I've summarized your hotel feedback to a maximum of 1500 characters, highlighting your key points:
Hotel Stay Feedback: A Mixed Experience for a Returning Guest
As a returning guest, this stay was largely disappointing due to significant maintenance issues: main doors wouldn't shut, had holes, and bathroom faucets detached. Check-in was slow, indicating a need for more staff to handle simultaneous arrivals and departures.
Restaurant experiences were frustrating. Concierge denied reservations, yet two restaurants were closed for "low occupancy." The Italian restaurant, though empty, made us wait 45 minutes without a reservation, then allowed entry as a "favor." This reflects poor low-season management. Overall food was bland, wine sour, and dining quality below average, especially the disappointing Beach Buffet with its lack of options and flavorless dishes. More waiters are needed at the pool and beach areas.
The highlights were the Black & White Bar, where bartenders were kind, helpful, and swift, serving refreshing drinks. The pizza lady was also very nice. The Main Buffet offered great variety and fresh coffee, meeting expectations. The best time was spent at the palapa bar next to the beach, which was a blast.