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OTARU RETREAT by Onko Chishin

Property class: 4.5

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Photo gallery for OTARU RETREAT by Onko Chishin

Four-Bed Suite with Semi-Open-Air Onsen | Bathroom | Separate tub and shower, spring water tub, free toiletries, hair dryer
Japanese-Western Suite with Semi-Open-Air Onsen | Down comforters, in-room safe, individually decorated
Junior Suite with Semi-Open-Air Onsen | Bathroom | Separate tub and shower, spring water tub, free toiletries, hair dryer
Japanese-Western Maisonette Room with Private Onsen | View from room
Four-Bed Suite with Semi-Open-Air Onsen | Down comforters, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
2-685, Asarigawa Onsen, Hokkaido, Otaru, Hokkaido, 047-0154
  • Place, Asarigawa Hot Spring
    ‪3 min walk‬
  • Place, Ski Village Asari
    ‪3 min walk‬
  • Place, Asari River Onsen Ski Area
    ‪6 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪36 min drive‬

Room options

View all photos for Suite with Semi-Open-Air Onsen

Suite with Semi-Open-Air Onsen | View from room

Suite with Semi-Open-Air Onsen

  • River view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Trundle Bed

View all photos for Four-Bed Suite with Semi-Open-Air Onsen

Four-Bed Suite with Semi-Open-Air Onsen | Down comforters, in-room safe, individually decorated

Four-Bed Suite with Semi-Open-Air Onsen

  • River view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Junior Suite with Semi-Open-Air Onsen

Junior Suite with Semi-Open-Air Onsen | Down comforters, in-room safe, individually decorated

Junior Suite with Semi-Open-Air Onsen

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds, 1 Twin Trundle Bed and 2 Twin Sofa Beds

View all photos for Japanese-Western Suite with Semi-Open-Air Onsen

Japanese-Western Suite with Semi-Open-Air Onsen | Down comforters, in-room safe, individually decorated

Japanese-Western Suite with Semi-Open-Air Onsen

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

View all photos for Japanese-Western Maisonette Room with Semi-Open-Air Onsen

Japanese-Western Maisonette Room with Semi-Open-Air Onsen | Down comforters, in-room safe, individually decorated

Japanese-Western Maisonette Room with Semi-Open-Air Onsen

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Japanese-Western Maisonette Room with Private Onsen

Japanese-Western Maisonette Room with Private Onsen | Down comforters, in-room safe, individually decorated

Japanese-Western Maisonette Room with Private Onsen

  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds, 1 Twin Trundle Bed and 1 Twin Futon

View all photos for Japanese-Western Maisonette Room With Private Onsen

Down comforters, in-room safe, individually decorated

Japanese-Western Maisonette Room With Private Onsen

  • Sleeps 4

View all photos for Suite With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Suite With Semi-Open-Air Onsen

  • Sleeps 2

View all photos for Junior Suite With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Junior Suite With Semi-Open-Air Onsen

  • Sleeps 4

View all photos for Japanese-Western Suite With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Japanese-Western Suite With Semi-Open-Air Onsen

  • Sleeps 4

View all photos for Japanese-Western Maisonette Room With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Japanese-Western Maisonette Room With Semi-Open-Air Onsen

  • Sleeps 4

View all photos for Four-Bed Suite With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Four-Bed Suite With Semi-Open-Air Onsen

  • Sleeps 4

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About the neighborhood

Otaru

OTARU RETREAT by Onko Chishin places you within a 15-minute stroll of popular sights such as Asari River Onsen Ski Area and Ski Village Asari. This 19-room, 4.5-star ryokan has indoor private hot tubs along with a restaurant and free in-room WiFi.

What's nearby

  • Asarigawa Hot Spring - 3 min walk - 0.2 miles
  • Ski Village Asari - 3 min walk - 0.2 miles
  • Asari River Onsen Ski Area - 6 min walk - 0.4 miles
  • Asari Sky Loop - 14 min walk - 0.8 miles
  • Otarunai Lake - 19 min walk - 1.0 mile

Getting around

  • Asari Station - 12 min drive
  • Inaho Station - 18 min drive
  • New Chitose Intl. Airport (CTS) - 85 min drive

Restaurants

  • ‪回転寿司 魚一心 小樽店 - ‬7 min drive
  • ‪テラスブラッセリー - ‬7 min drive
  • ‪モスバーガー ウイングベイ小樽店 - ‬6 min drive
  • ‪Cocoro - ‬7 min drive
  • ‪板そば真兵衛 - ‬7 min drive

About this property

OTARU RETREAT by Onko Chishin

Guests of OTARU RETREAT by Onko Chishin enjoy features like a nightclub, free WiFi in public areas, and a library. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff that can help with securing valuables, luggage storage, and concierge services. Other amenities at this luxury ryokan include free newspapers, a terrace, and a porter/bellhop.
19-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer spring water baths, hair dryers, and free toiletries. Indoor private hot tubs, refrigerators, and electric kettles are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 12 km
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free ferry terminal shuttle
  • Free uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 9:30 AM for a fee: JPY 4,400 for adults and JPY 4,400 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal

Restaurants on site

  • CLARTE

Things to do

  • Books
  • Library
  • Nightclub

Family friendly

  • Children's books
  • Children's dinnerware
  • Free area shuttle
  • High chair
  • In-room refrigerator
  • Living room

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Fusuma (room partition)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the ferry terminal, train station, and bus station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately JPY 4400 for adults and JPY 4400 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-7 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Kuramure
Kuramure Inn
Kuramure Inn Otaru
Kuramure Otaru
Kuramure Hotel Otaru
Kuramure Otaru, Hokkaido
Kuramure Otaru
Kuramure Otaru
Kuramure Ryokan
Kuramure Ryokan Otaru

Frequently asked questions

Is free cancellation available at OTARU RETREAT by Onko Chishin?

OTARU RETREAT by Onko Chishin provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at OTARU RETREAT by Onko Chishin?

As of Apr 12, 2026, prices found for a 1-night stay for 2 adults at OTARU RETREAT by Onko Chishin on Apr 14, 2026 start from $698, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near OTARU RETREAT by Onko Chishin?

This ryokan in Otaru is within a 10-minute walk of Asarigawa Hot Spring and Asari River Onsen Ski Area. You'll also find Ski Village Asari and Asari Sky Loop less than a mile away.

Is there parking available at OTARU RETREAT by Onko Chishin?

Yes, uncovered self parking is offered for free at the ryokan.

Are there luxury amenities available at OTARU RETREAT by Onko Chishin?

Yes, guests can indulge in luxuries such as a private indoor hot tub, a restaurant, and in-room massages at this ryokan.

Does OTARU RETREAT by Onko Chishin feature a casino?

No, OTARU RETREAT by Onko Chishin doesn't have a casino.

Will I find an indoor pool at OTARU RETREAT by Onko Chishin?

No, there is no indoor pool on site; however, each accommodation at this ryokan features an indoor private hot tub.

What amenities will couples enjoy at OTARU RETREAT by Onko Chishin?

At this boutique ryokan, there are many amenities for couples, including a private indoor hot tub and in-room massages in each guestroom, and some feature river views.

Does OTARU RETREAT by Onko Chishin have a hot tub?

No, but all guestrooms at this ryokan have spring water bathtubs.

Does OTARU RETREAT by Onko Chishin have a restaurant that serves breakfast?

Yes, OTARU RETREAT by Onko Chishin serves breakfast (local cuisine) for a surcharge each morning at CLARTE.

Will OTARU RETREAT by Onko Chishin allow pets to stay for free?

No, pets aren't allowed at OTARU RETREAT by Onko Chishin.

Does OTARU RETREAT by Onko Chishin have connecting rooms available?

No, this ryokan doesn't feature connecting guestrooms.

How far is the airport from OTARU RETREAT by Onko Chishin?

The closest major airport to OTARU RETREAT by Onko Chishin is Sapporo Okadama Airport (OKD), which is 21.3 mi away (47 minutes by car).

Are there rooms with balconies at OTARU RETREAT by Onko Chishin?

No, you won't find guestrooms with balconies at OTARU RETREAT by Onko Chishin.

OTARU RETREAT by Onko Chishin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 137 reviews
Rating 8 - Good. 25 out of 137 reviews
Rating 6 - Okay. 10 out of 137 reviews
Rating 4 - Poor. 3 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Siteng

Stayed 1 night in Jan 2026

10/10 Excellent

doohee

Liked: Cleanliness, staff & service, amenities
Overall, it was a wonderful place. However, the dinner did not meet my expectations, and I believe the taste could be improved.
Stayed 1 night in Jan 2026

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Great staff, lovely design and beautiful setting.
Stayed 3 nights in Dec 2025

10/10 Excellent

Hua Hsin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Dec 2025

10/10 Excellent

YoonKi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service from staff
Stayed 1 night in Dec 2025

10/10 Excellent

Robert Lyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly relaxing onsen and an excellent dining experience in your own private dining room. A great retreat.
Stayed 2 nights in Jul 2025

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to stay with peerless service. My wife and I had a wonderful experience.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

jungui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Joon

Traveled with partner
Liked: Amenities
Food could be a little better
Stayed 2 nights in Feb 2024

10/10 Excellent

Myles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Seriously. Open bar with a pretty stellar collection of local Whiskey. Might disappoint those looking for Western Cocktails (they have them, but they won't be the best you've tried), but why would you order that at a local Ryokan in Otaru Japan?? Ask them for their "o-su-su-me" ("recommendation") and just enjoy yourself. Room was perfect, staff were helpful, food was excellent, and Otaru neighboring areas were so much fun for those looking to enjoy the Hokkaido region. Hope to stay here again one day.
Stayed 3 nights in Feb 2023

10/10 Excellent

INHOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best ryokan ever in Japan, must try

Absolutely stunning place! Super tranquil, relaxing, staff are amazing and extremely nice. Onsen is absolutely amazing, and food is exquisite. My best ryokan ever in Japan!
Stayed 1 night in Dec 2021

10/10 Excellent

Andy Wing Hong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with a very quiet environment, nice to take a quiet holiday there. Staffs are very polite and friendly. Public Onsen is not too big actually, but nice to try 👍
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful modern yet authentic Japanese feel ryokan! A great getaway!
Stayed 1 night in Feb 2020

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remarkable boutique hotel

Outstanding architectural and interior design evident in the change of store houses to a remarkably well operated boutique hotel. The environment, service and food received at Kuramure is definitely worth its room rate.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience but we were disappointed with the keiseki dinner
Stayed 1 night in Dec 2018

10/10 Excellent

Pimchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Matt R, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel with amazing service

This has to be the best hotel I've stayed in in recent memory. Mainly because it was unlike any other 4 or 5 star hotel I've visited. We had a great view of the snow from our window and slept like babies.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with beautiful Japanese cuisine... Wonderful after ski trip!

10/10 Excellent

J, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Japanese style resort

Its located a few train stops or around a 30 min drive away from Sapporo via the highway but its in its own world. The resort facilities are modern, great service all round Onsen was of excellent quality and all meals (which are included in the price) are a great sample of traditional Japanese meals. Recommended as a great breather when travelling to Hokkaio and Sapporo in particular.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service , great onsen

All attendants were very helpful and sweet. It's the best getaway spot for a retreat. We had a great stay and will definitely come back.

10/10 Excellent

Yee Ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

lum bebe, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome!

Worthwhile to try but a bit pricy :) The dinner and breakfast are included and it's just nth you would complaint !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice

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