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Recent guest reviews

Room is out dated, dark and not clean. Staff is friendly.

The room we got was huge. It was our nicest of our entire stay in Japan. I'd highly recommend this place. Also, the staff was great at giving local recommendations for food. The town seemed to shut down by 9pm, but during the day it was filled with tourist buses.

Hotel has nice view to the ocean and connect to the shopping mall which will be perfect who like shopping. Staff was very kind and helped me make dinner reservation, but location isn't good. Anyone who will staying here bring your own car, rental car, or must you taxi to go downtown.

Close to the subway station. It has a mall with restaurants and markets in it. The room is great. Highly recommend.

Incredible experience! I will be back for sure! I highly recommend staying here!

We had a relaxing stay at the Grand Park Hotel. All of the staff were polite and the hotel room was very clean. The hotel is directly connected to a shopping mall where we could shop for tax free goods at low prices. Additionally, the hotel is connected to a JR station which made travel to tourist destinations very simple. In summary, we are very satisfied with our stay at the Grand Park Hotel in Otaru, Japan. We had a relaxing stay at the Grand Park Hotel. All of the staff were polite and the hotel room was very clean. The hotel is directly connected to a shopping mall where we could shop for tax free goods at low prices. Additionally, the hotel is connected to a JR station which made travel to tourist destinations very simple. In summary, we are very satisfied with our stay at the Grand Park Hotel in Otaru, Japan.

Good hotel staff. Good Air conditioning. Large room

We had a great stay! Loved the shopping mall and convenient access to the train station. The hotel staff were extremely helpful and friendly.

The view of the bay is amazing. The breakfast buffet was super delicious.

Random pick turned out to be incredible the views from our room were amazing and the breakfast was world class

11-3 Chikko Otaru Hokkaido

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services
  • 24-hour front desk

Located within a 5-minute walk of Ishihara Yujiro Memorial Museum, Grand Park Otaru is within a 15-minute stroll of Shin Nihonkai Ferry. This 296-room, 4-star hotel welcomes guests with conveniences like 3 restaurants, a bar/lounge, and free in-room WiFi.


Dining

Enjoy dining at Terrace Brasserie, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


Rooms

Grand Park Otaru's 296 air-conditioned rooms provide refrigerators, safes, and phones. Guests can enjoy free WiFi and TVs. Bathrooms have hair dryers, free toiletries, and toilets with an electronic bidet. Desks are also standard.


Property features

Guests of Grand Park Otaru enjoy free WiFi in public areas, conference space, and a porter/bellhop. Self parking is offered for JPY 1100.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. This ski hotel also has wedding services.

Room options

Superior Double Room, Non Smoking, Mountain View

1 King Bed | Sleeps 2

2 Connecting Twin Room, Non Smoking, Ocean View

4 Large Twin Beds | Sleeps 4

Executive Suite Room, Smoking

1 King Bed | Sleeps 2

Bay Suite Room, Smoking

2 Large Twin Beds | 1 King Bed | Sleeps 2

Guest reviews for Grand Park Otaru

Everyone (9) Couples (1)
5
Everyone

By on Aug 9, 2019

Review comment responded on Aug 11, 2019

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.

4
Family with small children

Room is out dated, dark and not clean. Staff is friendly.

By on Jul 18, 2019

Review comment responded on Jul 19, 2019

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.

5
Partner Couples Business Business Travelers

The room we got was huge. It was our nicest of our entire stay in Japan. I'd highly recommend this place. Also, the staff was great at giving local recommendations for food. The town seemed to shut down by 9pm, but during the day it was filled with tourist buses.

By on May 21, 2019

Review comment responded on May 26, 2019

Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.

4
Everyone

Hotel has nice view to the ocean and connect to the shopping mall which will be perfect who like shopping. Staff was very kind and helped me make dinner reservation, but location isn't good. Anyone who will staying here bring your own car, rental car, or must you taxi to go downtown.

By , from Seoul on Sep 28, 2018

Review comment responded on Sep 28, 2018

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming you again when you come back to Otaru next time.

5
Everyone

Close to the subway station. It has a mall with restaurants and markets in it. The room is great. Highly recommend.

By on Dec 27, 2017

Review comment responded on Dec 29, 2017

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming you again when you come back to Otaru next time.

5

excellent hotel & staff! thank you!

Everyone

Incredible experience! I will be back for sure! I highly recommend staying here!

By , from Juneau, Alaska on Nov 6, 2017

Review comment responded on Nov 8, 2017

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.

4

nice hotel

Everyone

We had a relaxing stay at the Grand Park Hotel. All of the staff were polite and the hotel room was very clean. The hotel is directly connected to a shopping mall where we could shop for tax free goods at low prices. Additionally, the hotel is connected to a JR station which made travel to tourist destinations very simple. In summary, we are very satisfied with our stay at the Grand Park Hotel in Otaru, Japan. We had a relaxing stay at the Grand Park Hotel. All of the staff were polite and the hotel room was very clean. The hotel is directly connected to a shopping mall where we could shop for tax free goods at low prices. Additionally, the hotel is connected to a JR station which made travel to tourist destinations very simple. In summary, we are very satisfied with our stay at the Grand Park Hotel in Otaru, Japan.

By on Jul 30, 2017

Review comment responded on Aug 5, 2017

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We truly look forward to welcoming you again when you come back to Otaru next time.

4
Everyone

Good hotel staff. Good Air conditioning. Large room

By on Jul 6, 2017

Review comment responded on Jul 8, 2017

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.

4

nice hotel with shopping and train station nearby

Everyone

We had a great stay! Loved the shopping mall and convenient access to the train station. The hotel staff were extremely helpful and friendly.

By , from Kaua'i, Hawai'i on Mar 17, 2017

Review comment responded on Mar 24, 2017

Thank you very much for staying at Grand Park Otaru. We are very happy to know that you had an enjoyable stay with us with all of our facilities. We are looking forward to welcome you again here at Grand Park Otaru and we all wish that is in the near future.

5
Everyone

The view of the bay is amazing. The breakfast buffet was super delicious.

By on Feb 25, 2017

Review comment responded on Feb 28, 2017

Thank you very much for staying at Grand Park Otaru on your previous trip to Japan. We also would like to thank you very much for your feedback. We are very happy to know that you had an enjoyable stay with us. We are wishing that you may have another chance to come back to Otaru in the near future and we also with that we may serve you once you come back to your home in Otaru.

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