The room was good—very clean, comfortable, and well-kept! Unfortunately, the pool and hot tub were unavailable during my stay, which was disappointing since that was one of the main reasons I chose this hotel. When I asked the front desk about a possible partial refund for the inconvenience, the staff member was rude and dismissive, saying, “I doubt you’re getting anything for it.” That interaction definitely left a bad impression. Other than that, my stay was fine overall.