Romeo Hotel5.0 out of 5.0
Recent guest reviews
We reserved a Deluxe Harbor View room but were upgraded to a Corner Suite with views of the harbor and the city. Not huge but a nice size. We booked through Virtuoso so our room was upgraded and we were also given a €85 food and beverage credit, two coupons for cocktails at their bar, plus the full buffet breakfast. There was a lovely assortment of fresh fruit waiting for us in the room and also one of the most impressive, small boxes of chocolate we have ever been given by a hotel. Each chocolate was crafted in such a beautiful or unique way. The Romeo has a great central location that faces the Bay of Naples and is located next to the harbor so it’s easy to hop on a ferry for a day trip. Capri, Amalfi, Ischia and Positano are all only about 40 minutes away. There is a pool bar on the ninth floor where there is a small pool and a sweeping view of the bay (see picture). Romeo has a Michelin one star restaurant called “Il Comandante” but we could not make it work in our schedule as they are closed on Sundays and Mondays. The gym is fabulous. The quality of the machines and the variety are outstanding for a property of this size. Also of note was a super nice children’s playroom. We had to walk through it to get to the gym and could not help but notice how lovely it was. The hotel has lots of very cool modern touches. There is a vertical fountain in the lobby that changes water patterns every three or four seconds. It was a bit mesmerizing. Also there are some crazy lights in the hallway on the way to the gym. Worth going down to take a look at. The modern touch I did not care for was that the shower is open air in the bathing room next to the bathtub. It is not enclosed. I don’t know why anyone would ever want a shower like that. And it could be slippery. Please see picture. My criticism of this hotel would be some of the service. Maybe it’s the staff at this hotel or maybe it’s just Italy. But to take 20 minutes to get a cocktail when the bar is practically empty is not acceptable.
We stayed in this hotel for six nights. Some reviews suggest that the area near the port is a bit run down but we did not find this to be a problem. There were a number of good restaurants, bars and shops nearby, and the dining at the hotel was excellent. It is very close to the historic centre. We walked to most of the places that we wanted to visit in Naples. The staff are very friendly and helpful.
Yesterday at 6pm, when I returned to the hotel, I decided to go to the pool and as I arrived in a bathing suit and bathrobe, I was politely asked to go to the bar on the floor above to put down my belongings and have a drink, as the 8 deck chairs were occupied... 4 hours later, at 10pm, I returned to the hotel and went back to the same bar in order to smoke a cigar and found it totally empty. I was told that this bar was reserved for the restaurant and asked to go to the pool area, this time being fully dressed with no intention to go swimming... Faced with this Kafkaesque situation, I asked to see the manager and after waiting for more than 10 minutes, the staff came to tell me that he had no time for me ... This is a 5-star hotel for which I have already paid an extra upon arrival to change room, as the deluxe front one I had reserved was overlooking a horrible run-down warehouse..... Finally, as I found a smoking room on the groundfloor, I was told that it was forbidden to minors knowing that I was accompanied by my 14 year old daughter ... Was I expected to book a table at the restaurant on the terrace of the hotel next door in order to smoke a cigar? This is unacceptable for a five star hotel and so is the attitude of the manager!
Thank You for Your job. hotel each time is better. You took into consideration our previous comments at booking.com. we saw some changes) very good. i will be back if i visit Naples one more time. I hope it will be soon
We were a little apprehensive about visiting Naples. However, the staff and hotel facilities of the romeo were so over the top we will reccomend your hotel and fine city to all we meet. Grazi mei. Our 8th floor suite was extraordinary!
Friendly helpful staff in all areas, relaxing rooftop pool area, comfortable room The pool is great after a day walking – hot water with Jacuzzi seats. We spent an hour or so each afternoon / early evening in here looking out over the harbour and sea towards Vesuvius – really relaxing. However we didn’t like walking through the restaurant/bar in our dressing gowns. Minor irritation was a shortage of places to dry swimwear and gowns etc in the bedroom. Our requested higher floor room was comfortable and a good size with sufficient storage space for a couple on a 4 night city break. Housekeeping was exceptional with both daytime and evening service. Bottled mineral water was provided free and empties replaced at no cost – a nice touch so we didn’t have to remember to buy some for the room each night In our shower we came across a new method of getting the main shower head to work – we had to turn the holder for the hand held shower to get the main shower to work!! It was a good shower - hot and strong Breakfast was a combination of cold buffet plus hot breakfasts made to order from a menu – ours were all to a good standard. Even If you are on an included Breakfast basis, some items are still extra so look at menu carefully. Similarly, check the prices for bar drinks before you order. We found some drinks to be surprisingly expensive compared with both other hotels of the same standard and at home. If you are going out on trips, give yourselves plenty of time for breakfast – delivery of cooked items and hot drinks were at a pace for a leisurely meal rather than any urgency. If/when we go to Naples again we would definitely return to the Hotel Romeo
Beautiful property, lovely staff, very expensive food! My wife and I stayed here for our annual anniversary weekender. The hotel is very lovely and modern especially the wellness suite which boasts a personal sauna, steam-room and jacuzzi - which we made the most of. The only downside I think is that the breakfast which is super expensive at 30 euros per person for a cold set menu although there is an a la carte option. Room service was a more respectable price per item, which we chose over breakfast, but you should expect to pay a pretty penny excluding the 15% service charge al the same! That aside the hotel was lovey and definitely gets 5 stars from us!
Very modern hotel, nice staff , modern amenities however situated on a highway and the windows are not very insulating so bring earplugs Hygiene is questionable as I discovered human excrement on the head board and lower side of the bed
The Romeo hotel is located at the port of Naples, not a very nice neighbourhood, but walking distance to historic center and shopping streets. The hotel is excellent, with very good service, nice clean rooms, the view from the rooms is not great, but the view from the pool (9th floor) and bar/restaurant is great! The breakfast is wonderful (on 9th floor) with great views. The regular restaurants are good (but expensive), but with many other choices in Naples, you can get better quality for cheaper price elsewhere. The highlight of this hotel is the spa: large new spa area with several jacuzzi's, sauna, steambath, relax area with tea, and several choices for massage. There is also a well-equipped gym. Overall, definitively one of the best hotels in Naples - we will go back !
Amazing hotel, beautifully designed, lovely helpful and friendly staff. Amazing spa and stunning rooftop pool with amazing views. Breakfast was also amazing beautifully set out and plenty of choice. Roof top bar is well worth a visit for cocktails with stunning views. Well worth a visit this hotel we would definitely return.
- Walking distance to Molo Beverello Port and Castel Nuovo
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Located in Historical Center, Romeo Hotel is within a 10-minute walk of popular sights such as Molo Beverello Port and Castel Nuovo. This 82-room, 5-star hotel has 3 restaurants, a full-service spa, and an outdoor pool. It's in central Naples and also a short walk from Galleria Umberto and Teatro di San Carlo.
Relish the Mediterranean cuisine at Bistrot 9850, one of 3 onsite restaurants, which serves dinner, or enjoy the ocean views at Il Comandante. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
The 82 rooms are soundproofed and have an array of amenities, including minibars, espresso makers, and free bottled water. Guests can expect free WiFi and wired Internet, along with satellite TV. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in pillow menus. Safes, phones, and desks are also available.
Guests of Romeo Hotel enjoy a full-service spa, an outdoor pool, and a health club. If you drive, self parking is EUR 33 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 90.00 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 3 spa tubs, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 1211 reviews