Bed quite comfortable , breakfast great, shuttle to hotel and back to airport extremely convenient. What spoiled our stay as we arrived at 10pm, wasthe response of service of the desk staff. We are 2 seniors 78 and 84, both walking with canes and holding on to canes. At that time, no other customers at front desk. We had each a heavy suitcase. I had to ask the male to lift the suitcases onto cart, no offer from that staff to take it to our room on the 3rd floor although it would be apparent to anyone seeing me struggling manuevering the cart. That in itself spoiled our stay. The inattention to our needs and lack of a kind simple action!