DoubleTree by Hilton San Juan

4.0 star property
Art Deco San Juan resort connected to a shopping center, steps from Calle Loiza

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Photo gallery for DoubleTree by Hilton San Juan

Relax in beach chairs under a shaded umbrella with a view of the ocean.
Cafe Pierre offers a stylish bar area with stools and a counter, surrounded by framed botanical prints.
Relax and play a game of chess in a serene outdoor setting surrounded by lush greenery and shaded by trees.
Relax in a comfortable wicker lounge chair amidst lush greenery and a serene pool area.
Premium bedding, in-room safe, blackout drapes, soundproofing

Popular amenities

  • Spa
  • Bar

Explore the area

Map
105 Avenida de Diego, San Juan, 00914
  • Condado Beach
    ‪4 min drive‬
  • Pan American Pier
    ‪4 min drive‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪8 min drive‬

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Room options

Room, 1 King Bed, Tower

9.0 out of 10
Wonderful
(4 reviews)
  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room 1 King Bed, Corner

9.6 out of 10
Exceptional
(12 reviews)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe 1 King Bed Balcony

7.8 out of 10
Good
(6 reviews)
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe 1 King Garden View

8.4 out of 10
Very good
(5 reviews)
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, Multiple Beds, Garden View

9.0 out of 10
Wonderful
(8 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

Deluxe Room, Multiple Beds, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • 462.6 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

Standard Room

8.6 out of 10
Excellent
(69 reviews)
  • 350 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

Standard 1 Queen Bed

9.0 out of 10
Wonderful
(65 reviews)
  • 355.8 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Room, 1 King Bed Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Juan

Located in Santurce, DoubleTree by Hilton San Juan is adjacent to Calle Loiza and within a 5-minute walk of other popular sights like Museo de Arte de Puerto Rico. This 184-room, 4-star resort has 3 restaurants along with conveniences like a full-service spa and an outdoor pool. It's connected to a shopping center in central San Juan and also close to Condado Beach and Jose Miguel Agrelot Coliseum.

What's nearby

  • Jose Miguel Agrelot Coliseum - 3 min drive - 2.1 miles
  • Distrito T-Mobile - 3 min drive - 2.2 miles
  • Condado Beach - 4 min drive - 2.3 miles
  • Pan American Pier - 4 min drive - 2.1 miles
  • Puerto Rico Convention Center - 4 min drive - 2.4 miles

Getting around

  • Hato Rey Station - 3 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Bebo's Cafe - ‬2 min walk
  • ‪173 - ‬2 min walk
  • ‪Cayo Caribe Condado - ‬7 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Gallery Plaza - ‬1 min walk

About this property

DoubleTree by Hilton San Juan

Art Deco San Juan resort connected to a shopping center, steps from Calle Loiza
Guests of DoubleTree by Hilton San Juan enjoy a full-service spa, an outdoor pool, and a children's pool. Parking is available for USD 25 per day (USD 30 per day for valet parking), and there's also a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this hot springs resort include a 24-hour gym, a sauna, and free WiFi in public areas.
Guests can expect flat-screen TVs with pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer free toiletries and bathrobes. Other standard amenities include refrigerators, microwaves, and coffee makers.
A 24-hour health club and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Cafe Pierre
  • Silk
  • Starbucks Coffee

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Resort
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Resort San Juan

Frequently asked questions

Are free cancellation options available at DoubleTree by Hilton San Juan?

DoubleTree by Hilton San Juan provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do around DoubleTree by Hilton San Juan?

This resort is situated in Santurce, just steps from Calle Loiza, and within a 10-minute walk of Museo de Arte de Puerto Rico and Plaza Antonia Quinones. You'll also find Condado Beach and Pan American Pier within a short drive.

Is parking available on site at DoubleTree by Hilton San Juan?

Yes, valet parking is offered for USD 30 per day. Accessible parking is also available for guests.

Is there a spa at DoubleTree by Hilton San Juan?

There is a full-service spa available for guests to enjoy and services include body wraps, mud baths, hot springs, and aromatherapy.

Does DoubleTree by Hilton San Juan have a casino at the property?

No, DoubleTree by Hilton San Juan doesn't have a casino.

Will I find an indoor pool at DoubleTree by Hilton San Juan?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have 24-hour pool access.

Is DoubleTree by Hilton San Juan good for couples?

There are plenty of amenities for couples at this resort, including an outdoor pool, 2 bars, and a restaurant with al fresco dining.

Does DoubleTree by Hilton San Juan have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does DoubleTree by Hilton San Juan feature a restaurant that includes a breakfast menu?

Yes, DoubleTree by Hilton San Juan has 3 restaurants, and serves a full breakfast each morning for a surcharge.

Will DoubleTree by Hilton San Juan allow pets to stay for free?

No, pets aren't allowed at DoubleTree by Hilton San Juan though service animals are welcome.

Are there connecting rooms at DoubleTree by Hilton San Juan?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from DoubleTree by Hilton San Juan?

The closest major airport to DoubleTree by Hilton San Juan is Luis Munoz Marin Intl. Airport (SJU), which is 5 mi away (16 minutes by car).

Can I book a room with a balcony at DoubleTree by Hilton San Juan?

Yes, some guestrooms at this resort offer a furnished balcony where guests can enjoy garden or city views.

Does DoubleTree by Hilton San Juan offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at DoubleTree by Hilton San Juan.

DoubleTree by Hilton San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 642 out of 1013 reviews
Rating 8 - Good. 217 out of 1013 reviews
Rating 6 - Okay. 83 out of 1013 reviews
Rating 4 - Poor. 31 out of 1013 reviews
Rating 2 - Terrible. 40 out of 1013 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was clean. Would Definitely stay here again. Right across from supermarket. Beach shuttle was reliable. Cafe downstairs served a good brunch.
Stayed 3 nights in May 2025

6/10 Okay

Lakisha Dubar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything-shopping, dining and the beach, spa, etc. the staff are professional and friendly and the hotel has a lot of services. The cons: the bed is unbelievably uncomfortable! It’s like sleeping on solid springs and cardboard. The walls are paper thin too. We asked for a quiet floor but we could hear people’s conversations in their rooms and hallways, tvs, music, etc. the services are great but if you want a good sleep try another place.
Stayed 3 nights in May 2025

4/10 Poor

linda

Disliked: Staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful. Staff was kind and attentive to any issues that may have come up.
Stayed 6 nights in Apr 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice, but def noisy, and heard a lot of noise in hallways. Also water damage in the ceiling
Stayed 2 nights in Apr 2025

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made it with it
Stayed 2 nights in Apr 2025

2/10 Terrible

Jerome

Stayed 3 nights in Apr 2025

8/10 Good

Dolores

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It took forever to get my room cleaned, out of 4 nights only 2 days got cleaned. And it’s pretty expensive for room service and food.
Stayed 4 nights in Apr 2025

10/10 Excellent

Janiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, will always go back to this hotel whenever I visit San Juan again
Stayed 4 nights in Apr 2025

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Adwoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is only 2 blocks from the ocean and the golf cart will take you there and back any time between 9am - 5pm. Unfortunately the team at the beach isn't as hospitable. You have to let them know you are at the hotel so you can use the beach chair and towels. There should be a better way to ID guests. The pool looked beautiful but doesn't appear to be cleaned frequently. Hot tub was nice. Food at the restaurant was not good. I ate the breakfast buffet (included with my stay) and ordered dinner chicken caesar salad and truffle fries oun separate days. The taste of the food multiple days was just not good. It's also some confusion because the restaurant charges you and then the hotel manually credits the price of the buffet at checkout. Luckily I checked at checkout because I was charged for breakfast and asked then to fix my bill. Overall, my stay was good, affordable, close to grocery, close to the beach with chairs and umbrellas.
Stayed 3 nights in Apr 2025

4/10 Poor

Lakeisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 3 nights in Apr 2025

10/10 Excellent

Bryant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near all good food spot
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher, rocky mount

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. All employees were very friendly
Stayed 6 nights in Apr 2025

8/10 Good

Laura, Columbia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Shantel

Stayed 4 nights in Apr 2025

8/10 Good

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and pleasant staff. Our room with Murphy bed was neato but tight for two adults & 2 bigger kids. The sliding glass bathroom door was space efficient but noisy and seemed a little dangerous if your fingers get squished. We had a nice view of the pool area and it was very quiet. Would stay here again for short stays.
Stayed 2 nights in Apr 2025

10/10 Excellent

Andreea

Stayed 5 nights in Apr 2025

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

SHANTEL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not hesitate to book again!
Stayed 1 night in Apr 2025

6/10 Okay

Isioma

Stayed 3 nights in Apr 2025

10/10 Excellent

Calvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, many tips from valet guy especially William.
Stayed 7 nights in Mar 2025

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Greatness!
Stayed 6 nights in Mar 2025