Hotels with Casino in Puerto Aventuras

"Hotel is great and staff was amazing (most of them!). We have access to a private pool and that was amazing. However, the noise/music from the pool was loud and people “reserving sun beds” was really annoying. Food was a bit repetitive for a 5* but generally good. Great to have free parking. Theatre for the shows was good and there were events organised each night. "

"Didnt use the pooll"

""The resort in Playa del Carmen had so many wonderful aspects—beautiful grounds, fantastic food, and most of the staff were exceptional. However, I had a deeply upsetting experience. After being seated in a restaurant, my girlfriend was asked to leave due to a dress code, which was incredibly embarrassing, especially since we were already seated. The assistant concierge manager’s response was frightening—he spoke in a threatening, almost thuggish way, and it left us uneasy, especially as tourists in a foreign country. I also made a mistake by reacting in anger and disrespecting her on the way out, and I deeply regret that. My reaction was a response to feeling powerless, but I take full responsibility. Despite this, I hope the resort addresses this behavior, because it otherwise has great potential. I give the resort 3 stars—the staff and setting were fantastic, but this incident left a serious mark on our experience.""