Baja California Peninsula Vacation Packages

This property is completely outdated, starting to show signs of war, tear, lack of maintenance, and many things were not working or out of order. My altitude room that I paid extra for, although oceanfront, was pretty basic, very sparse, and not even a dresser to put clothes in for a week getaway. They alternate when the buffet is open, and two nights we were there. It was not open. We paid extra for altitude, and the rooftop bar was closed two nights in a row, one on a regular basis, and the other because of a private party. Pool tiles were falling off on a regular basis, and the lounge chairs, were most certainly from the 1960s. Beat up wood with totally flat cushions. Food in the restaurant was actually pretty good, however, the buffet was mediocre at Best. The clientele of people here was certainly low-grade, as I’m sure there are great deals to be had so it attracts all kinds. I must give the staff a shout out, as they were the best thing about the property. Everybody, upbeat, happy, smiling, and very accommodating and helpful. I definitely would not stay here again, no matter what the price.

Excellent experience. We did the AI package and was not disappointed. Highly impressed with the one bedroom suite!

We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!

I don’t ever write reviews but felt I had to warn future travelers. This resort is dated. The customer service is awful, specifically the front desk. We encountered a young woman named Dayan when we had an issue with a huge leak in the ceiling in our room, causing a huge puddle in our kitchen. She was instantly rude, never smiled, apologized, actually acted as if it were our fault or problem. I’ve never encountered a “customer service” rep so inconsiderate in my life. I give this resort a failing grade as they just don’t make it feel relaxing and a good vibe. Find another resort!!!

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.