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Grand Beach Hotel Surfside

4.5 star property
VIP Access

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Photo gallery for Grand Beach Hotel Surfside

3 outdoor pools, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Lobby
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
9449 Collins Avenue, Surfside, FL, 33154
  • Place, Surfside Beach
    ‪2 min walk‬
  • Place, Bal Harbour Shops
    ‪5 min walk‬
  • Place, Bal Harbour Beach
    ‪6 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪34 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

  • Ocean view
  • 1078 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Suite, 2 Double Beds (Standard Double Suite)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 2 Double Beds (Standard Double Suite)

9.6 out of 10
Exceptional
(11 reviews)
  • 500 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Suite, 1 King Bed (Standard King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Standard King)

8.4 out of 10
Very good
(18 reviews)
  • City view
  • 413 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Suite, 1 King Bed, City View (Sunset View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, City View (Sunset View King)

8.0 out of 10
Very good
(11 reviews)
  • Bay view
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 1078 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Room, 3 Twin Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Twin Beds (Partial Oceanview 2 Bedroom Queen Dbl)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1078 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

View all photos for Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

7.4 out of 10
Good
(3 reviews)
  • Bay view
  • 1000 sq ft
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

8.4 out of 10
Very good
(14 reviews)
  • Ocean view
  • 440 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Suite, 1 King Bed (Ocean View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Ocean View King)

7.6 out of 10
Good
(15 reviews)
  • Ocean view
  • 413 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Suite, 1 King Bed, Pool View (Pool View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Pool View (Pool View King)

9.0 out of 10
Wonderful
(2 reviews)
  • 413 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

7.0 out of 10
Good
(2 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (2 Bedroom Sunset View King Queen)

  • Bay view
  • 996 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Room, Multiple Beds (Partial Ocean View Two Bedroom King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (Partial Ocean View Two Bedroom King)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 996 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

  • Ocean view
  • 996 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Surfside

Grand Beach Hotel Surfside places you next to Surfside Beach and within a 10-minute stroll of other popular attractions like Bal Harbour Shops. This 268-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Surfside Beach - 2 min walk - 0.1 miles
  • Bal Harbour Shops - 5 min walk - 0.3 miles
  • Bal Harbour Beach - 6 min walk - 0.4 miles
  • Miami Beach Beaches - 17 min walk - 0.9 miles
  • Haulover Beach - 6 min drive - 2.1 miles

Getting around

  • Miami Golden Glades Station - 16 min drive
  • Miami Intl. Airport (MIA) - 38 min drive

Restaurants

  • ‪Flanigan's Seafood Bar and Grill - ‬3 min walk
  • ‪Makoto - ‬11 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Bal Harbor Bistro - ‬8 min walk
  • ‪The Surf Club Restaurant - ‬10 min walk

About this property

Grand Beach Hotel Surfside

Guests of Grand Beach Hotel Surfside have access to a full-service spa, 3 outdoor pools, and a gym. Valet parking is offered for USD 58 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach hotel include 4 hot tubs, free WiFi in public areas, and conference space.
Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, refrigerators, and minibars.
3 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Terrace/patio
Grand Beach Hotel Surfside West
Surfside
  • Pool
  • Hot tub
  • Spa
  • Restaurant
8.0 out of 10, Very Good, 1,000 reviews
$260 nightly
The price is $289
May 25 - May 26
Total with taxes and fees
Grand Beach Hotel Surfside West

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 58 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 39 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Plague
  • Lobby Poolside Bar
  • Market Place
  • Sky Bar

Things to do

  • 3 outdoor pools
  • 4 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 9,000 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • iPod dock

Food and drink

  • Chef service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 66.60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 39 for adults and USD 22 for children
  • Valet parking fee: USD 58 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Beach Hotel Surfside

Grand Beach Surfside

Surfside Grand Beach Hotel

Grand Beach Hotel

Grand Beach

Grand Beach Surfside Surfside

Grand Beach Hotel Surfside Hotel

Grand Beach Hotel Surfside Surfside

Grand Beach Hotel Surfside Hotel Surfside

Frequently asked questions

Is a free cancellation option available at Grand Beach Hotel Surfside?

Grand Beach Hotel Surfside provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Grand Beach Hotel Surfside?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Grand Beach Hotel Surfside on May 25, 2026 start from $349, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Grand Beach Hotel Surfside?

Located steps from Surfside Beach, this hotel is in Surfside, and within a 10-minute walk of Bal Harbour Beach and Bal Harbour Shops. You'll also find Miami Beach Beaches and Haulover Beach within a short drive.

Is parking available on site at Grand Beach Hotel Surfside?

Yes, valet parking is offered for USD 58 per day with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at Grand Beach Hotel Surfside?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, Swedish massages, couples treatments, and aromatherapy.

Are there luxury amenities available at Grand Beach Hotel Surfside?

Yes, guests can indulge in luxuries such as 3 outdoor pools, a chef service, and an ocean-view restaurant at this hotel.

Does Grand Beach Hotel Surfside have a casino on the premises?

No, Grand Beach Hotel Surfside doesn't have a casino.

Will I find an indoor pool at Grand Beach Hotel Surfside?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and 4 hot tubs.

What do couples enjoy most about Grand Beach Hotel Surfside?

At this beachfront hotel, there are many amenities for couples, including a chef service and in-room massages in each guestroom, and some feature ocean view.

Does Grand Beach Hotel Surfside have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grand Beach Hotel Surfside feature a restaurant that includes a breakfast menu?

Yes, Grand Beach Hotel Surfside serves buffet breakfast for a surcharge each morning at La Plague.

Will Grand Beach Hotel Surfside allow pets to stay free of charge?

No, pets aren't allowed at Grand Beach Hotel Surfside though service animals are welcome.

Does Grand Beach Hotel Surfside have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Grand Beach Hotel Surfside?

The closest major airport to Grand Beach Hotel Surfside is Miami, FL (MPB-Public Seaplane Base), which is 13.9 mi away (34 minutes by car). Another top airport is Miami, FL (OPF-Opa Locka Executive), which is located 11.1 mi away (42-minute drive).

Are there rooms with balconies that I can book at Grand Beach Hotel Surfside?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy ocean and city views.

Does Grand Beach Hotel Surfside have a wedding venue on site?

There are wedding services available at Grand Beach Hotel Surfside if that's in your vacation plans.

Grand Beach Hotel Surfside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 514 out of 1000 reviews
Rating 8 - Good. 176 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 120 out of 1000 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Erika Joy Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2026

4/10 Poor

Veronica

Traveled with family
Disliked: Cleanliness
El servicio de limpieza es malo, Escaso personal. Caro para las prestaciones incluidas
Stayed 6 nights in Mar 2026

8/10 Good

robert

Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping was terrible. Not arriving until after 5pm both days because we called and not cleaning room. Only 1 of 3 elevators worked so there were long waits. Otherwise the room was excellent and the hotel very nice
Stayed 3 nights in Feb 2026

2/10 Terrible

Solomon

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No customer service whatsoever they made me wait 4 hours to get a room
Stayed 2 nights in Feb 2026

6/10 Okay

Rael

Liked: Amenities
Never made up the room one day despite constant asking. Service terrible. Location great.
Stayed 4 nights in Feb 2026

10/10 Excellent

Brenda

Stayed 1 night in Feb 2026

2/10 Terrible

Jacob, North Miami

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Bad experience, the hotel is dirty, noisy, and very unfriendly staff at reception.
Stayed 2 nights in Feb 2026

6/10 Okay

Eddie

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was not cleaned properly. Dirty on the floor Fridge was broken when we arrived after complaint the fixed the door next day But cleanliness after complaining every day was never done properly Front desk personnel were excellent At the beach staff was excellent At the pools staff was ok - not friendly or helpful
Stayed 3 nights in Feb 2026

2/10 Terrible

Majid, North Miami

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, Noisy, very unfriendly reception. room is not well maintained and isn't properly cleaned
Stayed 2 nights in Feb 2026

10/10 Excellent

eleora

Stayed 3 nights in Jan 2026

4/10 Poor

Dipalben

Liked: Property conditions & facilities
Disliked: Cleanliness
There was ants in the rooms and floor was not clean. Sink was not draining water. But, customer service was good. There was not proper info for hot tub and pool hours
Stayed 3 nights in Feb 2026

8/10 Good

Charles, Brooklyn

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Not well cleaned rooms where filthy and beyond terrible service and customer service
Stayed 4 nights in Feb 2026

8/10 Good

yasmin

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The front desk, pools and outdoor areas are very nice. The housekeeping was horrible. Nobody came to clean our room and after two days I had to call to request. Even when they came, it was very quick. The floors weren’t cleaned for five days and our feet were black by the time we left. The room was full of sand. They didn’t even come to collect the dirty towels or give us new ones and we had to call down for paper towel. There was dust on the floorboards and lamps. For the money we paid I was expecting the rooms to be cleaner. The seagulls on the beach were crazy. Very aggressive. They were stealing food and not afraid of humans. One came so close to me i felt the wings and feet graze my head! Another bird stole my sunscreen thinking it was food.
Stayed 4 nights in Feb 2026

6/10 Okay

Jonathan

Stayed 3 nights in Jan 2026

8/10 Good

ISAAC

Liked: Cleanliness, property conditions & facilities
Great location nice rooms beautiful Property
Stayed 5 nights in Jan 2026

6/10 Okay

Miriam

Traveled with family
Disliked: Cleanliness
Cleanliness Public bathrooms are not maintained at all One room had room fragrance to cover up Not a pleasant scent Insufficient seating in lobby If the hotel is full of guests why cordon off couch seating???
Stayed 3 nights in Feb 2026

2/10 Terrible

Bracha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Late check in 8pm , room dirty , bedroom furniture broken , bathroom old , amenities are terrible
Stayed 6 nights in Jan 2026

6/10 Okay

Edward, Great Neck

Traveled with partner
The room was not in good condition for the price.
Stayed 4 nights in Dec 2025

6/10 Okay

Patricia

Traveled with group
Liked: Cleanliness
Disliked: Amenities
On the upside staff was pleasant and helpful, there were just not nearly enough of them around. There was seldom staff at the upstairs adult pool and guests regularly brought their children to the adult area. Additionally, there were children running through the lobby, unsupervised by parents or checked by staff. The facility was well maintained but dated. It was not the most expensive hotel in the area but for 800+/night, I expected more.
Stayed 4 nights in Jan 2026

10/10 Excellent

Robert, COOKSTOWN

Stayed 2 nights in Jan 2026

4/10 Poor

Jason

Traveled with group
Liked: Amenities, property conditions & facilities
Staff is awful. So poorly trained. They didn’t clean our room for 2 days and even then I had to beg. The front desk blamed guests for “over using the bathroom” by the lobby. No accountability. Middle elevator has been broken for 2 years +. Great location and nice hotel but the poor service just isn’t worth it.
Stayed 3 nights in Jan 2026

10/10 Excellent

Sanaz

Stayed 3 nights in Jan 2026

4/10 Poor

Alyssa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room not made up every day. Had to call. Two elevators work, often takes 8-10 mins to go up or down. Short staffed at lobby desk, housekeeping. Such poor experience for the basics of such an expensive hotel. Requested a manager to speak to “one would get back to us” and “noted housekeeping issue” in my file. It used to be a lovely hotel
Stayed 5 nights in Jan 2026

2/10 Terrible

Sigalit

Traveled with family
Disliked: Cleanliness, amenities
I was very unhappy with my experience this time around our rooms were not cleaned one day. They cleaned our room at 6 PM when I asked them to change my sheets. They said it wasn’t possible. I got really frustrated. I offered them a tip and then all of a sudden there were sheets. The service was terrible
Stayed 6 nights in Jan 2026

4/10 Poor

Andrew

I a
Stayed 4 nights in Jan 2026

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