2/10 Terrible
Kara
Nov 1, 2025
We were woken at 3:30 am to move in our room. Literally chewing through a bag we had travel snacks in. When I saw up and turned phone phone light on I saw them scatter.
At 4 am they did move us to a different room however after a long day of travel having to wake my sons up and pack myself, husband and two kids to switch rooms all while shaking everything out was extremely stressful.
The next morning in lobby I was filling out a refund request and noticed someone else was doing the same. She was on the 5th floor which is where we had just been moved to and had the same issue .
The lady at front desk told us there was an abandoned property next door which was causing the issue, my husband said put out some mouse traps and you’ll get them, her response was there were far too many to catch.
I’ve been trying to get a refund since we checked out Monday.
Horrible. We didn’t even want to eat the breakfast due to an obvious mouse infestation!
Kara
Stayed 2 nights in Oct 2025






























