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Palazzo Firenze

4.0 star property
Hotel with free breakfast, a short walk to Spaccanapoli
VIP Access

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Photo gallery for Palazzo Firenze

Terrace/patio
Front of property
Lobby sitting area
Classic Double Room | 1 bedroom, minibar, in-room safe, soundproofing
Rooftop terrace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
16 Via Firenze, Naples, NA, 80134
  • Molo Beverello Port
    ‪2 min drive‬
  • Via Toledo
    ‪3 min drive‬
  • Port of Naples
    ‪3 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪5 min drive‬
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Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, minibar, in-room safe, soundproofing

Classic Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Separate tub and shower, free toiletries, hair dryer, bidet

Superior Double Room

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, soundproofing

Deluxe Double Room

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | 1 bedroom, minibar, in-room safe, soundproofing

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, minibar, in-room safe, soundproofing

Classic Twin Room

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, minibar, in-room safe, soundproofing

Quadruple Room

  • 323 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Separate tub and shower, free toiletries, hair dryer, bidet

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, soundproofing

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, soundproofing

Suite

  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, soundproofing

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, soundproofing

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

1 bedroom, minibar, in-room safe, soundproofing

Quadruple Room

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Classic Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

1 bedroom, minibar, in-room safe, soundproofing

Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room

Bathroom | Separate tub and shower, free toiletries, hair dryer, bidet

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

1 bedroom, minibar, in-room safe, soundproofing

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

1 bedroom, minibar, in-room safe, soundproofing

Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

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About the neighborhood

Naples

Located in Naples City Centre within a short walk of Spaccanapoli, Palazzo Firenze is within a mile (2 km) of other popular sights such as Naples Underground. This 40-room, 4-star hotel has free breakfast and a restaurant, along with free in-room WiFi.

What's nearby

  • Piazza Giuseppe Garibaldi - 3 min walk - 0.2 miles
  • Naples Underground - 15 min walk - 0.8 miles
  • Molo Beverello Port - 2 min drive - 1.4 miles
  • Via Toledo - 3 min drive - 1.4 miles
  • Port of Naples - 3 min drive - 1.0 mile

Getting around

  • Piazza Garibaldi Station - 2 min walk
  • Naples (INP-Naples Central Rail Station) - 4 min walk
  • Naples Intl. Airport (NAP) - 59 min drive

Restaurants

  • ‪Caffè Mexico - ‬4 min walk
  • ‪Gran Caffè Novara SRL - ‬3 min walk
  • ‪I Sapori di Parthenope - ‬2 min walk
  • ‪Pasticceria Eredi Carraturo - ‬3 min walk
  • ‪McDonald's - ‬2 min walk

About this property

Palazzo Firenze

Hotel with free breakfast, a short walk to Spaccanapoli
Palazzo Firenze features free WiFi in public areas, a terrace, and laundry facilities. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage.
Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and bidets. Other standard amenities include minibars and safes.

Languages

English, French, Italian, Spanish

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View from room

Starhotels Terminus

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,000 reviews
$151 nightly
The price is $178
Jul 6 - Jul 7
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: EUR 30 per day (10 ft away)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number IT063049C2WYLNFBCC

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Frequently asked questions

Is a free cancellation option available at Palazzo Firenze?

Palazzo Firenze offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Palazzo Firenze?

As of Jun 6, 2025, prices found for a 1-night stay for 2 adults at Palazzo Firenze on Jun 16, 2025 start from $269.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Palazzo Firenze?

This hotel is situated in Naples City Centre within a short 8-minute walk of Spaccanapoli and also 17 minutes on foot from Naples Underground. You'll also find Via Toledo and Port of Naples within a short drive.

Is there parking available at Palazzo Firenze?

No, there isn't parking available at the hotel.

Does Palazzo Firenze include a casino on the premises?

No, Palazzo Firenze doesn't have a casino.

Will I find an indoor pool at Palazzo Firenze?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Palazzo Firenze?

Couples staying at this hotel will appreciate amenities like a minibar and a separate bath and shower as well as a bar.

Does Palazzo Firenze have a hot tub?

No, there isn't a spa tub at this hotel.

Does Palazzo Firenze have a restaurant with a breakfast menu?

Yes, Palazzo Firenze serves free buffet breakfast at Palazzo Firenze each morning.

Will Palazzo Firenze allow pets to stay for free?

No, pets aren't allowed at Palazzo Firenze.

Does Palazzo Firenze have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Palazzo Firenze?

The closest major airport to Palazzo Firenze is Naples Intl. Airport (NAP), which is 5 mi away (59 minutes by car).

Are there rooms with balconies at Palazzo Firenze?

No, there aren't any guestrooms with balconies at Palazzo Firenze.

Palazzo Firenze Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 243 out of 454 reviews
Rating 8 - Good. 145 out of 454 reviews
Rating 6 - Okay. 39 out of 454 reviews
Rating 4 - Poor. 13 out of 454 reviews
Rating 2 - Terrible. 14 out of 454 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms and really nice staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Weekend Stay!

Lovely weekend stay! Very easy to get to from the main train station, clean and comfortable room, really good value for money!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, and the breakfast excellent
Stayed 3 nights in Feb 2025

8/10 Good

Helena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great, area is very dirty , lots of weird people around. But convenient location due to proximity of central rail station.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jesus, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Feb 2025

10/10 Excellent

Yufeng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay :)
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place, with a glorious breakfast, but in an iffy neighborhood.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin service, bra läge, rent och snyggt.
Stayed 5 nights in Jan 2025

6/10 Okay

Andrew

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel.

We highly recommend your hotel. Staff was friendly and efficient. We would definitely stay here again. One minor issue - the bathroom door squeaked loudly. All in all we tremendously enjoyed our stay. Super location.
Stayed 3 nights in Jan 2025

8/10 Good

Walid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine, however it was did that they had a key where you leave it at the front desk when you leave and pick it up when you come back. Seems it’s stuck in the 1960’s that way as this is what you seem in the old movies. In addition the wifi in my room did not work. On occasion I would get 1 bar and but usually nothing.
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Very clean and well kept property

It was overall a good experience. From the time we checked in, Mauricio was very helpful and the front desk people were very helpful to us. Bartenders and breakfast servers was very friendly and helpful. However, there was one guy named, Francesco (front desk) who was not friendly and won’t even look at you. We saw him on the 2nd day we were asking for our keys but he didn’t smile or look but almost threw the keys to us. We thought he was just having a bad day but the next and the following days he was looking very pissed even to other guests. We thought he is in the wrong industry working. We know how the other workers or the company in general would be affected with one single bad review. We value how the hotel is keeping its quality and cleanliness despite the location which is a very chaotic outside. I still feel that the hotel deserves a 4 star rating even with the bad experience with Francesco. Thank you again for the warm hospitality.
Stayed 3 nights in Jan 2025

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice with polite and helpful employees. Area is not the best. A bit dirty, with many homeless. Conveniently close to transportation however.
Stayed 2 nights in Jan 2024

6/10 Okay

PIYUSH

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property and service both were good once you enter the property. Problem is that it is in the heart of real dump, trash and homeless people all around right across. Makes you feel unsafe.
Stayed 5 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel in a bad neighborhood

This hotel is about a 5 min walk from Naples Central train station. Having traveled to many countries in Europe, the area around the station was by far the scariest and dirtiest. This atmosphere holds true for the neighborhood around the hotel -- police were readily patrolling the area. The good: the hotel is clean and has a great breakfast. The staff was nice, moving us to a quieter courtyard room due to the noisy street. I would not come here again, solely due to the area. If you don't mind the shady area, this is a great train station hotel in which to stay.
Stayed 3 nights in Dec 2024

8/10 Good

Carol

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was comfortable and the breakfast was good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul, Oxford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and proactive staff, very helpful. A good and comfortable hotel, situated one street away from Piazza Garibaldi so very conveniently located for trains, coaches and airport bus, although the streets outside are a little sketchy. Room could have done with a little more storage space for clothes. Breakfast buffet was very good.
Stayed 3 nights in Nov 2024

10/10 Excellent

Art

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So go to location is great very close to the station and very close to everything you need. The problem is neighborhood a little rough, but never had an issue with anyone.
Stayed 3 nights in Nov 2024

10/10 Excellent

Fabio

Stayed 2 nights in Nov 2024

4/10 Poor

David, Woodstock

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Within a 8 minutes of train station. Internet connection was problematic…had to go to the bar or stand in hallway by the elevator for a connection. One staff said they are working at fixing it, while others didn’t know of problem. Nice breakfast buffet. Few restaurants in area. Comfort was okay though pillows were underwhelming. Wouldn’t book again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel in a terrible area

Hotel staff were fabulous. Warm, welcoming and friendly. They went above and beyond to make sure you have a good experience. The room itself was also very nice. Unfortunately it is not in a nice area. Did not feel safe walking around that part of Naples.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Stayed 1 night in Nov 2024

8/10 Good

Elissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location. Hotel is comfortable and staff are helpful. I would recommend it to others.
Stayed 2 nights in Nov 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Palazzo Firenze is a beautiful property located centrally in Naples. Excellent staff and beautiful rooms. The breakfast was outstanding. Highly recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Lucia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower area needs to be sealed because the water flooded in the room. Staff at the hotel very professional, welcoming, excellent staff.
Stayed 1 night in Oct 2024