I did not catch his name, but the Manager was very professional and helpful, in fact all staff members that I dealt with were. The property, building, rooms, etc. appeared very dated, dim, dark, dank, stale, just older and somewhat unkept in general. Like staying at a hotel that was built in the 60's - 80's I guess. This had nothing to do with the staff there. This is a corporate "neglect" issue. Again, staff was very friendly and helpful, but we would not stay here again based on the facility. I should mention, we received the upgraded room from the Manager because the room that we were given was not cleaned when we entered it. There was an odor and the linens in the bathroom were clearly used and not replaced. Wet wash cloths still hanging on the shower rod., etc.