Hotels with Shopping in Punta Cancun
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Punta Cancun hotels essential information
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Recent Hotels with Shopping Reviews
Hotel Riu Palace Las Americas - Adults Only- All Inclusive
4/5 Good
"Nice Hotel, but Disappointing Overall Experience Overall, our stay was nice, but several things need improvement. The rooms are outdated, and the Wi-Fi was terrible, constantly disconnecting. The hotel is very strict about who enters, yet that same attention doesn’t seem to apply to guest behavior and safety. The ocean water was also brown and unclear due to the recent hurricane and rain. I understand this is beyond the hotel’s control, but it’s worth mentioning. What disappointed us most was an altercation on our last day with a guest who felt entitled to reserve beach chairs for hours without using them. He even claimed this was basically “his hotel” and that he could reserve whatever he wanted. These amenities should be available to all guests, regardless of which tower they’re staying in. Worse, he made threatening gestures toward my brother and me. We reported this to staff, who promised to address it, but from what we observed, nothing was done. The hotel needs clearer rules about reserving chairs and better enforcement. No guest should feel entitled to shared spaces or intimidate others. Although we met some kind people, the overall atmosphere wasn’t welcoming. We came to enjoy a family vacation but left disappointed, especially by the lack of staff intervention. I hope management takes guest safety and feedback more seriously."
A verified traveler stayed at Hotel Riu Palace Las Americas - Adults Only- All Inclusive
Posted less than an hour ago
