Romeo Hotel5.0 out of 5.0
Recent guest reviews
This trip was mainly to spoil my husband for his birthday. Romeo Hotel provided amazing opportunities to relax (spa areas & comfortable room) and opportunities to play with downtown Naples so close. Everything in the room representing luxury and we enjoyed it all!
With only a two day stay in Naples, we waffled between the Romeo Hotel and the Grand Hotel Vesuvio. We ultimately picked the Romeo as it was considerably cheaper. And first let me say, it's a really great hotel with problems that are mainly out of its control. First, the staff is great. Really helpful, funny and also steered us to an excellent guide who gave us a great tour of the city. The bar is terrific, with great spuntino and drinks along with a taste of something from their sushi bar. The rooms, we had a junior suite - are great and comfortable. They are slightly oddly laid out, and a bit of an obstacle course getting to the bathroom until we found an extra sliding door that made it easier. We tend to like modern hotels in old world cities but sometimes they are a challenge in terms of technology, light switches and curtain closing. The view - we were prepared for it - we saw all the pictures, we knew it was not the view of the Grand Hotel but we could clearly see Mt. Vesuvius. Not really a big deal to us as we were only there two nights but it might be off-putting to others. Really the only issue was the noise vs. room being cool issue. We know heat only comes on in November in Italy but at the Romeo it also means that their AC system is for the hotel at large and not controlled in the room. With full sun hitting the windows, the room got quite hot. But opening the windows is a cacophony of sirens, honking horns and exhaust fumes. Again loved everything else about the hotel but they need to figure out a way to let you cool your room and not have to open the windows on hot days. We have stayed in other big cities and know they are noisy but the street is particularly loud.
For this review, bare in mind I spent €290 per night room only for this hotel and this is why I am so critical. We arrived at around 21:00 on Thursday evening. There was no doorman to help us with our bags, this normally would not bother me but there are a number of steps up to the reception area, so I would expect a five star hotel to have the door man on duty at all times to help guests. Check in was fine but when we got to our room it was like a sauna, we tried to turn down the air conditioning but that did not work. We went to reception to ask if anything could be done. They explained that the hotel was set at 24 degrees and the lower levels of temperature for the air conditioning are not available during this season. They said they would get housekeeping to turn off the air conditioning and open the window whilst we were at dinner. When we got back to the room, it was cooler but it was impossible to leave the window open all night as the room was in the front of the building on a main road which was extremely noisy durning the entire time, day and night. After we closed the window, I managed about two hours sleep before the room became too warm again. I tried opening the window but had to close it again because of the noise. As a result, I only had two hours sleep that night. The next morning, we asked at reception if anything could be done, a very disinterested man at reception said again he would get house keeping to turn off the air conditioning and opening the window. I explained about the noise but he gave no other solution. When we arrived back that afternoon, the air conditioning was going full blast and the windows was closed. I nearly burst out crying as I was so tired all I wanted to do was sleep but it was too warm. So, for the third time I asked reception if anything could be done, initially I got the same answer about turning off the air con and opening the window. At that stage, close to tears, I said I wanted to check out because I could not spend another two nights in the hotel under those conditions. The receptionist said he would see what he could do. An hour later he said house keeping would change the set temperature on one of the lower floors. Another hour later we were installed in the new bed room where the temperature was much lower. I immediately had a nap. However, then I discovered how badly designed the bathrooms are. The toilet and shower areas are surrounded by glass walls with an automatic light. If your partner visits the toilet, the light goes on and cannot be turned off manually. The light stays on for quite a long time, illuminating the entire bedroom, making it impossible to sleep. Don’t bother paying extra for a front room, the view is of industrial buildings, car parking and ferry ships. When we were in the sixth floor, we could just about see the top of Mount Vesuvius but when we were moved to the third floor, we had no “view”. All in all, I was very disappointed with the hotel. Thinking back, I don’t think I received an apology about the temperature in the bedroom, I was made feel like I was strange because I didn’t want to stay in a room at 24 degrees (FYI, the recommended temperature for a bedroom is between 16 and 18.5 degrees). I was just told, Italians like the rooms to be warm. Well, when I was sitting in the bar area, 90% of the people around were not Italians so the hotel needs to cater for all nationalities. I would not recommend this hotel to friends and I would not stay here again.
We stayed here for 1 night after staying in vico equense for a week, This is really a beautiful modern hotel with amazing rooms and facilities, unfortunately it was pouring with rain while we were there so didn’t get to experience the rooftop bar and maybe with the roof open the atmosphere would have been better, views on the lower floors are limited due to large building and huge cruise liners that block the view a little. We had dinner in the Il Comandante restaurant which was absolutely fabulous, the food, service and atmosphere were exceptional!! We would definitely stay again.
Romeo, pronounced as in Alfa Romeo but if if you say Romeo as in and Juliet no one will mind, The Romeo was a lovely start to a holiday that then lead to the Amalfi coast and on home in Provinca de Caserta. From the sfogliatella to the view of the port from the roof top pool, the room, concierge, spa and breakfast were great. I appreciated speaking in my Neapolitan dialect but it wasn't necessary. Romeo is in a great location easily walk able to sights. Looking forward to next time.
Lovely hotel in the lovely city Napoli went to see family for a long weekend nice and close to everything really nice rooms really clean will be using again for sure, lovely pool, bar and restaurant. Will be visiting again soon.
Lunch .....was well just ok, the room was clean but loud. The other rooms bar and restaurant could use a good cleaning very italian upkeep.The staff kind and pool a joke, it's amazing how the sell it but no sun, and more like a big bath. II will not recommend this to friends unfortunately it looks much better on line than in reality.
I enjoyed everything about my stay here. I am American with a strong understanding of the Italian language and culture but my fluency isn’t as strong as I wished it was. I appreciated their approach to tourists upon my arrival and it was very easy to get around the property. Absolutely beautiful accomodations and even the gym was impressive! The turn down service was a welcomed surprise along with the sfogliatella waiting for me in a small dish.
Our first time in Napoli, not very impress with the city but this hotel is unbelievable. One of the nicest hotel I have stayed at and I have stayed in many hotels all over the world. The SPA is a must, real cool and relaxing. If you have to be in Napoli and the price does not bother you, this is the hotel for you.
Stayed here many times, always a warm welcome, great service. Decor is still in perfect shape, food is excellent and the gym is good also. I appreciate that the staff speak perfect English since my Italian is terrible.
- Walking distance to Molo Beverello Port and Castel Nuovo
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Located in Historical Center, Romeo Hotel is within a 10-minute walk of popular sights such as Molo Beverello Port and Castel Nuovo. This 82-room, 5-star hotel has 3 restaurants, a full-service spa, and an outdoor pool. It's in central Naples and also a short walk from Galleria Umberto and Teatro di San Carlo.
There are ample dining options with 3 onsite restaurants, including Romeo Bar, which specializes in sushi. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
The 82 rooms are soundproofed and have an array of amenities, including minibars, espresso makers, and free bottled water. Guests can expect free WiFi and wired Internet, along with satellite TV. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in pillow menus. Safes, phones, and desks are also available.
Guests of Romeo Hotel enjoy a full-service spa, an outdoor pool, and a health club. Valet parking is EUR 33.00 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 90.00 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 3 spa tubs, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 1165 reviews