6/10 Okay
Shannon
Traveled with family
Mar 17, 2024
Liked: Amenities
So this property is very outdated to start with, they also immediately push the timeshare scam. The resort does offer fun stuff but then to even use the basket ball court or any amenities you must “rent” the balls to use then and play ect… also, We found a few bugs in our bed we were worried it was bed bugs and called the front desk their answer was someone can come spray it?!?! Not move us rooms or anything…and it was the bed my kids eere in so they were supposed to sleep on chemicals same day? I’d never even heard of this option before (it’s never happened to me before at a place tho either) The response was terrible and then they never even came to the room either and then lied to us about it after the fact when I called to see what happened. The rooms are old, outdated, spacious yes, seemed subpar cleanliness at best and windows are full of algae so you can barely see out of them. For the most part most of the staff was nice especially the security team. I was refunded PART of the ridiculous $100 in taxes and resort fees. But only after going to the front desk on checkout and having to ask about it only then was I given a small fee return. Overall 6/10.
Shannon
Stayed 2 nights in Mar 2024