2/10 Terrible
MORGAN C
Traveled with partner
Feb 7, 2026
Disliked: Cleanliness, amenities
No bar in lobby until 5 or 6. Dirty rooms. Housekeeping never came or restocked coffee even after multiple requests. Food was bad at all meals. Egg station was only good breakfast. Pancakes and French toast were dry. Fruit was usually gone by 9am. Anything in the serving dishes felt like leftovers from previous nights dinner. No alcohol served in the buffet, no pool side food. No drinks in mini fridge. Tv that had no options. VERY uncomfortable bed. Ive never slept worse. I tossed and turned every night to the point of having to sleep on sofa. No extra blankets, loud noise from staff and construction in the mornings. No room service that I was aware of. Had to by beer across the street at Oxxo for the room. Luna restaurant food menu was boring and the ribeye is not a ribeye. Adult pool is full of human particulate. Its disgusting. Pool bar staff was nice but not many options. Low proof alcohol but witnessed a few people get overly intoxicated. Not sure from dirty beer taps or bacteria in the mixers from sitting out most of the day or from recreational drugs. Paula (paola?) Was fantastic. Great for activities and karaoke which they canceled the 2nd night of with no explanation. Lobby was uncomfortable and empty. The "club" seemed like it was for swingers. Also if you have mobility issues, dont book here. The elevator sometimes works and there are still stairs you'd have to climb.
MORGAN C
Stayed 7 nights in Jan 2026