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Grand Park Otaru

4.0 star property

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Photo gallery for Grand Park Otaru

2 restaurants, dinner served, Japanese cuisine
Exterior
Exterior
Japanese Style Suite Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi
Chapel

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
11-3 Chikko, Otaru, Hokkaido, 047-0008
  • Place, Shin Nihonkai Ferry
    ‪14 min walk‬
  • Place, Sakaimachi Street
    ‪2 min drive‬
  • Place, Otaru Canal
    ‪3 min drive‬
  • Airport, Sapporo (OKD-Okadama)
    ‪50 min drive‬

Room options

View all photos for Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Presidential Suite Room, Non Smoking

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Executive Suite Room, Non Smoking

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Bay Suite Room, Non Smoking

  • Bay view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for 2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

2 Connecting Twin Room, Non Smoking, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Mountain View

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Mountain View

8.8 out of 10
Excellent
(15 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(15 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Double Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Double Room, Non Smoking, Mountain View

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Ocean View

7.8 out of 10
Good
(9 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese Style Suite Room, Non Smoking, Ocean View

Japanese Style Suite Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

Japanese Style Suite Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 559 sq ft
  • 1 bedroom
  • Sleeps 7
  • 4 Twin Futons

View all photos for Japanese Style Room, Non Smoking, Ocean View

Japanese Style Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

Japanese Style Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Futons

View all photos for Superior Double Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Ocean View - No room cleaning provided

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Ocean View - No room cleaning provided

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Mountain View - No room cleaning provided

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Mountain View - No room cleaning provided

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Mountain View - No room cleaning provided

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Ocean View - No room cleaning provided

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

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About the neighborhood

Otaru

Grand Park Otaru places you within a mile (2 km) of Shin Nihonkai Ferry and Otaru Music Box Museum. This 296-room, 4-star hotel has 2 restaurants and a bar/lounge, along with free in-room WiFi. Located centrally in Otaru, it's connected to a shopping center and also close to Otaru Canal and Sakaimachi Street.

What's nearby

  • Shin Nihonkai Ferry - 14 min walk - 0.8 miles
  • Sakaimachi Street - 2 min drive - 1.3 miles
  • Otaru Music Box Museum - 2 min drive - 1.3 miles
  • Kita-no-homare Brewery Shusen-kan Museum - 3 min drive - 1.3 miles
  • Otaru Canal - 3 min drive - 1.7 miles

Getting around

  • Otaru-Chikkō Station - 9 min walk
  • Inazumi-koen Station - 21 min drive
  • New Chitose Intl. Airport (CTS) - 85 min drive

Restaurants

  • ‪回転寿司 魚一心 小樽店 - ‬10 min walk
  • ‪テラスブラッセリー - ‬11 min walk
  • ‪美園 ウイングベイ小樽店 - ‬8 min walk
  • ‪マクドナルド - ‬9 min walk
  • ‪モスバーガー ウイングベイ小樽店 - ‬8 min walk

About this property

Grand Park Otaru

Guests of Grand Park Otaru enjoy free WiFi in public areas, conference space, and a vending machine. If you drive, self parking is JPY 1650 per day, and there's also a ski shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this ski hotel include a porter/bellhop, a banquet hall, and wedding services.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Refrigerators, coffee makers, and safes are also available.

Similar properties

Bar (on property)
Granbell Hotel Otaru
Otaru
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
8.8 out of 10, Excellent, 81 reviews
$52 nightly
The price is $57
May 6 - May 7
Granbell Hotel Otaru

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Covered self parking on site (JPY 1,650 per day; includes in/out privileges)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,025 for adults and JPY 1,694 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cocoro

Things to do

  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space

Accessibility

  • Elevator

More

  • 18 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Frequently asked questions

What is there to do near Grand Park Otaru?

This hotel is located in Otaru within a short 15-minute walk of Shin Nihonkai Ferry. You'll also find Otaru Music Box Museum and Sakaimachi Street within a short drive.

How much does it cost to stay at Grand Park Otaru?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at Grand Park Otaru on May 6, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Grand Park Otaru?

Yes, covered parking is offered for JPY 1,650 per day with in/out privileges.

Does Grand Park Otaru have a casino at the property?

No, Grand Park Otaru doesn't have a casino.

Will I find an indoor pool at Grand Park Otaru?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Grand Park Otaru?

Couples staying at this hotel will appreciate amenities like slippers as well as 2 restaurants and a bar/lounge.

Does Grand Park Otaru have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grand Park Otaru feature a restaurant that includes a breakfast menu?

Yes, Grand Park Otaru has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Grand Park Otaru allow pets to stay for free?

No, pets aren't allowed at Grand Park Otaru.

Does Grand Park Otaru have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Grand Park Otaru?

The closest major airport to Grand Park Otaru is Sapporo Okadama Airport (OKD), which is 22.6 mi away (47 minutes by car).

Can I book a room with a balcony at Grand Park Otaru?

No, there aren't any guestrooms with balconies at Grand Park Otaru.

Does Grand Park Otaru offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Park Otaru.

Grand Park Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews
Rating 8 - Good. 314 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff! It was so nice to have the mall attached to the hotel.
Stayed 8 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2026

10/10 Excellent

James

Stayed 2 nights in Jan 2026

10/10 Excellent

Qing

Liked: Cleanliness, amenities, property conditions & facilities
We had a Japanese style room. Very comfy and Great view!
Stayed 1 night in Dec 2025

10/10 Excellent

Cheng, Sammamish

Stayed 4 nights in Dec 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
I have always known this particular hotel very well since my teens, and have always stayed here with my family during most of our overseas trips to Hokkaido for the past decade or so. Now, I've conquered it and stayed here alone. The room was comfortable and was just the way I remembered it, especially the surroundings of the entrance hall. The staff were very hospitable and one of them went as far as assisting me with my baggage to the cab when I checked out. Waking up to the views of the Sea of Japan was one of the most memorable aspects of my stay here. Otaru-chikko Station was also located nearby, which was convenient for me to access my railway day trips. When I checked out and informed them that I had baggage, they offered to get a cab for me to Otaru Station, which was a huge bonus. Whenever booking this hotel, remember the golden rule to always reserve a room facing the Sea of Japan. Thank you, Grand Park Otaru, for such a wonderful stay over the Christmas break! Whenever I do get the chance to come to Hokkaido again, I shall gladly come back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Yuen Yee Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is my second stay in this week and in between a ski resort trip. The whole experience is so different and the staff is very helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Chelsea

Stayed 3 nights in Dec 2025

2/10 Terrible

Yuen Yee Amy

Liked: Cleanliness
Disliked: Amenities
Horrible the booking said it includes free breakfast and I am being charged for breakfast for 2 kids
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 4 nights in Dec 2025

10/10 Excellent

Connor

Liked: Cleanliness, amenities, property conditions & facilities
Staff spoke fluent English
Stayed 1 night in Nov 2025

10/10 Excellent

yudai

Liked: Cleanliness, staff & service, amenities
very perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Wai Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
Stayed 5 nights in Nov 2025

6/10 Okay

Chik Keung

Traveled with group
Liked: Cleanliness, staff & service
酒店外觀不錯，房間向海的景觀很好，但房間設施有點老化，沖涼水速只算合格，地氈有啲舊，早餐還可以，泊車方便，但收費則比較貴，最不滿意是咁大的酒店，竟然沒有大浴場，失去在日本的浸浴文化。
Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I think the overall experience staying at Grand Otaru was pleasant and enjoyable. However, the room we stayed in had a slight odor, and while the ocean view was nice, an old wall partially obstructed the full scenery. The daily buffet could also be improved, especially when compared to the outstanding experience at Tsuruga Forest Akan Resort. Nevertheless, I still gave the hotel 5 stars, as Otaru itself left an unforgettable impression with its magical city vibe.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, especially the front desk which was very helpful. The breakfast buffet was outstanding. The Wagyu Steak Dinner waiter wand waitress (on Thursday evening, 11/6/25) were also exceptional with their service ensuring we had the Ultimate dining experience!
Stayed 6 nights in Nov 2025

8/10 Good

Allan, Huonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got off at the closest station to the Grand Park: the OtaruChikko train station: we understood the general directions however it would have been useful to have some clear notice boards long the route: we walked along the outer walkway under cover & eventually found the hotel. The check-in was at the time stated, very professional, received an upgrade & really enjoyed our room on the 11th floor. Just a couple of small negatives: the Nespresso coffee was excellent but only 2 were provided: we asked & were told it would cost $1 each for more: why not just include a couple more? From 10am to 10pm it is really easy to move around the ‘shopping centre’ where the hotel is contained in: outside those hours access to the hotel is via the street: we left at 6.30am and had to drag our luggage up to the station in the open, while it was drizzling: no covered walkway. There are outstanding food outlets metres from the hotel, a supermarket which was amazing to visit and compare in the centre, the room itself was terrific; bed comfy, facilities nice & a good shower with products. Staff were terrific. So, do we think it is worth the $$$ we spent via Expedia: Yes; we think this was good value. Would we stay again; Yes, we would have rated this very high marks, but due to the above ‘irritants’ we finally rate this a 4.5/5. As seasoned travellers, married over 65, we know the value of these honest reviews in deciding on a booking, as we use them as a reference point. Thanks ALGreynomads
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel connected to train station and shopping mall. Needs alittle updating but very ckean
Stayed 2 nights in Oct 2025

8/10 Good

Tae-yong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Miyako

Stayed 1 night in Aug 2025

10/10 Excellent

Tadashi

Stayed 1 night in Aug 2025

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we are staying in Grand Park Otaru when we visit Otaru. Proximity to the canal and the eateries makes it our choice
Canals decorated with lanterns
Stayed 2 nights in May 2025

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great sized room with a great view. Safe didn’t work dim bathroom one light out in the bathroom. Basic tv only in Japanese. Breakfast was good, we sat by the window looking at a pile of dirt with weeds growing out of it. Just needs a bit more attention to detail.
Stayed 1 night in Aug 2025

8/10 Good

Hak Kwong, Richmond Hill

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel, friendly staff
Stayed 1 night in Aug 2025

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