with fresh ingredients. Staff were very kind. They were very supportive and respectful.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is properly located at a quite neighborhood for people looking for privacy. Well renovated yet a bit modern as compare to other onsen ryokan in Japan. Staffs are super polite, helpful and considerate, exceeds most 5 stars hotel standard. The food over there are nice and the presentation is superb. It is just like an art...Each guest room has its own in-room onsen. Due to limited guest rooms, the public onsen is like private onsen most of the time. My family has an amazing stay there. Looking forward to re-visit the venue again if I come around Otaru area next time.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Seriously. Open bar with a pretty stellar collection of local Whiskey. Might disappoint those looking for Western Cocktails (they have them, but they won't be the best you've tried), but why would you order that at a local Ryokan in Otaru Japan?? Ask them for their "o-su-su-me" ("recommendation") and just enjoy yourself. Room was perfect, staff were helpful, food was excellent, and Otaru neighboring areas were so much fun for those looking to enjoy the Hokkaido region. Hope to stay here again one day.
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
분위기가 좋습니다 직원들은 친절했고 저녁은 먹어보지 않았지만 조식은 일본식으로 나옵니다 시내에서 접근성은 떨어집니다 프라이빗 온천서비스는 꼭 이용해보시기 바랍니다
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
館内の場所表示がデザイン重視でわかりにくかったです。ライブラリーがあって良書がありましたが、友人に教えてもらわなかったら、館内案内にも記載されていなかったし、利用できなかったかもしれません。お客様が少ない日だったので、歩けばすぐお声がけはいただきました。インクルーシブのルームサービスはとても良かったです。朝ごはんに果物がつけば、質重視のメニューで、最高でした。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5回目位来てます。今回来た時から経営が変わって大浴場が、予約貸切で値段も高く(今回は露天風呂が故障のためお金はかからなかったど)部屋風呂だけだと、好きな時に何度も入れないので、そこを前の様にいつでも誰でも入れる様にして貰えたら、また是非行きたいです。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内温泉はとても良いです。 貸切スパ設備を更新するとの事でしたので、その後に期待したいです
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
숙박 시설은 작년에 비해 업그레이드 되어 더 좋았습니다. 룸서비스로 간단한 안주나 주류를 주는 것도 좋았구요. 다만 대욕장이 문을 닫은 것은 많이 아쉬었습니다. 그리고 작년까지만 하더라도 숙박에 저녁 식사(가이세키)가 포함되어 있었는데 올해는 료칸을 방문하고 난 뒤 이런 정보를 받게 되어 굉장히 당황했습니다. 료칸은 가이세키가 기본인데.. 료칸에서 연락 온 것도 알러지 여부와 도착 시간 여부 정도였지 저녁 식사에 대한 정보는 아무 것도 없었습니다. 작년 방문했을때 저녁 식사가 포함이라 올해는 그렇줄 알았는데 아무런 안내가 없으니.. 방문하실 분들은 미리 확인하고 방문하세요.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
食物極差，房間貨不對版
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で、雰囲気も、食事も、デザイン性も良い。たまたまかもしれませんが滞在時は空いていて静かで良かった。家族4人（高校生と幼児含む）で一泊。
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ゆっくりとした時間

コンシェルジュが常に付き添ってくれています。とても大切にしてくださいました。
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

최고의 료칸

지금까지 방문한 료칸 중 최고였습니다. 음식과 음료 모두 만족스러웠으며 직원들의 접객도 아주 좋았습니다. 온천 시설도 좋았구요. 다만 호텔 시설이 노후하여 방 컨디션이 조금 아쉬웠습니다.
Stayed 1 night in Feb 2025

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