Heiss Hotel By Jalo

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Creator video - submitted by Bryn Elise
Terrace/patio
Reception
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Standard Room

9.0 out of 10
Wonderful
(43 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, Balcony

8.6 out of 10
Excellent
(43 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Superior Room, Balcony

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Medellín

Located in El Poblado within a short walk of Poblado Park, Heiss Hotel By Jalo is within a mile (2 km) of other popular sights such as Lleras Park. This 176-room, 4-star hotel has a poolside bar, an outdoor pool, and free in-room WiFi.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.4 miles
  • Poblado Park - 8 min walk - 0.5 miles
  • Lleras Park - 11 min walk - 0.6 miles
  • Medellin's Museum of Modern Art - 13 min walk - 0.7 miles
  • Medellín Clinic - El Poblado - 14 min walk - 0.8 miles

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Lorenzza - ‬4 min walk

About this property

Heiss Hotel By Jalo

Guests of Heiss Hotel By Jalo have access to an outdoor pool, a gym, and free WiFi in public areas. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has a garden.
Guests can expect free WiFi and 50-inch Smart TVs with cable channels. Coffee makers and desks are other standard amenities. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for COP 200000 per accommodation, per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
The front desk is open 24 hours a day.
Property Registration Number 210165

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Heiss Hotel By Jalo caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

Is free cancellation available at Heiss Hotel By Jalo?

Heiss Hotel By Jalo offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Heiss Hotel By Jalo?

As of Mar 27, 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on Apr 5, 2026 start from $87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Heiss Hotel By Jalo?

This hotel is situated in El Poblado within a short 9-minute walk of Poblado Park and also 16 minutes on foot from Lleras Park. You'll also find El Tesoro Shopping Park and Santafé Mall within a short drive.

Is there parking available at Heiss Hotel By Jalo?

No, there isn't parking available at the hotel.

Does Heiss Hotel By Jalo have a casino at the property?

No, Heiss Hotel By Jalo doesn't have a casino.

Will I find an indoor pool at Heiss Hotel By Jalo?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 8:00 PM.

Is Heiss Hotel By Jalo good for couples?

Couples staying at this hotel will appreciate amenities like a smart TV as well as a poolside bar and an outdoor pool.

Does Heiss Hotel By Jalo have a hot tub?

No, this hotel doesn't have a spa tub.

Does Heiss Hotel By Jalo feature a restaurant that includes a breakfast menu?

Heiss Hotel By Jalo offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Heiss Hotel By Jalo allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Heiss Hotel By Jalo for a fee of COP 200000 per accommodation, per stay.

Does Heiss Hotel By Jalo have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Heiss Hotel By Jalo?

The closest major airport to Heiss Hotel By Jalo is Jose Maria Cordova Intl. Airport (MDE), which is 13.3 mi away (35 minutes by car).

Are there rooms with balconies at Heiss Hotel By Jalo?

Yes, some guestrooms at Heiss Hotel By Jalo offer a balcony and may feature city views.

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 972 out of 1318 reviews
Rating 8 - Good. 195 out of 1318 reviews
Rating 6 - Okay. 84 out of 1318 reviews
Rating 4 - Poor. 29 out of 1318 reviews
Rating 2 - Terrible. 38 out of 1318 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

EDUARDO

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Jennifer

Stayed 4 nights in Sep 2025

10/10 Excellent

Jamson

Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe hotel. The staff were friendly and the breakfast was better than expected.
Stayed 6 nights in Dec 2025

10/10 Excellent

Joe

Stayed 2 nights in Dec 2025

10/10 Excellent

Sehwon

Liked: Cleanliness, amenities, property conditions & facilities
The room service and staff were amazing I literally wouldn’t of had it any other way
Stayed 7 nights in Dec 2025

10/10 Excellent

Tatiana

Stayed 4 nights in Dec 2025

10/10 Excellent

Dianelis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and in a great location, as well as the staff was really nice and gave great services, the pool was beautiful and warm! Only thing I hated was the breakfast. The food was really bad not a lot of options either
Stayed 5 nights in Nov 2025

10/10 Excellent

Davidson

Liked: Cleanliness
Clean room
Stayed 4 nights in Dec 2025

10/10 Excellent

Bethsie M

Stayed 6 nights in Dec 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Surya mani kanth, Leesburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy Jesus in reception is an excellent guy. He was so much helpful. He really helped me a lot with the stay, early check in process and check out. Thank you so much Jesus!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Yes everything excellent
Stayed 5 nights in Dec 2025

10/10 Excellent

jordan

Traveled with group
Liked: Cleanliness, amenities
Room spotless, staff was very helpful and friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

Zorielys

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy amable el personal,muy limpio todo.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 7 nights in Dec 2025

10/10 Excellent

Josue

Liked: Cleanliness, property conditions & facilities
Clean rooms, comfortable bed, great staff, top location!
Stayed 5 nights in Dec 2025

10/10 Excellent

Harry

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The guys in the front desk were phenomenal specially Jhonatan. I had an issue with my original reservations and he was able to fixed and get me my room on a timely fashion. The customer service and the empathy that we received from the hotel staff was outstanding I truly recommend this hotel .
Stayed 3 nights in Dec 2025

2/10 Terrible

Khodor

Stayed 7 nights in Dec 2025

8/10 Good

Johnpierre, Miramar

Stayed 5 nights in Dec 2025

10/10 Excellent

Maria

Stayed 5 nights in Nov 2025

10/10 Excellent

OSMAN, ORLANDO

Liked: Cleanliness, amenities, property conditions & facilities
All was great
Stayed 8 nights in Dec 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great nice staff clean, the only thing was that our flight was early and made us wait till 3pm to check in we were tired
Stayed 4 nights in Dec 2025

2/10 Terrible

Jose

Stayed 3 nights in Dec 2025

10/10 Excellent

jordan

Stayed 6 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
My room and environment very clean and net.
Stayed 8 nights in Dec 2025