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Grand Park Otaru

4.0 star property
Mountain ski retreat with 2 restaurants and bar/lounge

Choose dates to view prices

Photo gallery for Grand Park Otaru

2 restaurants, dinner served, Japanese cuisine
Chapel
Presidential Suite Room, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace
View from room
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

View in a map
11-3 Chikko, Otaru, Hokkaido, 047-0008
  • Place, Shin Nihonkai Ferry
    ‪11 min walk‬
  • Place, Otaru Canal
    ‪3 min drive‬
  • Place, Asarigawa Hot Spring
    ‪5 min drive‬
  • Airport, Sapporo (OKD-Okadama)
    ‪35 min drive‬

Room options

View all photos for Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite Room, Non Smoking

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Japanese Style Room, Non Smoking, Ocean View

Japanese Style Room, Non Smoking, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • Partial ocean view
  • Sleeps 5
  • 3 Twin Futons

View all photos for Japanese Style Suite Room, Non Smoking, Ocean View

Japanese Style Suite Room, Non Smoking, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Japanese Style Suite Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 559 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Executive Suite Room, Non Smoking

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Bay Suite Room, Non Smoking

  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for 2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

2 Connecting Twin Room, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking, Mountain View

8.0 out of 10
Very good
(4 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking, Mountain View

9.0 out of 10
Wonderful
(12 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room, Non Smoking, Mountain View

7.6 out of 10
Good
(5 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(15 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Superior Double Room, Non Smoking, Ocean View

7.8 out of 10
Good
(9 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

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About the neighborhood

Otaru

Grand Park Otaru places you within a mile (2 km) of Sakaimachi Street and Otaru Music Box Museum. This 296-room, 4-star hotel has 2 restaurants and a bar/lounge, along with free in-room WiFi. Located centrally in Otaru, it's connected to a shopping center and also close to Otaru Canal and Kitaichi Venezia Musuem.

What's nearby

  • Shin Nihonkai Ferry - 11 min walk - 0.6 miles
  • Sakaimachi Street - 18 min walk - 1.0 mile
  • Otaru Music Box Museum - 2 min drive - 1.3 miles
  • Otaru Canal - 3 min drive - 1.7 miles
  • Asarigawa Hot Spring - 5 min drive - 3.4 miles

Getting around

  • Otaru-Chikkō Station - 7 min walk
  • Inazumi-koen Station - 21 min drive
  • New Chitose Intl. Airport (CTS) - 76 min drive

Restaurants

  • ‪回転寿司 魚一心 小樽店 - ‬1 min walk
  • ‪マクドナルド - ‬2 min walk
  • ‪モスバーガー ウイングベイ小樽店 - ‬3 min walk
  • ‪美園 ウイングベイ小樽店 - ‬3 min walk
  • ‪テラスブラッセリー - ‬1 min walk

About this property

Grand Park Otaru

Mountain ski retreat with 2 restaurants and bar/lounge
Guests of Grand Park Otaru enjoy free WiFi in public areas, conference space, and wedding services. If you drive, self parking is JPY 1650 per day, and there's also a ski shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this ski hotel include a porter/bellhop, a banquet hall, and a vending machine.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and toilets with an electronic bidet. Refrigerators, coffee makers, and safes are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Covered self parking on site (JPY 1,650 per day; includes in/out privileges)
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,025 for adults and JPY 1,694 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cocoro

Things to do

  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space

Accessibility

  • Elevator

More

  • 18 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Frequently asked questions

What is there to do near Grand Park Otaru?

This hotel is located in Otaru within a short 19-minute walk of Sakaimachi Street. You'll also find Otaru Canal and Shin Nihonkai Ferry within a short drive.

How much does it cost to stay at Grand Park Otaru?

As of Sep 27, 2025, prices found for a 1-night stay for 2 adults at Grand Park Otaru on Sep 30, 2025 start from $54.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Grand Park Otaru?

Yes, covered parking is offered for JPY 1,650 per day with in/out privileges.

Does Grand Park Otaru have a casino at the property?

No, Grand Park Otaru doesn't have a casino.

Will I find an indoor pool at Grand Park Otaru?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Grand Park Otaru?

Couples staying at this hotel will appreciate amenities like slippers as well as a bar and 2 restaurants.

Does Grand Park Otaru have a hot tub?

No, there isn't a spa tub at this hotel.

Does Grand Park Otaru feature a restaurant that includes a breakfast menu?

Yes, Grand Park Otaru has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Grand Park Otaru allow pets to stay for free?

No, pets aren't allowed at Grand Park Otaru.

Does Grand Park Otaru have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Grand Park Otaru?

The closest major airport to Grand Park Otaru is Sapporo Okadama Airport (OKD), which is 22.6 mi away (45 minutes by car).

Can I book a room with a balcony at Grand Park Otaru?

No, at Grand Park Otaru, there aren't any guestrooms that list a balcony.

Does Grand Park Otaru offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Park Otaru.

Grand Park Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1006 reviews
Rating 8 - Good. 330 out of 1006 reviews
Rating 6 - Okay. 80 out of 1006 reviews
Rating 4 - Poor. 49 out of 1006 reviews
Rating 2 - Terrible. 18 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gillian

Liked: Staff & service
Disliked: Property conditions & facilities
8 years ago I stayed at grand park otaru hotel. It was pleasant stay, I really like it a lot so I decided to stay at the same hotel this time round for my holiday. The toilet had a very strong unbearable mouldy smell.
Stayed 1 night in Jun 2025

4/10 Poor

Braden

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall I felt like the property felt a little tired. Could definitely do with a refresh/renovation.
Stayed 2 nights in Jun 2025

10/10 Excellent

GARY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXPERIENCE EXCELLENT
Stayed 7 nights in Jun 2025

8/10 Good

NORIMUNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

HISASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Cary

Traveled with family
Liked: Cleanliness
The view is gorgeous and desk staff were very friendly and helpful. The location within a mall means plenty of shopping/dining options, including a cinema as well. The beds are horrible - mostly due to age, I think. I could see the sway in the middle part of the beds upon entering the now rather dated rooms - the beds looked like an old, tired work horse with that sagging back. Could not sleep on the bed as it was. We turned the mattress over, and it was improved enough to get through the night. I suspect they don’t have enough occupancy to afford necessary updates.
Stayed 1 night in Jun 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Wing In Vida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

YOSHIkO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

SUSUMU

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Po Ying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Chi Lun

Traveled with family
Stayed 2 nights in May 2025

4/10 Poor

Verified traveler

Liked: Staff & service
立派なコーヒーメーカーはお部屋に設置されていましたが、残念ながらお水がなかった。いつもお水は買っておくのですが、この日は買いそびれてしまっていたらお部屋にもサービスのお水ペットボトルがなかった。最近珍しい。残念でした。
Stayed 1 night in May 2025

8/10 Good

Lance

Stayed 2 nights in May 2025

8/10 Good

Hikari

Stayed 1 night in May 2025

10/10 Excellent

Jacky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view. Clean hotel. Friendly staff
Stayed 3 nights in Apr 2025

6/10 Okay

jacinta

Traveled with partner
Disliked: Amenities
The location a bit far from the town centre. If u not member, check out time is early @9.30 am
Stayed 2 nights in Apr 2025

10/10 Excellent

Wincy, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff. Love it’s connected to the shopping mall.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yee Wing Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kenny

Traveled with family
Liked: Cleanliness

Older hotel with good upkeep, but little upgrade

Nice, but older hotel with excellent upkeep, but little upgrade for a few decades. Our room offer excellent view of the marina. The location is close to the Otaruchikko station, but almost all tourist attractions are more than 20 minutes walking distance away which means train and taxi are necessary.
Stayed 1 night in Mar 2025

10/10 Excellent

Hana

Stayed 2 nights in Mar 2025

6/10 Okay

Nack In

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Chi Kin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be fooled by the fancy signs and large lobby photos and reviews from previous reviews because what you get in this establishment is a facade of dated decor packaged with a disorganized internal staff. On the day we checked in for my partners birthday vacation we were greeted with a surprise midnight till 5am no power(not even elevators or room/door access), water, toilets, or heaters in early spring in Japan where the average night temp in Hokkaido is in the minus. I thought those point raised previously were basic right when you stay at a hotel regardless of rating and the fact that it was not bought to our attention upon arrival because if it was, I would have chosen somewhere else where I could spend my partners birthday with the basic essential rather then have no basic necessities. In fairness we were given complimentary access to there lounge which was only a drink, when we were promised we would get the privilege of utilizing there bar and the fruit and cheese on offer to find both the refreshment offer was not available and the drink was as good as just one drink which is quite lackluster if you ask me as a compensation. In regards to the rooms to get dated 1980’s decor with couch that looks like it’s never been cleaned which gives us goosebump to even sit on. I know it’s not the staffs fault and I feel for them and I can only blame the management of this establishment. Special note if you were planning to enjoy the night life of the city pleas be aware when get
Stayed 2 nights in Mar 2025

10/10 Excellent

Yuichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room has only heat no room temp control working in winter, i guess! Room was spacious and beautiful several restaurants were just a few minutes walking distance all connected under one building
Stayed 1 night in Mar 2025

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